Technical Support

Upcoming Webinars 1

• Upcoming Webinars (MAY-2020)

BioStar 2 Software 5

• [BioStar 2] What it is and How to set it up
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2 v2.8 and Cyber Security
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours

BioStar 2 Products 1

• [CoreStation] All about CoreStation

Integration Options 1

• Possible Integration Options - BioStar 2 API, SDK, and G-SDK

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Suprema Integration with 3rd Party 0

Known Issues 110

• [Known Issue] Device froze up after FW downgrade
• [Known Issue] Migration tool bug on 2.7.8
• [Known Issue] Upgraded BioStar 2.7.2 Time and Attendance bug
• [Known Issue] Some APIs return error code BS_SDK_ERROR_TIMEOUT(-601) with SDK 2.6.3.5
• [Known Issue] BS2_ReleaseContext() randomly crashes or hangs

See all 110 articles

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Database & Integration 39

• [BioStar 1] How to update an existing MS SQL database using DBSetup
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 1] Database Table and DB Link Instructions
• [BioStar 2] MariaDB Access and Account Configuration

See all 39 articles

API & SDK 64

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device on SDK

See all 64 articles

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

See all 19 articles

Device 94

• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] How to Upgrade Device Firmware
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device
• [BioStar 2]Anti-Tailgating At Doors With Input Signals
• [BioStar 2] Introducción a la actualización de hardware : XPass D2 (Rev 2)

See all 94 articles

Server 85

• [BioStar 1] Resolving Errors Related to BioStar Software License
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [BioStar 2] Setting server and device time
• [BioStar 1] How to Upgrade BioStar 1 Server
• [BioStar 2] How to Upgrade BioStar 2 Server

See all 85 articles

General 40

• [General] iClass card structure
• [BioStar 2] Activating Custom Level Button (Example)
• [BioStar 2] Daylight Savings Time / Summer Time Issue
• [General] About FAR and FRR rates
• [Both BioStar] Server Failover / Cluster / Replication / Redundancy

See all 40 articles

User 10

• [BioStar 1] Role of Admin User
• [BioStar 1] User and Access Group Transfer (Automatic, Manual)
• [BioStar 2] Long-Term Idle Users Feature
• [BioStar 1] Automatic User Transfer
• [BioStar 2] 800 Error / Error 209 on User Enrollment

See all 10 articles

Card 20

• [Both BioStar] Card Support Based on Device Model Type
• [BioStar 2] Deleting Unassigned Cards
• [Both BioStar] Card Read Range of Devices
• [BioStar 2] Deleting Blacklisted CSN Cards
• [BioStar 1] Issuing Smart Card / Template on Card

See all 20 articles

T&A 16

• [BioStar 1] Basic T&A FAQ and Configuration
• [BioStar 1] Ignore Break Time Calculation in T&A (First Check-In / Last Check-Out configuration)
• [BioStar 1] Troubleshooting T&A Reports with Wrong Results
• [BioStar 1] Troubleshooting T&A Report Absence Issue
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)

See all 16 articles

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 1] Video Integration Options

Wiegand 12

• [BioStar 2] Wiegand reader output when using AoC(Access on Card), sample configuration using Suprema devices as wiegand input & output
• [BioStar 2] Wiegand Reader Sample Configuration
• [BioStar 2] Troubleshooting Wiegand output issues
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2

See all 12 articles

New Features 18

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

See all 18 articles

Announcements 14

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [BioStar 2] CoreStation Setup Manager Release

See all 14 articles

BioConnect 23

• Notice of Discontinuance : BioConnect Enterprise Support for Generation 1 Devices
• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] Server System Requirement
• [BioConnect] Troubleshooting for CCURE Deep Embeded license detection
• Can't add BioMini into CCure Deepembeded Software

See all 23 articles

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

See all 7 articles

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK