Technical Support | Suprema

BioStar 2 Software 11

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

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BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 6

• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
• Best Practices: BioStar 2 Device SDK, G-SDK and BioStar 2 API

See all 6 articles

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 10

• Upcoming Webinars in November 2021
• Upcoming Webinars in June 2021
• Upcoming Webinars in May 2021
• Upcoming Webinars in December 2020
• Upcoming Webinars in October 2020

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New Features 31

• [BioStar 2] BioStar 2.8.14 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.13 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.12 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.11 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.10 New Features and Configuration Guide

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Announcements 36

• BioStar 2 Device SDK 2.8.2 Release
• [Security Notice] Regarding log4j2 vulnerability on BioStar 2
• [Suprema Webinar] BioStar 2 New Local API Introduction
• BioStar 2 Device SDK 2.8.0 Release
• [Suprema Webinar] BioStar 2 New Features (v2.8.10-v2.8.11)

See all 36 articles

Database & Integration 43

• Biostar 1 to Biostar 2 migration using wiegand 26 bit
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections
• [Both BioStars]An Example of DB Migration Steps
• [BioStar 2] Troubleshooting BioStar 2 MSSQL Installation Issues

See all 43 articles

Known Issues 136

• [BioStar 2 API] How To Check Door Status and Alarm Status
• [BioStar 2 TA] The user was unable to search in Time attendance user group
• [FaceStation F2] Secure Credential Card with Visual Face Template does not work [Solved with v1.1.3]
• License Check Popup while you upgrade your BioStar 2 System
• [Known Issue] Disconnected RS485 Slave Device after rebooting of RS485 Master device

See all 136 articles

General 42

• [BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)
• [BioStar 2] OSDP Protocol Support
• [Both BioStar] Fingerprint Enrollment Guide
• FaceStation F2 Guide for Installation and Enrollment
• Guideline for Face Recognition

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

See all 19 articles

Device 112

• Using OSDP with Smart Card
• [BioStar 2] New Product Launch: IM-120 (Multiple Input Extension Module)
• [BioStar 2] FaceStation F2 Home Screen Configuration
• [BioStar 2] Revised Hardware: BioEntry W2 for Suprema Mobile Access via NFC and BLE
• [BioStar 2] iClass Elite Key Configure Card Support

See all 112 articles

Server 110

• [BioStar 2] Additional Settings for Windows Authentication of MS SQL Installed on Remote PC in Active Directory Environment
• [Biostar 2]How to Reset MySQL Root Password in Windows using cmd?
• [BioStar 2] How to Upgrade BioStar 2 Server
• [BioStar 2] BioStar 2 Cloud Initialization
• [BioStar 2] How to Apply a Private Certificate for HTTPS

See all 110 articles

User 17

• [BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?
• [BioStar 2] Enter and Modify PIN When Using User CSV Import
• [BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
• [BioStar 2] How To Use Third party QR in BioStar 2
• [BioStar 2] How to Use Suprema Mobile Access

See all 17 articles

Card 24

• [SUPREMA MOBILE ACCESS] How To Report Issues When You Use Airfob Pass
• [Suprema Mobile Access] Suprema Mobile Access Test
• [BioStar 2] Deleting Blacklisted Access on Cards
• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] Do Suprema Devices Support Elite Key / SEOS Cards?

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T&A 19

• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report

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Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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BioStar 2 API (New Local API) 28

• [BioStar 2 API] How to use and start BioStar 2 New Local API
• [BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
• BioStar 2 New Local API Quick Start Guide(1) - Login
• BioStar 2 New Local API Quick Start Guide(2) - Search Users
• BioStar 2 New Local API Quick Start Guide(3) - Create Users

See all 28 articles

BioStar 2 TA API 2

• [BioStar 2 TA API] How to use and start BioStar 2 TA API
• [BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API

SDK & API (previous API) 80

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

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Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

See all 7 articles

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

BioConnect 28

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK