Device

[BioStar 1] FaceStation Kernel Upgrade
You cannot upload the kernel of FaceStation in BioStar 1. You have to upload the kernel file to a USB and insert it in the device to upgrade the kernel.  ...
Tue, Apr 4, 2017 at 3:21 PM
[BioStar 2] How to Upgrade Device Firmware
Firmware files are provided with an installation of the official version of BioStar 2, but if you have custom or more recent firmware files that you would l...
Tue, Jan 30, 2018 at 9:54 AM
[BioStar 2] Supported Card and Card Formats based on Model Type
BioStar 2 supports the following formats based on the cards below.  Note: Suprema devices do not support Indala Prox cards.  Refer to the attached ex...
Tue, Sep 18, 2018 at 9:24 AM
[BioStar 2] Upgrading the Firmware of Secure IO 2
You can upgrade the firmware of secure IO 2 in BioStar 2 like any other device.  1. Download the most recent Secure IO 2 from our download center.  ...
Fri, Apr 14, 2017 at 6:47 PM
[Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device
Sometimes when we refer to a group of devices, Suprema agents may say a 1st generation device, 2nd generation device, or Entry level device.  If you are no...
Thu, Oct 4, 2018 at 9:51 AM
[BioStar 1] Door Based Anti-Passback
In BioStar 1 you can create an anti-passback zone if you have purchased and applied a Standard Edition license.  Refer to the attacked Administrator's...
Thu, Oct 26, 2017 at 10:25 AM
[BioStar 2] A2 and FaceStation2 Home Screen Configuration
With A2 and FaceStation 2 you have the option to modify the icons on the home screen by configuring them on the device itself.  A2 Go to the following ...
Fri, May 12, 2017 at 1:41 PM
[BioStar 2] FaceStation 2 Maximum User Capacity
The specification of FaceStation 2 is as below. Maximum number of users: > 30,000 Maximum number of cards: > 30,000 (1:N/1:1) Maximum n...
Tue, Jul 4, 2017 at 3:08 PM
[Both BioStar] Meaning of Device LED Color
If you are seeing a LED color on the device that is something other than blue / sky blue, you can refer to the device manual to see what the colors mean.  ...
Thu, Sep 13, 2018 at 2:21 PM
[BioStar 1] Uploading Logs Manually
You may want to upload the logs manually in the following occasions:   a. your devices are using direct connection mode (logs aren't uploaded autom...
Wed, Aug 2, 2017 at 1:44 PM