- Affected Products & Versions

Biostar 1 & BioStar 2


- Summary

Sometime, a user can't scan a fingerprint through BioMini/ BioMini Plus 2 sometimes.


- Problem

Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly



- Workaround


BioStar 1


Option 1) BioStar 1

How to apply:

1) Go to C:\Program Files (x86)\BioStar\console


2) Copy UFScanner.dll and make a backup file


3) Confirm the version of BioMini Plus 2 FW

Refer the link to [Both BioStar] How To Confirm Firmware Information of BioMini Plus 2


3-1) BioMini Plus 2 : FW 1.1.2 

Download the patch file and copy to C:\Program Files (x86)\BioStar\console

UFScanner.dll  (3.8.1.0)

http://gofile.me/471Oh/aMf9qMIbm

* Please contact Suprema Tech team if you need to upgrade BioMini Plus 2 FW.


3-2) BioMini Plus 2 :  FW1.2.4

Download the patch file and copy to C:\Program Files (x86)\BioStar\console

UFScanner.dll (3.8.0.2429)

http://gofile.me/471Oh/NUFtcGaek



4) Confirm if the problem persists

If the problem persists, please refer the option 2 below.


Option 2) BioStar1

1. Go to C:\Program Files (x86)\BioStar\console
2. Make a backup file for biostar.exe
3. Download the file below and copy to C:\Program Files (x86)\BioStar\console
4. Set the timeout parameter from 6 to 10 sec


BioStar 2


1) Make a backup of C:\Program Files (x86)\USB Device Agent\usb-agent\


2)Confirm the version of BioMini Plus 2 FW

Refer the link to [Both BioStar] How To Confirm Firmware Information of BioMini Plus 2


2-1) BioMini Plus 2 : FW 1.1.2 

Download the patch file UFScanner.dll  (3.8.1.0)

http://gofile.me/471Oh/aMf9qMIbm

* Please contact Suprema Tech team if you need to upgrade BioMini Plus 2 FW.


2-2)BioMini Plus 2 :  FW1.2.4

Download the patch file UFScanner.dll (3.8.0.2429)

http://gofile.me/471Oh/NUFtcGaek


3) Copy UFScanner.dll


4) Overwrite files under C:\Program Files (x86)\USB Device Agent\usb-agent\


5) Restart all related services with including USB Agent service.

 

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6) Confirm if the problem persists, let me know how many time the problem occurs.