Technical Support | Suprema
English
English
Japanese
Spanish (Latin America)
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Knowledge base
Suprema Webinars
BioStar 2 Software
15
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 15 articles
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
See all 7 articles
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
See all 13 articles
Frequently Asked Questions
New Features
38
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.1 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.0 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.17 New Features and Configuration Guide
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
See all 38 articles
Announcements
57
Suprema New Firmware Releases (Apr 16, 2023 - May 15, 2023)
[Suprema Connect] BioStar 2 New Features (v2.9.1 & 2.9.2)
Suprema G-SDK V1.5.1 Release & Notice
Suprema New Firmware Releases (Feb 16, 2023 - Mar 15, 2023)
BioStar 2 Device SDK 2.9.1 (V2.9.1.0) Release
See all 57 articles
Database & Integration
45
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
See all 45 articles
Known Issues
146
[Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
[Known Issue] Session timeout not being applied to BioStar 2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
[Known Issue] BioStar Active Directory Synchronization changes user login ID when Use for BioStar 2 Login is inactive
See all 146 articles
General
51
[BioStar2] Naming Guide
[BioStar 2] E-mail Format Rules
[General] About FAR and FRR rates
[BioStar 2] Personal Information and Communication Security / Encryption / TLS
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
See all 51 articles
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
See all 19 articles
Device
130
[BioStation 3] How to Apply Thai Font
[Hotfix] Entry 2.x Firmware June 2022
[BioStar 2] Support 3rd Party OSDP Reader Connection - CoreStation
[BioStar 2] Camera QR - Support BioStar 2 QR and 3rd Party QR via Device Camera
[Video Tutorial] Changing the Device Text Message (English)
See all 130 articles
Server
114
[BioStar 2] System Requirements / Supported Operating System
[BioStar 2] Server License Specification
[BioStar 2] How to Upgrade BioStar 2 Server
[BioStar 2] How to Apply a Private Certificate for HTTPS
[BioStar 2] Cómo usar Suprema Mobile Access
See all 114 articles
User
25
[BioStar 2] How to export and import users
[BioStar 2] How to Use Suprema Mobile Access
[BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
[BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?
[Video Tutorial] How to Create Custom User Fields
See all 25 articles
Card
30
[BioStar 2] Matching card formats to AMAG
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] How to Change Smart Card Key to Default
[BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
See all 30 articles
T&A
19
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
[BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
See all 19 articles
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
See all 13 articles
BioStar 2 API (Current API)
42
[BioStar 2 API] How To Register Visual Face using a photo with BioStar 2 v2.9.1 or Above
How to Register Mobile Access via BioStar 2 API
Configuring APB(Disable Device) via BioStar 2 API
Configuring APB(Reboot Device) via BioStar 2 API
Configuring APB (Output) via BioStar 2 API
See all 42 articles
BioStar 2 API (previous API)
19
[BioStar 2 API] Cross Domain Issue
[BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
[BioStar 2 API Server] System Requirements
[BioStar 2 API] LOGIN REQUIRED error - Session is expired
[BioStar 2 API] Login fail with /login API (NOT_FOUND error)
See all 19 articles
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Modify Time Codes
See all 21 articles
SDK
64
[BioStar 2 SDK] How to show message on the device?
[BioStar 2 SDK] System.DllNotFoundException compile error
[BioStar 2 SDK] What is 'Job Code' and how to use it?
[BioStar 1 & 2 SDK] SDK V2 does not return Card number & Custom ID for Wiegand card reading
[BioStar 1 SDK] BioStar 1.92 SDK?
See all 64 articles
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2] How Visitor Management Works?
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
See all 7 articles
Suprema Integration with Genetec Security Center
4
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with 3rd party SW
2
[Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
Suprema Integration with Paxton Net2
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
See all 28 articles
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
Setting
2
[BioStar 2] How to Configure SMTP and Test the Recipient Address
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
Community forums
Showing recent updates
All about BioStar
BioStar1 & BioStar2 Webinar
14
How to attend a Suprema Webinar session?
Posted by
Kate Yu
,
about 3 years ago
Last Reply
by Kate Yu
about 3 years ago
Webinar Slides and Videos (Updated on 20-April-2020)
Posted by
Kate Yu
,
about 3 years ago
Last Reply
by Kate Yu
about 3 years ago
Suprema G-SDK New Features
Posted by
Kate Yu
,
almost 3 years ago
Last Reply
by Kate Yu
almost 3 years ago
See all 14 topics
Privacy Policy
Announcement
1
(Effective Date on December 01, 2019) Personal Information Processing Policy
Posted by
Kate Yu
,
over 3 years ago
Last Reply
by Kate Yu
over 3 years ago