Known Issues

[Known Issue] Request not to use the current “EntryUpgrade Tool”
Dear valued Suprema Partners, We would like to inform you that the usage of EntryUpgrade tool will be terminated until our new and stable firmware upgra...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Wiegand Format Setting Issue of V2 devices via BioStar 1.92
Affected Products & Versions: BioStar 1.91, BioStar 1.92, All V2 devices (BioStation2, BioStation A2, BioStation L2, BioEntry W2) Summary BioSta...
Mon, Apr 23, 2018 at 12:45 PM
[Known Issue] XPass S2 template storage limit
XPass S2 template storage limit Affected Products & Versions: BioStar 2, Xpass S2 v2 Summary Due to the concept of the Xpass S2 v2 being able to b...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Xpass V2.4 Issue Notification
Date: 2017-02-20 Affect Device: Xpass V2 Affect FW: V2.4.0_20170202 Issue: - There is a critical issue when you try to upgrade Xpass devices on...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Issue Adding a Custom Level with a New User
Affected Products & Versions: BioStar 2.4 Summary You cannot create a new user that can create a new custom level in the Settings > Account m...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] BioStar 2 Interphone Display Name Issue
BioStar 2 Interphone Display Name Issue Affected Products & Versions: BioStar 2.3, 2.4 Summary When you configure the Display Name in the Inter...
Wed, May 9, 2018 at 8:01 AM
[Known Issue] Biomini Agent / USB Agent Port Cannot be Changed
Biomini Agent / USB Agent Port Cannot be Changed Affected Products & Versions: BioStar versions below 2.6 Summary Biomini uses ports 8081 and 8...
Mon, May 28, 2018 at 3:30 PM
[Known Issue] Issue about exporting/importing certain fields of User to BioStar
Issue about exporting/importing certain fields of User to BioStar   Affected Products & Versions: BioStar v1.8, v1.9   Summary When you import only...
Fri, Oct 20, 2017 at 1:08 PM
[Known Issue] Event Based Output Issue with 2nd Generation Device in BioStar 1.92
Event Based Output Issue with 2nd Generation Device in BioStar 1.92 Affected Products & Versions: BioStar 1.91~2, BioStation 2, BioStation A2, BioSt...
Mon, Feb 12, 2018 at 9:50 AM
[Known Issue] Issue about login via BioStar Mobile App on iPhone
Issue about login via BioStar Mobile App on iPhone   Affected Products & Versions: 32-bit iOS(iPhone 5 or previous model), BioStar Mobile v2.4.0 or lo...
Fri, Oct 20, 2017 at 1:08 PM