Technical Support

Announcements 28

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [BioStar 2] CoreStation Setup Manager Release

See all 28 articles

New Features 26

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

See all 26 articles

Known Issues 115

• [Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
• [Known Issue] Broken Temperature Unit Text in Trigger & Action Alarm Email
• [Known Issue] Cannot Access Time Card Page From the Second Access Attempt
• [Known Issue] T&A is not accessible after installing with Windows authentication
• [Known Issue] Slave device is not showing but it works after restart BioStar 2 web server

See all 115 articles

General 40

• [Both BioStar] Temporary Server / Latest Firmware Download Page
• [BioStar 2] OSDP Protocol Support
• [BioStar 2] Personal Information and Communication Security / Encryption / TLS
• [BioStar 1] Resolving False Rejection Issues
• How To Cleanly Use And Disinfect Suprema Products

See all 40 articles

Getting Started 3

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates
• [BioStar 2] Consideraciones al migrar Equipos de generación 1 a BioStar 2

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

See all 19 articles

Device 101

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Upgrading the Firmware of Secure IO 2
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device

See all 101 articles

Server 103

• [BioStar 1] BioStar 1.93 Download Link
• [BioStar 1] How To Move BioStar 1 From One PC To Other PC
• [BioStar 2] Supports Dynamic Site Configuration
• [BioStar 2] System Requirements / Supported Operating System
• [BioStar 2] Cloud Feature FAQ

See all 103 articles

User 11

• [BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] Allowed Additional Symbols (-, _) in the User's Email Account Field
• [BioStar 2] 800 Error / Error 209 on User Enrollment

See all 11 articles

Card 21

• [BioStar 2] What is the difference between BioStar2 Mobile Card and Suprema Mobile Access
• [BioStar 2] Difference Between BioStar 2 Mobile Card and Suprema Mobile Access
• [BioStar 2] How to Delete Wiegand Cards From Unassigned Cards List
• [BioStar 1] How to use 35 bit Corporate 1000 Format
• [BioStar 2] Deleting Unassigned Cards

See all 21 articles

T&A 19

• [BioStar 2] Supports Wiegand Devices as a TA management device
• [BioStar 2] Improvement to Allow Users With General User Permissions to Update Own TA Reports
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [T&A Example] Flexible Working Hour with T&A

See all 19 articles

Wiegand 12

• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
• [Both BioStar] Configuring the Same Wiegand Format of BioStar 1 in BioStar 2

See all 12 articles

Database & Integration 39

• [BioStar 1] How to update an existing MS SQL database using DBSetup
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 1] Database Table and DB Link Instructions
• [BioStar 2] MariaDB Access and Account Configuration

See all 39 articles

API & SDK 72

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device on SDK

See all 72 articles

Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

BioConnect 24

• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
• How to Upgrade a BioConnect 4.X System - Expired User Quick Look
• How to Upgrade a BioConnect 3.6 System - Expired User Quick Look
• Notice of Discontinuance : BioConnect Enterprise Support for Generation 1 Devices
• [BioConnect] Suprema Device and ACM Software Integration Support

See all 24 articles

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

See all 7 articles