- Affected Products & Versions
Biostar 1 & BioStar 2
- Summary
Sometime, a user can't scan a fingerprint through BioMini/ BioMini Plus 2 sometimes.
- Problem Example
Case 1) Error: Capture Running
Case 2) White page for scanning fingerprint
Case 3) Blank page for scanning fingerprint
Case 4) Failed to scan fingerprint
- Cause
BioStar version.1 SW and BioStar version.2 SW use BioMini SDK to enroll a fingerprint and control BioMini/BioMinin Plus 2 which is USB type fingerprint scanner.
There are two causes for the issues.
1) Timeout Issue of BioMini SDK
2) Score Issue of BioMini SDK
- Workaround
There is workaround now.
Please visit the below link.
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
Please create a new ticket if you have further issue with detailed Windows OS type and BioStar version.