The cause of this error is so varied that it is difficult to list everything.
But in many cases, it happens in the following situations.
1. When the API and BioStar version do not match
ex) BioStar 2.6.4 / BioStar 2 API 2.6.0
Solution: Re-install with compatible BioStar 2 and BioStar 2 API
2. When the generated API domain information is inconsistent
-> Local API information is different from Cloud API information. Please note.
Solution: If you can not remember the registered Local API information, please re-install it at http://127.0.0.1:8795/v2/console/register or check it with MongoDB information.
3. When Protocal (http or https) or IP address is different when registering API
Solution: Register a new Local API for the changed Protocal or IP address - http://127.0.0.1:8795/v2/console/register
If the issuer persists after checking above, please contact TS team with information below.
i) BioStar / API version
ii) Screenshot of account info in MongoDB
iii) API login body
iv) API server logs(C:\Program Files\BioStar 2 API Server(x64)\logs)