Dear Valued Partners of  Suprema,

 

This is a remainder of our BioStar 1.x SW support discontinuance plan. 


Backgrounds

BioStar 1.x has been released  up to 1.93v and came to support stabilized performance and functionality with the 1st gen devices. 

 

However, most of the 1st gen  devices now have their successor devices, and the remained 1st gen devices are also planned to be replaced by the 2nd gen devices in the near future. 

 

BioStar 1.x has become supporting  selective 2nd gen devices, but its core compatibility &  performance limitation with the 2nd gen devices have given us no choice but to discontinue BioStar 1.x SW and focus more on the support of BioStar 2.

 

Therefore, we want to ask for your understanding and use BioStar 2 with the 2nd gen devices instead of BioStar 1.x and 1st gen devices.  


Discontinuance Plan

Suprema will discontinue BioStar 1.x SW update & bug fix support for BioStar 1.x SW with the below  schedule. 

 

Milestone
Definition
Effective Date
End of upgrade notice for BioStar 1.x
BioStar 1.93v is the last version. 
There will be no future upgrade.

Last time buy date for BioStar 1.x SE License 
The last date to order BioStar 1.x SE license dongle and virtual key. This product will be no longer for sale after this date
Dec 31, 2018
End of bug fix support for BioStar 1.x
The last date of supporting BioStar 1.x SW bug fix patches and solutions requiring engineering resources. Technical issue check can be supported, but bug fix solutions will not be provided after this date.
Jun 30, 2019

 


The above does NOT mean we will not accept any technical  questions about BioStar 1.x. Technical questions will be handled and responded,  and available bug patches and solutions will be provided. There will be no further development for a new bug fix patch for BioStar 1.x SW.  

 

Please kindly understand our direction, and if you have  questions about upgrade and others, please check with your sales account manager or Suprema technical support team.

 

We will try to help your customers' smooth transition from BioStar 1 to BioStar 2 system. 

 

Regards


Tim Lee