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Knowledge base
Suprema Webinars
BioStar 2 Software
21
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 21 articles
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
See all 7 articles
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
See all 13 articles
Frequently Asked Questions
New Features
41
[BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
See all 41 articles
Announcements
77
Suprema New Firmware Releases (Jun 16, 2024 - Jul 15, 2024)
Suprema New Firmware Releases (May 16, 2024 - Jun 15, 2024)
Suprema New Firmware Releases (Apr 16, 2024 - May 15, 2024)
Suprema New Firmware Releases (Mar 16, 2024 - Apr 15, 2024)
Suprema New Firmware Releases (Feb 16, 2024 - Mar 15, 2024)
See all 77 articles
Database & Integration
45
[BioStar 2] MariaDB Database Backup and Restore Instructions
G-SDK Introduction
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
See all 45 articles
Known Issues
148
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly
[BioStar 2] Unable to search event log on the first day of every month
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
See all 148 articles
General
55
[General] About Suprema Fingerprint Device FAR and FRR
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
See all 55 articles
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Server and Device Port Usage
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Daisy Chain and RS485 Connection
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 2] Transferred Data Size (Log size, Bandwidth)
See all 19 articles
Device
137
[BioStar 2] Changing the Device Language (Translation)
[BioStar 2] Intelligent Slave Support
[BioStar 2] Display Authentication Results from 3rd Party Controller on Device Screen
[BioStar 2] Mask or Hide User ID/Name on Device Screen When Authentication Succeeds
[BioStar 2] Ignore Repetitive Authentication Signals from 3rd Party Controller via Wiegand
See all 137 articles
Server
114
[BioStar 2] BioStar 2 Software System and Server Requirements (Specifications) / Supported Operating System
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] APB zone based on the door status(Door sensor)
[BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue
[BioStar 2] How to Apply a Private Certificate for HTTPS
See all 114 articles
User
28
[BioStar 2] How to Enroll Visual Face Credential
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] Simplified Visual Face Mobile Enrollment Process
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar2] Adding and Managing User Groups
See all 28 articles
Card
34
[BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] Supports Setting the Byte Order for Smart Cards
See all 34 articles
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
See all 20 articles
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] Wiegand Configuration FAQ
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
See all 13 articles
BioStar 2 API (Current API)
52
[BioStar 2 API] How to use and start BioStar 2 New Local API
[BioStar 2 API] BioStar 2 New Local API Quick Start Guide(1) - Login
BioStar 2 New Local API Quick Start Guide(2) - Search Users
BioStar 2 New Local API Quick Start Guide(3) - Create Users
BioStar 2 New Local API Quick Start Guide(4) - Create Users with Access Group
See all 52 articles
BioStar 2 API (previous API)
18
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] Is there API Rate Limit and how can I reset it?
[BioStar 2 API] Door information cannot see even though searching Monitoring log via door event type
[BioStar 2 API] Limitation of BioStar 2 API Server
See all 18 articles
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] Search for Punch Logs
[BioStar 2 TA API] Add Modified Punch Logs
[BioStar 2 TA API] Reference I - Punch Type Codes
[BioStar 2 TA API] Improved the API creating modified punch logs to have custom device names
See all 21 articles
SDK
72
[Suprema G-SDK] Guide for Firmware Upgrade Failure
[BioStar 2 Device SDK] How to Update Access Group for a User
[BioStar 2 Device SDK] How to Manage Access Group
[BioStar 2 Device SDK] Wiegand Reader Sample Configuration with CoreStation
[BioStar 2 SDK] Is face server matching possible?
See all 72 articles
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
See all 7 articles
Settings
12
[BioStar 2] Improved Trigger & Action Menu
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Introduction of New Feature "Timed Anti Passback"
[BioStar 2] Added Quick Action Feature
[BioStar 2] Support Wireless Door Lock via OSDP Integration
See all 12 articles
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
See all 6 articles
Suprema CLUe
4
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
26
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect] Timeout Connecting to the server from the remote client PC
See all 26 articles
Suprema Certified Integration
Announcement
0
Install file and Manual
0
Sales & Marketing Meterials
0
Troubleshooting
0
Community forums
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Privacy Policy
Announcement
2
(Effective Date on November 21, 2023) Suprema Global Technical Support Website Privacy Policy
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8 months ago
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8 months ago
(Effective Date on December 01, 2019) Personal Information Processing Policy
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over 4 years ago
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over 4 years ago
Cookie Policy
Cookie Policy
1
Cookie Policy
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8 months ago
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