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What is Suprema Mobile Credential App?
Suprema Mobile Credential is a mobile credential app, which works for mobile ID access through a direct communication with the designated devices.
2. When XPass 2 is used as reader & controller (Edge device).
Requirements of Mobile devices
Android OS :
Android 6.0 (Marshmallow) or later
NFC or BLE supported
Although both NFC and BLE on Android devices are supported,
NFC only works on devices that support HCE(Host Card Emulation).
Performance of BLE communication may vary depending on mobile devices.
Version 11.0 or later
Compatible devices and firmware
Suprema Mobile Credencial only supports XPass 2 with firmware listed below
XP2-MDPB Firmware 1.1.0 or later
XP2-GDPB Firmware 1.1.0 or later
XP2-GKDPB Firmware 1.1.0 or later
Portal Sign Up
Creating a Site
Create a site via Website
After sign in your account, click ‘ ’and create a site
What is a site?
2. Create a site via Mobile app
Click ‘’ at the top right corner
Click ‘Device Registration’ from menu
Log in with the same account with website (If not, check Creating an account)
Click ‘ ’ and create a site
Device Registration (Using BioStar 2 as an AC system)
1. Registration via Suprema Mobile Credential App
Click ‘ ’ at the top right corner
Click ‘Device Registration’ from menu
Log in with the same account with website (If not, select Creating an account)
Select the site to register the devices (If not, select Creating a Site)
Click ‘Device List’
Click ‘ (Register)’ (There is notice sound when it is succeed)
If you use BioStar 2 as an AC system, Step 1 is required before connecting the device to BioStar 2. If not, the device indicates 'in Use'.
The meaning of ‘In Use' on your ‘Device List’
Cannot register the device when it indicates ‘In Use’
When the devices are ’In Use’?
The device is connected to the server.
User data are stored in the device memory.
The device is connected to the master device as RS485 slave device.
'In Use'Solutions when the devices are
1) Delete all the users in the device via ' BioStar 2' : No user should remain in the device memory. However, if the Asthmatic User Synchronization option is 'ON', users could remain in the device.
Setting > Server > Select ‘Not used’ >
Click ‘Device’ from the left sidebar > Right click on a device name on the left side list > ‘Manage Users in Device’ > Delete all users
2) Device Restore to Default (Factory Default Reset): Restore the device to default via BioStar 2 OR the mobile app 'Suprema Device Manager'
- Restore to Factory default via the mobile app 'Suprema Device Manager' (Reference 'Suprema Device User Guide')
3) Delete the device from the server OR disconnect LAN Cable from the device.
4)Check ‘Registered Device’ page of Suprema Mobile Credential Portal if the device is registered on another Site or not. Delete it from the list when it exists. This process is for avoiding one device is registered on several sites at the same time.
2. Registration on BioStar 2 (Reference 'Suprema BioStar 2 Manual' to add the device.)
After registration on Suprema Mobile Credential Site, you also need to register the device on BioStar2 to use it as an AC system.
How to add the device to Biostar 2. (Device -> Server Connection Mode)
You can automatically search for devices connected to BioStar 2 and register them. Before searching for devices, check whether they are correctly connected. When adding multiple devices at once, it will be more convenient to know the location, ID and IP address information of each device in advance.
- 1) Click DEVICE > SEARCH DEVICE. All available devices are shown.
- 2) Click Set IP.
- 3) To enter the BioStar 2 server information, select Device → Server and enter the Server IP and Server Port.
- 4) To save the settings, click Apply.
- 5) To register all waiting devices in the Waiting Device group, right-click on the group name and click Add All Waiting Devices. To register each device, right-click on the device name and click Add Waiting Device.
Main Menus of Mobile Credential Portal
Mobile Credential : Issue a new mobile credential or check its list
Registered Device: Check and delete the registered device of the site
Site & License: Edit site name / manage the license credits
Admin: Edit admin authority of each accounts
Credential Settings: Edit the type of card ID
(Type: Private numeric ID, Wiegand, ASCII)
Issue a Mobile Credential
How to Issue
Access to the portal and sign in your account and go to the site.
Click ‘Mobile credential’ at the left side menu
Click ‘ADD’ at the right top corner and fill in the necessary information which are demanded. (Optional data are not necessary to input to create a credential data.)
When Mobile Credencial card is issued, the invitation link will be sent to the entered email accounts.
Open Email inbox from your mobile device
Click and tap the invitation link
Check ‘Activated’ letter at the right top corner from the mobile credential app.
If Suprema Mobile Credencial app is not installed, it will start from downloading
& installing the app first, and move to the credential data loading automatically.
3. Activated & Before Activation of Mobile Credential
The invitation link can be activated only one time.
Check activation status of each Mobile Credential on portal site.
4. Differences between Reissue & Resend: *Caution of credit deduction
Mobile App (Suprema Mobile Credential)
NOTE for Android
even for both NFC & BLE supported mobile devices, because of its more consistent performance.
NFC or/& BLE
(NFC is default)
Location services setting needs to be ‘Always’ in order to support BLE communication in the background. Mobile Credential App does not save/use location information. It is only required to gain access to certain applicable functions from the OS.
Device and Usage
NFC: The screen must be turned on. The NFC on your mobile device needs to be closely touched to the RF card reader.
Screen does not necessarily have to be ON if the app is running or in a standby mode.
BLE system takes approximately 1-2 seconds to communicate between the mobile device and the RF card reader.
LED flashes while a device is communicating with the RF card reader.
(OS may force to stop the app to save the battery).
There are performance deviations depending on Android devices.
Therefore,NFC is recommended for Android devices.
If devices vibrate and/or LED flashes, but there is no response, this is due to a device having the unmatched security key. Ensure that a device is appropriately registered
Screen does not necessarily have to be on if the app is running in the background as standby mode.
(The mobile OS may force quit the app to preserve battery.)
BLE system takes approximately 1-2 seconds to communicate between the mobile device.
If devices vibrate and/or LED flashes but there is no response, this is due to a device unmatched with a security key. Ensure that a device is appropriately registered
Site & License
Site ID: Site ID is automatically given when site is created. This ID is used for API integration or BioStar 2 integration.
Site name: Site name can be your company or organization name
2. Credential Status
Issued: The number of Issued Mobile Credential in the list.
(If the mobile credential is deleted from the list, it is not shown as issued.
Therefore, it’s necessary to keep the mobile credential data in the list and
minimize the occasions to delete the credential.)
Issuable: The number of Issuable Mobile Credential
Total: Total number of Issued and Issuable Mobile Credential
Regular type mobile credentials do not have time limits for their use. Once it’s activated, it can be used until the mobile app is deleted. However, users change their mobile devices from time to time, and there are cases having to reinstall the apps.
Maintenance credits are for such cases by making the system to deduct its credits first and reissue mobile credentials again without having to purchase credits.
License code can be purchasable from Suprema or MOCA System’s Sales team
Issuable Credit is charged when License code is activated
According to the default policy, the number of Maintenance Credit is set double amount of Credit.
Maintenance credit only can be purchased.