Technical Support | Suprema

Updated 7:42pm EST January 1, 2020

BioConnect Enterprise
BCE-2021-0001: Server Matching Hotfix
January 1, 2021

Note: If you are using the Biomini and are using a version of BCE older than 4.7, see this article: 
https://support.bioconnect.com/s/article/January-1-2021-Switchover-Issue-Biomini  

BACKGROUND
A date handling error may result in fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time).  This primarily impacts BCE customers using fingerprint-based “Gen 1” access control devices, and a limited number of fingerprint-based “Gen 2” devices, when configured for 1-to-N server-matching.  This hotfix applies to all versions of BCE.  For support, please contact us at support@bioconnect.com.

DEPLOYMENT
The following four steps should be followed to correct any impacted BCE server(s):

1. Connect to the server running BCE as an Administrator, open the Windows File Explorer, and navigate to the following directory:
   
   BCE version 4.x - 5.0:   C:\Program Files (x86)\BioConnect\BioConnect Services\BioMatch
   BCE version 1.x – 3.x:   C:\Program Files (x86)\Entertech Systems\BioConnect
    
2. Make a backup copy of the UFMatcher.dll file located in that directory.
    
3. Download and unzip an updated UFMatcher.dll file from the BioConnect support website:
   
     https://etscloud.entertechsystems.com/index.php/s/owViWJan8lONgl5/download

 

4. Replace the existing UFMatcher.dll file with the updated version and restart your BCE services.

OPTIONAL:  If you wish to validate the integrity of the new UFMatcher.dll, the following file checksums can be used on the unzipped file:
            MD5:    de52591232c17a75ca82439cc246923c
SHA256: a5173371ed3e5305a01ab87b9127657abe91984e15f2d0533bceb34ca9cfca21


ROLLBACK
A full rollback of this hotfix may be done by replacing the updated UFMatcher.dll with the original backup copy (see Step 2, above) and restarting your BCE services.