Problem

Suddenly, I can't access BioStar2 SW with valid admin ID/PW.


Voice of Customer

Can't login BioStar2 SW. 


Relevant case


Cause

The problem could be occurred when you use port 9000 or port 9001 to another application during using BioStar2 Service.


How to analyze

1) Go to C:\Program Files\BioStar 2(x64)\logs and open biostar_YYYY-MM-DD as notepad.

And then, confirm if the log is as follows.

- Failed to open fastcgi socket. port:9000 in use by another application

2) Press [F12] on Chrome and see if there is [502 bad gateway, failed to parse decrypted text] error.



How to resolve

Confirm if the port number is using to another application.

First of all, confirm port 9000 and port 9002

- BioStar should use port 9000 and it is not changed by user. 


If the issue cannot be resolved with this solution, try checking the database connection and service status.
Refer to the following article:  [BioStar 2] BioStar 2 Service Troubleshooting Checklist



FYI, you can only modify via BioStar v2.6>Port menu if you would like to change the port. Please refer the link below.

How to Configure BioStar 2 Server Ports