Technical Support | Suprema
English
English
Japanese
Spanish (Latin America)
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
Suprema Webinars
BioStar 2 Software
17
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 17 articles
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
See all 7 articles
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
See all 13 articles
Frequently Asked Questions
New Features
41
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] Improved Smart Card Layout Settings
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
See all 41 articles
Announcements
67
[Biostar 2 Notice & Troubleshooting] Biostar 2 Login Page Is Not Displayed Due To The Chrome Update
Suprema New Firmware Releases (Oct 16, 2023 - Nov 15, 2023)
Suprema New Firmware Releases (Sep 16, 2023 - Oct 15, 2023)
BioStar 2 Device SDK 2.9.4 (V2.9.4.0) Release
Suprema G-SDK V1.6.0 Release & Notice
See all 67 articles
Database & Integration
45
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
[BioStar 2] BioStar 2 Database Table Information (DB Link)
See all 45 articles
Known Issues
149
[BioStar 2] Unable to search event log on the first day of every month
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
[Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
See all 149 articles
General
54
[BioStar 2] EULA - Software End User License Agreement
Guideline for Face Authentication
[BioStar2] Adding and Managing Door Groups
[BioStar 2] Custom T&A Event Codes
[BioStar 2] OSDP Protocol Support
See all 54 articles
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
See all 19 articles
Device
134
[BioStar 2] New Product Introduction - BioStation 2a
[Device Manager] How to Use Custom Smart Card Layout
[BioStar 2] Supported Product and Version List of Custom Smart Card
[BioStar2] Adding and Managing Device Groups
[BioStation 3] How to Apply Thai Font
See all 134 articles
Server
114
[BioStar 2] System Requirements / Supported Operating System
[BioStar 2] Server License Specification
[BioStar 2] How to Upgrade BioStar 2 Server
[BioStar 2] How to Apply a Private Certificate for HTTPS
[BioStar 2] Cómo usar Suprema Mobile Access
See all 114 articles
User
27
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar2] Adding and Managing User Groups
[BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID
[BioStar 2] How to Use Suprema Mobile Access
[BioStar 2] How to export and import users
See all 27 articles
Card
30
[BioStar 2] Matching card formats to AMAG
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] How to Change Smart Card Key to Default
[BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
See all 30 articles
T&A
20
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
See all 20 articles
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
See all 13 articles
BioStar 2 API (Current API)
44
[BioStar 2 API] How to Add/Delete Users in Access Group
[BioStar 2 API] How To Register Visual Face using a photo with BioStar 2 v2.9.1 or Above
How to Register Mobile Access via BioStar 2 API
Configuring APB(Disable Device) via BioStar 2 API
Configuring APB(Reboot Device) via BioStar 2 API
See all 44 articles
BioStar 2 API (previous API)
18
[BioStar 2 API] Cross Domain Issue
[BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
[BioStar 2 API Server] System Requirements
[BioStar 2 API] LOGIN REQUIRED error - Session is expired
[BioStar 2 API] Login fail with /login API (NOT_FOUND error)
See all 18 articles
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Modify Time Codes
See all 21 articles
SDK
64
[BioStar 2 SDK] How to show message on the device?
[BioStar 2 SDK] System.DllNotFoundException compile error
[BioStar 2 SDK] What is 'Job Code' and how to use it?
[BioStar 1 & 2 SDK] SDK V2 does not return Card number & Custom ID for Wiegand card reading
[BioStar 1 SDK] BioStar 1.92 SDK?
See all 64 articles
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2] How Visitor Management Works?
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
See all 7 articles
Settings
8
[BioStar 2] How to Configure SMTP and Test the Recipient Address
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
[BioStar 2] How to Print User Card Into BioStar 2 User Menu (1)
[BioStar 2] How to Print User Card Into BioStar 2 User Menu (2)
See all 8 articles
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
See all 6 articles
Suprema CLUe
4
[CLUe] Pre-installation Network Checklist
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Retrieve Log Data
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
See all 28 articles
Community forums
Showing recent updates
All about BioStar
BioStar1 & BioStar2 Webinar
14
How to attend a Suprema Webinar session?
Posted by
Kate Yu
,
over 3 years ago
Last Reply
by Kate Yu
over 3 years ago
Webinar Slides and Videos (Updated on 20-April-2020)
Posted by
Kate Yu
,
over 3 years ago
Last Reply
by Kate Yu
over 3 years ago
Suprema G-SDK New Features
Posted by
Kate Yu
,
over 3 years ago
Last Reply
by Kate Yu
over 3 years ago
See all 14 topics
Privacy Policy
Announcement
2
(Effective Date on November 21, 2023) Suprema Global Technical Support Website Privacy Policy
Posted by
Kate Yu
,
10 days ago
Last Reply
by Kate Yu
10 days ago
(Effective Date on December 01, 2019) Personal Information Processing Policy
Posted by
Kate Yu
,
about 4 years ago
Last Reply
by Kate Yu
about 4 years ago
Cookie Policy
Cookie Policy
1
Cookie Policy
Posted by
Kate Yu
,
14 days ago
Last Reply
by Kate Yu
14 days ago