Server

[BioStar 1] Troubleshooting BioStar SW license disappearance
Problem BioStar 1.x SW license has been deleted suddenly. Workaround Confirm if CrypKey License is running and started. - BioStar license woul...
Fri, Feb 9, 2018 at 4:59 PM
[BioStar 2] Changing the System Log Level
The system log file is the file that takes the most space for BioStar 2. It keeps the logs for troubleshooting purposes, and it is created daily by the BioS...
Mon, Aug 13, 2018 at 3:42 PM
[BioStar 1] Checking Server Logs (BioStar 1.93)
If you want to capture the server logs for troubleshooting you can follow the steps below.  This feature is only available starting BioStar 1.93 1. cre...
Tue, Dec 26, 2017 at 4:09 PM
[BioStar 1] How to activate SW License
BioStar Standard Edition supports USB dongle type license and a software license. If you have to run the BioStar SE in the system that USB dongle is no...
Thu, Jan 4, 2018 at 11:27 AM
[BioStar 2] Cloud Feature FAQ
What does the cloud feature do?  This feature is basically a secure tunnel that allows the users to access BioStar 2 server from an external network.  It ...
Thu, Jan 11, 2018 at 11:27 AM
[BioStar 1] BioStar 1 Service Missing
Sometimes even after there is no error in the installation process, the server PC may not register the BioStar service.  You can see that you don't h...
Tue, Jan 30, 2018 at 4:49 PM
[BioStar 1] Troubleshooting Access Group Issues
You may be experiencing an issue where you believe you configured the Access Group correctly, but the users still have full access on all doors.  In that c...
Wed, Feb 14, 2018 at 2:40 PM
[BioStar 2] Requesting Troubleshooting Support for BioStar 2 Service Issues
Please provide the following information when requesting BioStar 2 service issues.  ALL information is relevant, so if you skip some items, it will take us...
Wed, Feb 21, 2018 at 3:31 PM
[BioStar 2] BioStar 2 Service Troubleshooting Checklist
Before escalating your issue to technical support team, please check if you took the basic troubleshooting steps as shown below so we may expedite the troub...
Thu, Aug 9, 2018 at 5:00 PM
[BioStar 1] BioStar 1 Service Troubleshooting Checklist
1. Is there a BioStar 1 service? Follow the procedure below:  [BioStar 1] BioStar 1 Service Missing 2. Is the BioStar 1 service running?  Check BioSt...
Tue, Feb 13, 2018 at 5:21 PM