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Frequently Asked Questions
New Features
40
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.1 New Features and Configuration Guide
View all 40
Announcements
74
Suprema New Firmware Releases (Mar 16, 2024 - Apr 15, 2024)
Suprema New Firmware Releases (Feb 16, 2024 - Mar 15, 2024)
BioStar 2 Device SDK 2.9.6 (V2.9.6.0) Release
Suprema New Firmware Releases (Jan 16, 2024 - Feb 15, 2024)
[BioStar 2 Notice & Troubleshooting] USB Device Not Showing in BioStar 2 Due to the Chrome Update
View all 74
Database & Integration
45
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
View all 45
Known Issues
149
[BioStar 2] Unable to search event log on the first day of every month
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
[Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
View all 149
General
55
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
Suprema Japan: BioStar2 License Reactivation Policy
[BioStar 2] EULA - Software End User License Agreement
View all 55
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Daisy Chain and RS485 Connection
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 2] Transferred Data Size (Log size, Bandwidth)
[BioStar 2] Server and Device Port Usage
View all 19
Device
134
[BioStation 3] How To Setup BioStation 3 Intercom with Linphone
[BioStar 2] Supported Product and Version List of Custom Smart Card
[BioStar 2] New Product Introduction - BioStation 2a
[BioStar 2] Changing the Device Language (Translation)
[BioStar 2] Notice for Usage of Combined Environment 1st Generation Entry Level Devices and 2nd Generation or On-Device AI Devices
View all 134
Server
114
[BioStar 2] BioStar 2 Software System and Server Requirements (Specifications) / Supported Operating System
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] APB zone based on the door status(Door sensor)
[BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue
[BioStar 2] How to Apply a Private Certificate for HTTPS
View all 114
User
28
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] Simplified Visual Face Mobile Enrollment Process
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar2] Adding and Managing User Groups
[BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID
View all 28
Card
33
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Do Suprema Devices Support Elite Key / SEOS Cards?
View all 33
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
View all 20
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
View all 13
BioStar 2 API (Current API)
49
[BioStar 2 API] How to use and start BioStar 2 New Local API
[BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
[BioStar 2 New Local API] How to Use Local Swagger (New Local API)
[BioStar 2 API] BioStar 2 New Local API Quick Guide for login API
BioStar 2 New Local API Quick Start Guide(1) - Login
View all 49
BioStar 2 API (previous API)
18
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use mobile app & card in local network
[BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
[BioStar 2 API] Useful Parameters Introduction of BioStar 2 API
View all 18
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Modify Time Codes
[BioStar 2 TA API] Delete Time Codes
View all 21
SDK
68
[BioStar 2 SDK] Tips for writing smart card
[BioStar 2 SDK] What is 'Job Code' and how to use it?
[Both SDKs] FaceStation F2 Visual Face Migration From v1.x.x To v2.x.x
[BioStar 2 Device SDK] How to use QR bypass?
[Suprema G-SDK] How to issue a smart card, including a visual face?
View all 68
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
View all 7
Settings
11
[BioStar 2] Added Quick Action Feature
[BioStar 2] Introduction of New Feature "Timed Anti Passback"
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Support Wireless Door Lock via OSDP Integration
[Biostar 2] How to Use the 'Backup & Restore' Feature with BioStar 2
View all 11
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
View all 6
Suprema CLUe
4
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe API] Quick Start Guide - Retrieve Log Data
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
View all 28