Technical Support | Suprema

BioStar 2 Software 11

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

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BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 5

• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
• Best Practices: BioStar 2 Device SDK, G-SDK and BioStar 2 API
• Possible Integration Options - BioStar 2 API, SDK, and G-SDK

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 9

• Upcoming Webinars in June 2021
• Upcoming Webinars in May 2021
• Upcoming Webinars in December 2020
• Upcoming Webinars in October 2020
• Upcoming Webinars in September 2020

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New Features 29

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

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Announcements 33

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [BioStar 2] CoreStation Setup Manager Release

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Database & Integration 43

• [BioStar2] Alternate BioStar 2 Backup Tool
• Automatic backup Maria DB
• Biostar 1 to Biostar 2 migration using wiegand 26 bit
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration

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Known Issues 131

• [Known Issue] Cannot Access Time Card Page From the Second Access Attempt
• [Known Issue] Cannot access BioStar 2 after installing BioStar 2 at first (v2.7.12 or higher version)
• Can’t open Biostar 2 after Java update
• [Known Issue] Event Based Output Issue with 2nd Generation Device in BioStar 1.92
• [Known Issue] Wiegand Format Setting Issue of V2 devices via BioStar 1.92

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General 42

• FaceStation F2 Guide for Installation and Enrollment
• Guideline for Face Recognition
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [BioStar 2] Personal Information and Communication Security / Encryption / TLS
• [BioStar 2] BioStar 2 Mobile / NFC FAQ

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

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Device 110

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Upgrading the Firmware of Secure IO 2
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device

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Server 107

• [BioStar 1] How to Upgrade BioStar 1 Server
• [BioStar 2] Supports Occupancy Limit Zone
• [BioStar 1] Limitations with 2nd Generation Devices in BioStar 1.93
• [BioStar 1] Unstable 2nd generation Device Connection in BioStar 1.93
• [BioStar 2] Setting server and device time

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User 15

• [BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
• [BioStar 2] How To Use Third party QR in BioStar 2
• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Allowed Additional Symbols (-, _) in the User's Email Account Field

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Card 24

• [BioStar 2] Deleting Blacklisted Access on Cards
• [SUPREMA MOBILE ACCESS] How To Report Issues When You Use Airfob Pass
• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] Do Suprema Devices Support Elite Key / SEOS Cards?
• [BioStar 2] Deleting Unassigned Cards

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T&A 19

• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
• [BioStar 2] Improved the Custom Level for T&A Management

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Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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API & SDK 81

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

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Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 28

• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

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