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Knowledge base
Suprema Webinars
BioStar 2 Software
20
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
See all 20 articles
BioStar 2 Products
3
Using OSDP with Suprema Product
[CS-40] All about CS-40
CS-40 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
See all 7 articles
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
See all 13 articles
Frequently Asked Questions
New Features
42
[BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
See all 42 articles
Announcements
81
Suprema New Firmware Releases (Sep 16, 2024 - Oct 15, 2024)
Suprema New Firmware Releases (Aug 16, 2024 - Sep 15, 2024)
Suprema New Firmware Releases (Jul 16, 2024 - Aug 15, 2024)
Suprema G-SDK V1.7.0 Release & Notice
Suprema New Firmware Releases (Jun 16, 2024 - Jul 15, 2024)
See all 81 articles
Database & Integration
45
[BioStar 2] MariaDB Database Backup and Restore Instructions
G-SDK Introduction
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
See all 45 articles
Known Issues
151
[Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
[Known Issue] Checkbox Selection Problems After Using Search Box
[Known Issue] System Backup Fails if Using MSSQL as a Database with a Hyphen in the Database Name
[Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite
How To Use Mobile Access without Apple Pay Popup
See all 151 articles
General
55
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[General] About Suprema Fingerprint Device FAR and FRR
[BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
See all 55 articles
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[Both BioStar] Daisy Chain and RS485 Connection
[BioStar 1] Connection Modes (Direct / Server)
[BioStar 2] Server and Device Port Usage
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Checking Device IP and MAC Address Manually
See all 19 articles
Device
145
[Device] XPass D2 Firmware Upgrading Guide (v1.7.0 or Above)
[BioStar 2] New Product Introduction - FaceStation F2
[BioStar 2] New Product Introduction - BioEntry W3
[BioStar 2] New Product Introduction - BioStation 3
[BioStar 2] Visual Face Devices' Master and Slave Configuration
See all 145 articles
Server
115
[BioStar 2] Updated Feature - Data Export/Import
BioStar2 Offline License Issuance Method
[BioStar 2] Server License Specification
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] Service Error (Configuration file corruption)
See all 115 articles
User
30
[BioStar 2] How to Use and Prepare for Visual Face Migration
[BioStar 2] How to Enable and Use Multi-Factor Authentication for Login
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] How to Enroll Visual Face Credential
See all 30 articles
Card
34
[BioStar 2] Maximum Number of Templates in a Smart Card
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
See all 34 articles
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
See all 20 articles
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] Wiegand Configuration FAQ
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
See all 13 articles
BioStar 2 API (Current API)
50
[BioStar 2 API] How To Use BioStar 2 New Local API
[BioStar 2 API] How To Login
[BioStar 2 API] How To View A List Of Users
[BioStar 2 API] How To Create A User
[BioStar 2 API] How To Create A User With Access Group
See all 50 articles
BioStar 2 API (previous API)
18
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] Is there API Rate Limit and how can I reset it?
[BioStar 2 API] Door information cannot see even though searching Monitoring log via door event type
[BioStar 2 API] Limitation of BioStar 2 API Server
See all 18 articles
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How To Retrieve REPORT In Json Format
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Modify Time Codes
See all 21 articles
SDK
73
[BioStar 2 Device SDK] 3rd Party OSDP Reader Sample Configuration with CS-40
[BioStar 2 SDK] Secure Credential Card structure
[BioStar 2 Device SDK] RS-485 Master / Slave Sample Configuration with CoreStation
[Suprema G-SDK] Guide for Firmware Upgrade Failure
[BioStar 2 Device SDK] How to Update Access Group for a User
See all 73 articles
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
See all 7 articles
Settings
13
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
[BioStar 2] Guide to the Feature for Not Saving Visual Face Image
[BioStar 2] Support Wireless Door Lock via OSDP Integration
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
See all 13 articles
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
See all 6 articles
Suprema CLUe
4
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
26
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect] Timeout Connecting to the server from the remote client PC
See all 26 articles
Suprema Certified Integration
Announcement
0
Install file and Manual
0
Sales & Marketing Meterials
0
Troubleshooting
0
Community forums
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Privacy Policy
Announcement
2
(Effective Date on November 21, 2023) Suprema Global Technical Support Website Privacy Policy
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11 months ago
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11 months ago
(Effective Date on December 01, 2019) Personal Information Processing Policy
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almost 5 years ago
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Cookie Policy
Cookie Policy
1
Cookie Policy
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12 months ago
Last Reply
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