If you get the error code 901 when you re-activate the existing subdomain, please follow the below instructions.

Below is a scenario this error can occur:

1. Administrator attempts to activate cloud with a subdomain name. 

2. The administrator doesn't activate the cloud with the subdomain name with their email address (an activation mail is sent to the administrator's inbox automatically). 

3. The administrator tries to activate the cloud again with another subdomain name. 



Resolution

1. Stop all BioStar 2 services.

2. Backup the setting.conf file located in “C:\Program Files\BioStar 2(x64)”.

3. Open the setting.conf file.

4. Change “use_cloud” field into “1” and then save it.

5. Restart all BioStar 2 services.

6. Activate your cloud subdomain in Settings > Cloud section.

7. If you get the email regarding the re-registration, re-active your subdomain through a link provided in the email.  

8. If you do not receive the email, please contact us. (tech@supremainc.com)

    Please note that when you email us, you should provide your subdomain name and setting.conf file to us.


Resolution 2

The process below should only be run after we confirm that below is the solution since we have to delete your subdomain entry in our subdomain database. 


1. Stop all BioStar 2 services with BioStar 2 Setting.

2. Double check that ngrok.exe isn't running in Windows Task Manager.

If it is running, kill the process. 

image

3. Backup the setting.conf file located in “C:\Program Files\BioStar 2(x64)”.

4. Open the setting.conf file.

5. Delete your Cloud section: 

image


6. And paste the default Cloud configuration as below in that place:
Note: This configuration based on BioStar 2.6.2

"cloud" : {
     "use_cloud" : "0",
     "server_address" : "api.biostar2.com",
     "http_port" : "52000",
     "version" : "v2",
     "ngrok_options" : "-config=\"C:\\Program Files\\BioStar 2(x64)\\ngrok\\ngrok.yml\" -log=\"C:\\Program Files\\BioStar 2(x64)\\logs\\ngrok.log\" start ac ta video",
     "ngrok_conf_file" : "C:\\Program Files\\BioStar 2(x64)\\ngrok\\ngrok.yml"
},


7. Restart all BioStar 2 services with BioStar 2 Setting. 

8. Login to BioStar 2 and activate your cloud in Settings > Cloud section.

9. If you get the email regarding the re-registration, re-active your subdomain through a link provided in the email.  

10. If you do not receive the email, please contact us. 

    Please note that when you email us, you should provide your subdomain name and setting.conf file to us.