Technical Support

Known Issues 67

• [Known Issue] Device froze up after FW downgrade
• [Known Issue] Migration tool bug
• [Known Issue] Upgraded BioStar 2.7.2 Time and Attendance bug
• [Known Issue] Some APIs return error code BS_SDK_ERROR_TIMEOUT(-601) with SDK 2.6.3.5
• [Known Issue] BS2_ReleaseContext() randomly crashes or hangs

See all 67 articles

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Database & Integration 35

• [BioStar 1] How to update an existing MS SQL database using DBSetup
• [BioStar 2] BioStar 2.7 Database Table (DB Link)
• [BioStar 2] Changing the root password of Maria DB
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 1] Database Table and DB Link Instructions

See all 35 articles

API & SDK 49

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 2 SDK] I can't connect the device on SDK(BS_SDK_ERROR_CANNOT_CONNECT_SOCKET or TIMEOUT)
• [BioStar 2 SDK] BS2_Initialize returns BS_SDK_ERROR_CANNOT_LISTEN_SOCKET(-103) error

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Connection 18

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

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Device 66

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Upgrading the Firmware of Secure IO 2
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device

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Server 66

• [BioStar 1] Resolving Errors Related to BioStar Software License
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [BioStar 2] Setting server and device time
• [BioStar 1] How to Upgrade BioStar 1 Server
• [BioStar 2] How to Upgrade BioStar 2 Server

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General 39

• [General] iClass card structure
• [BioStar 2] Activating Custom Level Button (Example)
• [BioStar 2] Daylight Savings Time / Summer Time Issue
• [General] About FAR and FRR rates
• [Both BioStar] Server Failover / Cluster / Replication / Redundancy

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User 7

• [BioStar 1] Role of Admin User
• [BioStar 1] User and Access Group Transfer (Automatic, Manual)
• [BioStar 2] Long-Term Idle Users Feature
• [BioStar 1] Automatic User Transfer
• [BioStar 2] 800 Error / Error 209 on User Enrollment

See all 7 articles

Card 15

• [Both BioStar] Card Support Based on Device Model Type
• [BioStar 2] Deleting Unassigned Cards
• [Both BioStar] Card Read Range of Devices
• [BioStar 2] Deleting Blacklisted CSN Cards
• [BioStar 1] Issuing Smart Card / Template on Card

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T&A 10

• [BioStar 1] Basic T&A FAQ and Configuration
• [BioStar 1] Ignore Break Time Calculation in T&A (First Check-In / Last Check-Out configuration)
• [BioStar 1] Troubleshooting T&A Reports with Wrong Results
• [BioStar 1] Troubleshooting T&A Report Absence Issue
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)

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Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 2] Video setting initialization

Wiegand 11

• [BioStar 2] Wiegand reader output when using AoC(Access on Card), sample configuration using Suprema devices as wiegand input & output
• [BioStar 2] Wiegand Reader Sample Configuration
• [BioStar 2] Troubleshooting Wiegand output issues
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2

See all 11 articles

New Features 14

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

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Announcements 4

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Hotfix] Entry 2.x Firmware

BioConnect 22

• [BioConnect] Add or Delete Certificate in BioConnect
• [BioConnect] How to Run BioConnect Console
• [BioConnect] How to Restart BioConnect Services
• [BioConnect] Changing the Device Security Level
• [BioConnect] Troubleshooting Online License Issues

See all 22 articles