Connection

[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
You can configure the BioStar 2 Cloud to connect to the BioStar 2 web client with URL from anywhere, even outside your local network.  Please check if your...
Fri, Aug 10, 2018 at 11:32 AM
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
Connection Methods There are 2 methods you can use to connect BioStar 1 devices to the server if the devices are in a different network from the server.  ...
Thu, Apr 13, 2017 at 11:04 AM
[BioStar 2] Troubleshooting Wiegand output issues
Issue 1.You are using Suprema devices as Wiegand readers for a 3rd party controller and the controller is not receiving any signal from the Suprema devi...
Tue, Mar 13, 2018 at 10:15 AM
[BioStar 2] Server and Device Port Usage
BioStar 2 uses several ports to establish device and data communication. This information is crucial if you are installing the devices on remote networks wi...
Wed, Aug 8, 2018 at 1:44 PM
[Both BioStar] Checking Device IP and MAC Address Manually
There may be several reasons why you would like to know the MAC address of a Suprema device: You do not have a DHCP server and need to give IP address...
Wed, Feb 28, 2018 at 10:00 AM
[BioStar 1] Connection Modes (Direct / Server)
The chart below shows a quick summary of the differences in the two modes. If a device in server mode loses connection and then reconnects to the serv...
Thu, Dec 28, 2017 at 8:22 AM
[BioStar 2] Connection Modes and Troubleshooting Connection
The concept of device connection is different in BioStar 2 compared to BioStar 1's server mode and direct mode. 1. Log upload is automatic regardles...
Wed, May 9, 2018 at 10:40 AM
[BioStar 1] Server Socket Connected / Server Socket Disconnected Log
In BioStar 1's event logs you may see some Event messages saying Server Socket Disconnected or Server Socket Connected.  This basically means that the...
Wed, Aug 2, 2017 at 1:28 PM
[Both BioStar] Daisy Chain and RS485 Connection
In as RS-485 daisy chain connection it is crucial that the resistors are properly installed and the cable is a AWG 24 Twisted pair:  Refer to the o...
Mon, Jul 30, 2018 at 2:56 PM
[BioStar 2] Troubleshooting Device Connection Issue in VPN / WAN Environments
Connection Methods There are 2 methods you can use to connect BioStar 2 devices to the server if the devices are in a different network from the server.  ...
Mon, Feb 12, 2018 at 4:53 PM