When you construct BioStar 2 with 1st generation entry-level devices and 2nd generation or On-Device AI devices, you can encounter a sync error and not operate the system correctly.



As you know, 1st generation entry-level and 2nd generation or On-Device AI devices have different capacities in the number of users, access group, access level, floor level, and other features.


<1st generation entry-level devices>


BioLite Net
BioEntry W
BioEntry Plus
Xpass
Xpass S2
Device Image
Max Access Group128128128128128
Max Access Level128128128128128
Max Access Level
per Access Group
128128128128128
Max Door per Access Level128128128128128
Max Door per Device3232323232
Max Access Group per User1616161616
Max Floor Group128128128128128
Max Floor LevelNot SupportedNot SupportedNot Supported128128
Max User (1:1)5,0005,0005,00040,00050,000
Max User (1:N)5,0005,0005,00040,000

50,000


http://kb.supremainc.com/knowledge/doku.php?id=en:tc_device_comparison

Note: BioEntry Plus, BioLiteNet, and BioEntry W do not support floor level



<2nd generation devices>


BioEntry W2BioStation L2BioStation A2BioStation 2FaceStation 2BioEntry P2
Device Image
Max Access Group2,0482,0482,0482,0482,0482,048
Max Access Level2,0482,0482,0482,0482,0482,048
Max Access Level
per Access Group
128128128128128128
Max Door
per Access Level
128128128128128128
Max Door per Device323232323232
Max Access Group
per User
161616161616
Max Floor Group2,0482,0482,0482,0482,0482,048
Max Floor Level2,0482,0482,0482,0482,0482,048
Max User (1:1)500,000500,000500,000500,00030,00010,000
Max User (1:N)100,000100,000100,00020,0003,000 ( ~ v1.3.1)
* 4,000 (v1.4.0 ~)
10,000




CoreStation
BioLite N2
FaceLite
XPass 2
X Station 2
Device
Image

 
Max Access Group2,048
2,048
2,048
2,048
2,048
Max Access Level2,048
2,048
2,048
2,0482,048
Max Access Level
per Access Group
128128
128
128
128
Max Door
per Access Level
128
128
128
128
128
Max Door per Device132 32
32
32
32
Max Access Group per User16
16
16
16
16
Max Floor
Group
2,048
2,048
2,048
2,048
2,048
Max Floor
Level
2,048
2,048
2,048
2,0482,048
Max User
(1:1)

500,000
10,000
30,000
200,000
500,000
Max User
(1:N)
100,000 
10,000
3,000
* 4,000 (v1.2.0 ~)

200,000
Fingerprint: 100,000



<On-Device AI devices>


FaceStation F2
BioStation 3
BioStation 2a
Device
Image


Max Access Group
2,0482,048
2,048

Max Access Level
2,048
2,048
2,048

Max Access Level
per Access Group
128
128
128

Max Door
per Access Level
128
128 128
Max Door per Device
32
3232
Max Access Group per User
16
16
16
Max Floor
Group
2,048
2,0482,048
Max Floor
Level
2,048
2,0482,048
Max User
(1:1)
100,000
100,000500,000

Max User
(1:N)
Face: 50,000
Fingerprint: 100,000
50,000
100,000


Note: From BioStar 2 v2.7.3, max access group, max access level, max floor group, and max floor level support up to 2048.


If you enroll and create more than the maximum number of entry-level devices’ capacity, BioStar 2 cannot sync with entry-level devices because the current setting exceeds the device's ability.


In this case, you have two options to resolve the issue.

Option 1. Reduce current usage of users, access groups, access levels, and floors as your entry-level devices’ limitations.

Option 2. Replace all your current 1st generation entry-level devices with 2nd generation devices to keep your maximum usage.


To get to know your device type, refer to the article:

[Both BioStar] 1st Generation Device / Entry Level Device / 2nd Generation Device / On-Device AI Device