Technical Support | Suprema

BioStar 2 Software 20

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

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BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 7

• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential

See all 7 articles

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 13

• Upcoming Webinars in January 2023
• Upcoming Webinars in May 2022
• Upcoming Webinars in February 2022
• Upcoming Webinars in November 2021
• Upcoming Webinars in June 2021

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New Features 40

• [BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.1 New Features and Configuration Guide

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Announcements 74

• Suprema New Firmware Releases (Mar 16, 2024 - Apr 15, 2024)
• Suprema New Firmware Releases (Feb 16, 2024 - Mar 15, 2024)
• BioStar 2 Device SDK 2.9.6 (V2.9.6.0) Release
• Suprema New Firmware Releases (Jan 16, 2024 - Feb 15, 2024)
• [BioStar 2 Notice & Troubleshooting] USB Device Not Showing in BioStar 2 Due to the Chrome Update

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Database & Integration 45

• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
• [BioStar 2] Database Backup and Restore Instructions (Maria DB)
• [BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions

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Known Issues 149

• [Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
• [BioStar 2] Unable to search event log on the first day of every month
• [Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
• [Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
• [Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2

See all 149 articles

General 56

• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
• [Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
• Suprema Japan: BioStar2 License Reactivation Policy
• [BioStar 2] EULA - Software End User License Agreement

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [Both BioStar] Daisy Chain and RS485 Connection
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 2] Transferred Data Size (Log size, Bandwidth)
• [BioStar 2] Server and Device Port Usage

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Device 134

• [BioStar 2] Supported Product and Version List of Custom Smart Card
• [BioStar 2] New Product Introduction - BioStation 2a
• [BioStar 2] Changing the Device Language (Translation)
• [BioStar 2] Notice for Usage of Combined Environment 1st Generation Entry Level Devices and 2nd Generation or On-Device AI Devices
• [Both BioStar] 1st Generation Device / Entry Level Device / 2nd Generation Device / On-Device AI Device

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Server 114

• [BioStar 2] BioStar 2 Software System and Server Requirements (Specifications) / Supported Operating System
• [BioStar 2] Can't access BioStar 2 Login Page
• [BioStar 2] APB zone based on the door status(Door sensor)
• [BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue
• [BioStar 2] How to Apply a Private Certificate for HTTPS

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User 28

• [BioStar 2] Introduction of Improved USER Menu
• [BioStar 2] Simplified Visual Face Mobile Enrollment Process
• [BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
• [BioStar2] Adding and Managing User Groups
• [BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID

See all 28 articles

Card 33

• [BioStar 2] Improved Smart Card Layout Settings
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] Supports Setting the Byte Order for Smart Cards
• [BioStar 2] Do Suprema Devices Support Elite Key / SEOS Cards?
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card

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T&A 20

• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report

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Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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BioStar 2 API (Current API) 46

• [BioStar 2 API] How to use and start BioStar 2 New Local API
• [BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
• [BioStar 2 New Local API] How to Use Local Swagger (New Local API)
• [BioStar 2 API] BioStar 2 New Local API Quick Guide for login API
• BioStar 2 New Local API Quick Start Guide(1) - Login

See all 46 articles

BioStar 2 API (previous API) 18

• [BioStar 2 API] How to use and start BioStar 2 Local API Server
• [BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
• [BioStar 2 API] How to use mobile app & card in local network
• [BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
• [BioStar 2 API] Useful Parameters Introduction of BioStar 2 API

See all 18 articles

BioStar 2 TA API 21

• [BioStar 2 TA API] How to use and start BioStar 2 TA API
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes
• [BioStar 2 TA API] Delete Time Codes

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SDK 68

• [BioStar 2 SDK] Tips for writing smart card
• [BioStar 2 SDK] What is 'Job Code' and how to use it?
• [Both SDKs] FaceStation F2 Visual Face Migration From v1.x.x To v2.x.x
• [BioStar 2 Device SDK] How to use QR bypass?
• [Suprema G-SDK] How to issue a smart card, including a visual face?

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Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 1] Video Integration Options
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

See all 7 articles

Settings 11

• [BioStar 2] Added Quick Action Feature
• [BioStar 2] Introduction of New Feature "Timed Anti Passback"
• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Support Wireless Door Lock via OSDP Integration
• [Biostar 2] How to Use the 'Backup & Restore' Feature with BioStar 2

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Integrations 6

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
• Suprema Integration with Paxton Net2

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Suprema CLUe 4

• [CLUe] How to Connect to CLUe Server (LAN or WiFi)
• [CLUe API] Quick Start Guide - Retrieve Log Data
• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe] Pre-installation Network Checklist

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 28

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

See all 28 articles

Announcement 0

Install file and Manual 0

Sales & Marketing Meterials 0

Troubleshooting 0