Technical Support | Suprema

New Features 43

• [BioStar 2] BioStar 2.9.8 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.4 New Features and Configuration Guide

See all 43 articles

Announcements 90

• Suprema New Firmware Releases (Apr 16, 2025 - May 15, 2025)
• Suprema New Firmware Releases (Mar 16, 2025 - Apr 15, 2025)
• Suprema New Firmware Releases (Feb 16, 2025 - Mar 15, 2025)
• Suprema New Firmware Releases (Jan 16, 2025 - Feb 15, 2025)
• Suprema New Firmware Releases (Dec 16, 2024 - Jan 15, 2025)

See all 90 articles

Database & Integration 45

• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] MariaDB Database Backup and Restore Instructions
• G-SDK Introduction
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database

See all 45 articles

Known Issues 153

• [Known Issue] Issue occurred in "Saved Report" when using the report function at BioStar2 v2.9.8
• [Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
• [Known Issue] Self-Signed Certificate Files Overwritten After BioStar 2 Upgrade
• [Known Issue] FaceStation F2: Incorrect Masking or Hiding Issue with Auth Result Display Option
• [Known Issue] Checkbox Selection Problems After Using Search Box

See all 153 articles

General 55

• [BioStar 2] OSDP Protocol Support
• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [General] About Suprema Fingerprint Device FAR and FRR
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)

See all 55 articles

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Daisy Chain and RS485 Connection
• [BioStar 1] Connection Modes (Direct / Server)
• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [Both BioStar] Checking Device IP and MAC Address Manually

See all 19 articles

Device 147

• [BioStar 2] Display Authentication Results from 3rd Party Controller on Device Screen
• [BioStar 2] Supported Product and Version List of Display Result from the 3rd Party Controller
• [BioStar 2] New Product Introduction - CoreStation 20
• [BioStar 2] Supported Product and Version List of Template on Mobile (ToM)
• [BioStar 2] Mask or Hide User ID/Name on Device Screen When Authentication Succeeds​

See all 147 articles

Server 114

• [BioStar 2] BioStar 2 System Specification
• [BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue (enroll failed no certificate)
• [BioStar 2] Additional Settings for Windows Authentication of MS SQL Installed on Remote PC in Active Directory Environment
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [BioStar 2] How to Upgrade BioStar 2 Server

See all 114 articles

User 31

• [BioStar 2] Advance Search Print and Select All compatibility
• [BioStar 2] How to Use and Prepare for Visual Face Migration
• [BioStar 2] How to Enable and Use Multi-Factor Authentication for Login
• [BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
• [BioStar 2] Introduction of Improved USER Menu

See all 31 articles

Card 34

• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
• [BioStar 2] Improved Smart Card Layout Settings

See all 34 articles

T&A 20

• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report

See all 20 articles

Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2
• [BioStar 2] Wiegand Configuration FAQ
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand

See all 13 articles

BioStar 2 API (Current API) 52

• [BioStar 2 API] How To Use BioStar 2 New Local API
• [BioStar 2 API] How To Login
• [BioStar 2 API] How To View A List Of Users
• [BioStar 2 API] How To Create A User
• [BioStar 2 API] How To Create A User With Access Group

See all 52 articles

BioStar 2 API (previous API) 18

• [BioStar 2 API] Cross Domain Issue
• [BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
• [BioStar 2 API Server] System Requirements
• [BioStar 2 API] LOGIN REQUIRED error - Session is expired
• [BioStar 2 API] Login fail with /login API (NOT_FOUND error)

See all 18 articles

BioStar 2 TA API 23

• [BioStar 2 TA API] Introduction to BioStar 2 TA API
• [BioStar 2 TA API] How To Retrieve REPORT In Json Format
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes

See all 23 articles

SDK 79

• [BioStar 2 SDK] Is face server matching possible?
• [Biostar 2 Device SDK] How to configure Private Message
• [BioStar 2 Device SDK] Retrieving Complete Firmware Information Using the SDK
• [Both SDKs] Reasons for Real-Time Log Execution Failures
• [BioStar2 Device SDK] BioStar2 Device SDK and Server Matching

See all 79 articles

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 2] Video setting initialization
• [BioStar 1] Video Integration Options

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

See all 7 articles

Settings 13

• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Introduction of New Feature "Timed Anti Passback"
• [BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
• [BioStar 2] Guide to the Feature for Not Saving Visual Face Image
• [BioStar 2] Support Wireless Door Lock via OSDP Integration

See all 13 articles

Integrations 6

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
• Suprema Integration with Paxton Net2

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Suprema CLUe 4

• [CLUe API] Quick Start Guide - Add/Update/Delete User and Retrieving Authentication Logs
• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe] How to Connect to CLUe Server (LAN or WiFi)
• [CLUe] Pre-installation Network Checklist

Airfob Portal (Suprema Mobile Access) 23

• Getting Started with Suprema Mobile Access & Airfob Portal
• Airfob Portal - Signing Up for Airfob Portal
• Airfob Portal - Creating a Site in Airfob Portal
• Airfob Portal - Choosing a Site Type in Airfob Portal (Regular and Dynamic)
• Airfob Portal - Signing into Airfob Portal

See all 23 articles

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 26

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect] Timeout Connecting to the server from the remote client PC

See all 26 articles

BioStar 2 Software 22

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

See all 22 articles

BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CS-40] All about CS-40
• CS-40 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 8

• [BioStar 2 API] Step-by-Step Guide to Adding a Visual Face Credential to a User via BioStar 2 API
• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features

See all 8 articles

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 13

• Upcoming Webinars in January 2023
• Upcoming Webinars in May 2022
• Upcoming Webinars in February 2022
• Upcoming Webinars in November 2021
• Upcoming Webinars in June 2021

See all 13 articles

BioStar Air Overview 2

• What is BioStar Air and Why should I Use it?
• BioStar Air - Access Control Hardware Compatibility

Using Mobile Credentials 6

• Suprema Pass App – Opening Doors with Mobile Credentials
• Suprema Pass App – Overview
• Suprema Pass App – Advanced Features
• Suprema Pass App – Sensitivity Settings
• Troubleshooting - My Mobile Card Isn't Working

See all 6 articles

Site Management 28

• Getting Started with Airfob Pro Portal: Site Setup Guide
• BioStar Air Login - Using the Site Selector
• User Management - Managing Users in Airfob Pro
• User Management - Adding Individual Users in Airfob Pro
• User Management - Adding Users in Bulk

See all 28 articles

Partners and Integrations 4

• Partners - Intro to the BioStar Air Partner Portal
• Partners - BioStar Air Partner Portal Detailed Use
• Partners - Federated Sites
• API - Setting up Your API Keys and Demo Environment

Video Management 2

• BioStar Air - IP Camera Support and Configuration
• Troubleshooting - Checking if a Camera Supports Recorded Video Playback

Announcement 0

Install file and Manual 0

Sales & Marketing Meterials 0

Troubleshooting 0