Technical Support | Suprema

New Features 42

• [BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.3 New Features and Configuration Guide

View all 42

Announcements 83

• Suprema New Firmware Releases (Oct 16, 2024 - Nov 15, 2024)
• BioStar 2 Device SDK 2.9.8 (V2.9.8.0) Release
• Suprema New Firmware Releases (Sep 16, 2024 - Oct 15, 2024)
• Suprema New Firmware Releases (Aug 16, 2024 - Sep 15, 2024)
• Suprema New Firmware Releases (Jul 16, 2024 - Aug 15, 2024)

View all 83

Database & Integration 45

• [BioStar 2] MariaDB Database Backup and Restore Instructions
• G-SDK Introduction
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database

View all 45

Known Issues 152

• [Known Issue] FaceStation F2: Incorrect Masking or Hiding Issue with Auth Result Display Option
• [Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
• [Known Issue] Checkbox Selection Problems After Using Search Box
• [Known Issue] System Backup Fails if Using MSSQL as a Database with a Hyphen in the Database Name
• [Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite

View all 152

General 55

• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [General] About Suprema Fingerprint Device FAR and FRR
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
• [Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2

View all 55

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [Both BioStar] Daisy Chain and RS485 Connection
• [BioStar 1] Connection Modes (Direct / Server)
• [BioStar 2] Server and Device Port Usage
• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [Both BioStar] Checking Device IP and MAC Address Manually

View all 19

Device 144

• [Both BioStar] 1st Generation Device / Entry Level Device / 2nd Generation Device / On-Device AI Device
• [BioStar 2] Mask or Hide User ID/Name on Device Screen When Authentication Succeeds​
• [Device] XPass D2 Firmware Upgrading Guide (v1.7.0 or Above)
• [BioStar 2] New Product Introduction - FaceStation F2
• [BioStar 2] New Product Introduction - BioEntry W3

View all 144

Server 115

• [BioStar 2] Updated Feature - Data Export/Import
• BioStar2 Offline License Issuance Method
• [BioStar 2] Server License Specification
• [BioStar 2] Can't access BioStar 2 Login Page
• [BioStar 2] Service Error (Configuration file corruption)

View all 115

User 30

• [BioStar 2] How to Use and Prepare for Visual Face Migration
• [BioStar 2] How to Enable and Use Multi-Factor Authentication for Login
• [BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
• [BioStar 2] Introduction of Improved USER Menu
• [BioStar 2] How to Enroll Visual Face Credential

View all 30

Card 34

• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
• [BioStar 2] Improved Smart Card Layout Settings

View all 34

T&A 20

• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report

View all 20

Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] Wiegand Configuration FAQ
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format

View all 13

BioStar 2 API (Current API) 49

• [BioStar 2 API] How To Use BioStar 2 New Local API
• [BioStar 2 API] How To Login
• [BioStar 2 API] How To View A List Of Users
• [BioStar 2 API] How To Create A User
• [BioStar 2 API] How To Create A User With Access Group

View all 49

BioStar 2 API (previous API) 18

• [BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
• [BioStar 2 API] How to use and start BioStar 2 Local API Server
• [BioStar 2 API] How to use mobile app & card in local network
• [BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
• [BioStar 2 API] Useful Parameters Introduction of BioStar 2 API

View all 18

BioStar 2 TA API 21

• [BioStar 2 TA API] Introduction to BioStar 2 TA API
• [BioStar 2 TA API] How To Retrieve REPORT In Json Format
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes

View all 21

SDK 73

• [BioStar 2 Device SDK] 3rd Party OSDP Reader Sample Configuration with CS-40
• [BioStar 2 SDK] Secure Credential Card structure
• [BioStar 2 Device SDK] RS-485 Master / Slave Sample Configuration with CoreStation
• [Suprema G-SDK] Guide for Firmware Upgrade Failure
• [BioStar 2 Device SDK] How to Update Access Group for a User

View all 73

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 1] Video Integration Options
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

View all 7

Settings 13

• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
• [BioStar 2] Guide to the Feature for Not Saving Visual Face Image
• [BioStar 2] Support Wireless Door Lock via OSDP Integration
• [BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2

View all 13

Integrations 6

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
• Suprema Integration with Paxton Net2

View all 6

Suprema CLUe 4

• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
• [CLUe] How to Connect to CLUe Server (LAN or WiFi)
• [CLUe] Pre-installation Network Checklist

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 26

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect] Timeout Connecting to the server from the remote client PC

View all 26