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Knowledge base
Suprema Webinars
Upcoming Webinars
7
Upcoming Webinars in December 2020
Upcoming Webinars in October 2020
Upcoming Webinars in September 2020
Upcoming Webinars in August 2020
Upcoming Webinars in July 2020
See all 7 articles
BioStar 2 Software
10
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 10 articles
BioStar 2 Products
2
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
5
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
Best Practices: BioStar 2 Device SDK, G-SDK and BioStar 2 API
Possible Integration Options - BioStar 2 API, SDK, and G-SDK
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Frequently Asked Questions
Announcements
28
Regarding Announcements
[Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
[Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
[Announcement] Omnis and Novus Release
[BioStar 2] CoreStation Setup Manager Release
See all 28 articles
New Features
26
[BioStar 2] BioStar 2.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
[BioStar 2] BioStar 2.7 New Features and Configuration Guide
[BioStar 2] BioStar 2.7.1 New Features and Configuration Guide
See all 26 articles
Known Issues
115
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
[Known Issue] Broken Temperature Unit Text in Trigger & Action Alarm Email
[Known Issue] Cannot Access Time Card Page From the Second Access Attempt
[Known Issue] T&A is not accessible after installing with Windows authentication
[Known Issue] Slave device is not showing but it works after restart BioStar 2 web server
See all 115 articles
General
40
[Both BioStar] Temporary Server / Latest Firmware Download Page
[BioStar 2] OSDP Protocol Support
[BioStar 2] Personal Information and Communication Security / Encryption / TLS
[BioStar 1] Resolving False Rejection Issues
How To Cleanly Use And Disinfect Suprema Products
See all 40 articles
Getting Started
3
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
[BioStar 2] Consideraciones al migrar Equipos de generación 1 a BioStar 2
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
See all 19 articles
Device
101
[BioStar 1] FaceStation Kernel Upgrade
[BioStar 2] How to Upgrade Device Firmware
[BioStar 2] Supported Card and Card Formats based on Model Type
[BioStar 2] Upgrading the Firmware of Secure IO 2
[Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device
See all 101 articles
Server
103
[BioStar 1] BioStar 1.93 Download Link
[BioStar 1] How To Move BioStar 1 From One PC To Other PC
[BioStar 2] Supports Dynamic Site Configuration
[BioStar 2] System Requirements / Supported Operating System
[BioStar 2] Cloud Feature FAQ
See all 103 articles
User
13
[BioStar 2] How to migrate Mobile Access Site?
[BioStar 2] How to delete Mobile access cards using CSV import?
[BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
[BioStar 2] How to Enroll Visual Face Credential
[BioStar 2] How to Use Suprema Mobile Access
See all 13 articles
Card
21
[BioStar 2] What is the difference between BioStar2 Mobile Card and Suprema Mobile Access
[BioStar 2] Difference Between BioStar 2 Mobile Card and Suprema Mobile Access
[BioStar 2] How to Delete Wiegand Cards From Unassigned Cards List
[BioStar 1] How to use 35 bit Corporate 1000 Format
[BioStar 2] Deleting Unassigned Cards
See all 21 articles
T&A
19
[BioStar 2] Supports Wiegand Devices as a TA management device
[BioStar 2] Improvement to Allow Users With General User Permissions to Update Own TA Reports
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[T&A Example] Flexible Working Hour with T&A
See all 19 articles
Wiegand
12
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
[Both BioStar] Configuring the Same Wiegand Format of BioStar 1 in BioStar 2
See all 12 articles
Database & Integration
39
[BioStar 1] How to update an existing MS SQL database using DBSetup
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 1] Database Table and DB Link Instructions
[BioStar 2] MariaDB Access and Account Configuration
See all 39 articles
API & SDK
72
[BioStar 2 SDK] SDK and API starter's guide
[BioStar 2 API] Limitation of BioStar 2 API Server
[BioStar 2 SDK] SDK development compiler & Supported environment
[BioStar 1 SDK] Programming Language Support
[BioStar 2 SDK] I can't connect the device on SDK
See all 72 articles
Video
4
[BioStar 1] Video Integration Options
[BioStar 2] How to Configure Video menu
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Suprema Integration with 3rd party SW
1
Suprema Integration with Paxton Net2
BioConnect
24
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
How to Upgrade a BioConnect 4.X System - Expired User Quick Look
How to Upgrade a BioConnect 3.6 System - Expired User Quick Look
Notice of Discontinuance : BioConnect Enterprise Support for Generation 1 Devices
[BioConnect] Suprema Device and ACM Software Integration Support
See all 24 articles
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
Visitor
7
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Set Up Self-Registration Page
See all 7 articles
Community forums
Showing recent updates
All about BioStar
BioStar1 & BioStar2 Webinar
14
How to attend a Suprema Webinar session?
Posted by
Kate Yu
,
9 months ago
Last Reply
by Kate Yu
9 months ago
Webinar Slides and Videos (Updated on 20-April-2020)
Posted by
Kate Yu
,
9 months ago
Last Reply
by Kate Yu
9 months ago
Suprema G-SDK New Features
Posted by
Kate Yu
,
7 months ago
Last Reply
by Kate Yu
7 months ago
See all 14 topics
Privacy Policy
Announcement
1
(Effective Date on December 01, 2019) Personal Information Processing Policy
Posted by
Kate Yu
,
about 1 year ago
Last Reply
by Kate Yu
about 1 year ago