Technical Support | Suprema

Database & Integration 41

• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 2] BioStar DB Migration Tool - Beta Version with More Logs
• [BioStar 1] How to Delete Old Logs From Biostar 1 Database
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections

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Announcements 30

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [BioStar 2] CoreStation Setup Manager Release

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New Features 26

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

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Known Issues 121

• [Known Issue] USB Agent works only with a PC Admin User
• [Known Issue] Broken Temperature Unit Text in Trigger & Action Alarm Email
• [Known Issue] Cannot access BioStar 2 login page using 'HTTPS' (2.7.11 & 2.7.12)
• [Known Issue] Device Time Configuration Issue in BioStar 2.6.2
• [Known Issue] Cannot Import the CSV File Exported From Biostar 2 After Editing in Excel with With an Error

See all 121 articles

General 40

• [Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
• [Both BioStar] Temporary Server / Latest Firmware Download Page
• [BioStar 2] How to set up relay events with Secure I/O 2 (Relay Example)
• [BioStar 2] Showing Profile Image on Authentication
• [BioStar 2] OSDP Protocol Support

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Getting Started 3

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates
• [BioStar 2] Consideraciones al migrar Equipos de generación 1 a BioStar 2

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

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Device 104

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Upgrading the Firmware of Secure IO 2
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device

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Server 103

• [BioStar 2] How to Upgrade BioStar 2 Server
• [BioStar 2] Feature Comparison of BioStar 1 and BioStar 2
• [BioStar 2] Can't access BioStar 2 Login Page
• [BioStar 2] How to change the port 9000 to avoid the port conflict
• [BioStar 1] Installing BioStar 1 in Windows 8 / Windows 10 / MS SQL 2012 / MS SQL 2014

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User 13

• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Allowed Additional Symbols (-, _) in the User's Email Account Field
• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
• [BioStar 2] How to migrate Mobile Access Site?

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Card 23

• [BioStar 2] Deleting Blacklisted Access on Cards
• [BioStar 2] Deleting Unassigned Cards
• [BioStar 2] Deleting Blacklisted CSN Cards
• [BioStar 2] How to Delete Wiegand Cards From Unassigned Cards List
• [BioStar 2] Difference Between BioStar 2 Mobile Card and Suprema Mobile Access

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T&A 19

• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
• [BioStar 2] Improved the Custom Level for T&A Management

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Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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API & SDK 75

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

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Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

BioConnect 27

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
• [BioConnect][Hotfix] Cannot find BioMini device to BioConnect Client for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

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