General

[BioStar 2] Daylight Savings Time / Summer Time Issue
Unfortunately BioStar 2 does not support daylight saving time yet. We hope to implement it by version 2.6 at the end of this year or Q1 of next year.  F...
Fri, Mar 31, 2017 at 6:19 PM
[General] About FAR and FRR rates
Question Do we meet this requirement with Suprema fingerprint devices? FAR : 0.0001% FRR:  0.01% Answer  These figures are not very accurate because...
Tue, Nov 21, 2017 at 2:19 PM
[Both BioStar] Server Failover / Cluster / Replication
Both BioStar 1 & BioStar 2 do not officially support failover server feature. However this may be achieved with third party applications. BioStar 1 ...
Thu, Nov 2, 2017 at 2:22 PM
[Both BioStar] Fingerprint Enrollment Guide
There is a higher chance of a wrong acceptance or reject event if a user's fingerprint is not registered properly.  It is not recommended to lower the...
Thu, May 17, 2018 at 2:04 PM
[BioStar 1] Resolving False Rejection Issues
Why false rejection occurs When there are numerous number of “Identify Fail” logs, it is highly that users’ fingerprint quality is low or the users did not...
Fri, Apr 7, 2017 at 4:03 PM
[BioStar 2] Configuring Authentication Mode
In the sample case below we will configure   a. Finger Only and Card Only authentication mode in the morning  b. Card + Finger authentication mode for the...
Wed, Apr 12, 2017 at 11:09 AM
[General] About 1:1 and 1:n Authentication
1:1 or 1:n isn't a one click button you switch on the user interface but a concept of biometric matching.  1:1 (one to one) authentication means you a...
Thu, Apr 13, 2017 at 9:59 AM
[BioStar 2] CSN Wiegand Cards in BioStar 2.3 and Above
Up to BioStar 2.2.1 users were able to register HID Prox cards as CSN cards (Enroll CSN).  However from BioStar 2.3 and above, you can only enroll as Wiega...
Wed, Apr 19, 2017 at 2:32 PM
[BioStar 1] Maximum Fingerprints Templates / Users in Device
Please refer to the attachment to calculate how many fingerprint templates and users you can store in the device.  Note that if you store more users in ...
Wed, Jan 24, 2018 at 2:40 PM
[Both BioStar] Difference in Access Group Concept
In BioStar 1, the administrator configured the Access Group and Timezone in the Access Control Menu and then added users to each Access Group one by one, or...
Tue, Jul 4, 2017 at 3:39 PM