The line of 1st generation entry level devices are as follows: Xpass, Xpass 2, BioEntry Plus, Bioentry W, BioLiteNet
These devices (with the latest hardware version) are supported in both BioStar 1 and BioStar 2, but not with the same firmware.
1.x firmware is supported in BioStar 1 and 2.x firmware supports BioStar 2.
Hence if you have a 2.x firmware device the device will not be searched in BioStar 1 and if you have a 1.x firmware the device will not be searched in BioStar 2.
The special entry upgrade tool to downgrade and upgrade the firmware to 1x <> 2.x is provided to our local partners.
If you are a end user, contact your distributor for the firmware upgrade.
We do not provide the tool to end users because a misuse of the tool can lead to device malfunction.
When the device malfunctions there is no easy repair option and will require a RMA processing to fix the device.
Note: for BioLiteNet, BioEntry W and BioEntry Plus, only devices with OC-4 sensors can be upgraded.
This includes devices where you only replaced the OC-2 sensors with OC-4 sensor.
Before you upgrade your 1.x entry device to a 2.x firmware to migrate a site from BioStar 1 to BioStar 2 please be wary that these devices do not support all the features of BioStar 2.
Make sure your required feature is supported with the device in BioStar 2.