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Solution home
Frequently Asked Questions
Database & Integration
41
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] BioStar DB Migration Tool - Beta Version with More Logs
[BioStar 1] How to Delete Old Logs From Biostar 1 Database
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections
See all 41 articles
Announcements
30
Regarding Announcements
[Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
[Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
[Announcement] Omnis and Novus Release
[BioStar 2] CoreStation Setup Manager Release
See all 30 articles
New Features
26
[BioStar 2] BioStar 2.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
[BioStar 2] BioStar 2.7 New Features and Configuration Guide
[BioStar 2] BioStar 2.7.1 New Features and Configuration Guide
See all 26 articles
Known Issues
121
[Known Issue] USB Agent works only with a PC Admin User
[Known Issue] Broken Temperature Unit Text in Trigger & Action Alarm Email
[Known Issue] Cannot access BioStar 2 login page using 'HTTPS' (2.7.11 & 2.7.12)
[Known Issue] Device Time Configuration Issue in BioStar 2.6.2
[Known Issue] Cannot Import the CSV File Exported From Biostar 2 After Editing in Excel with With an Error
See all 121 articles
General
40
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
[Both BioStar] Temporary Server / Latest Firmware Download Page
[BioStar 2] How to set up relay events with Secure I/O 2 (Relay Example)
[BioStar 2] Showing Profile Image on Authentication
[BioStar 2] OSDP Protocol Support
See all 40 articles
Getting Started
3
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
[BioStar 2] Consideraciones al migrar Equipos de generación 1 a BioStar 2
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
See all 19 articles
Device
104
[BioStar 1] FaceStation Kernel Upgrade
[BioStar 2] How to Upgrade Device Firmware
[BioStar 2] Supported Card and Card Formats based on Model Type
[BioStar 2] Upgrading the Firmware of Secure IO 2
[Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device
See all 104 articles
Server
103
[BioStar 2] How to Upgrade BioStar 2 Server
[BioStar 2] Feature Comparison of BioStar 1 and BioStar 2
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] How to change the port 9000 to avoid the port conflict
[BioStar 1] Installing BioStar 1 in Windows 8 / Windows 10 / MS SQL 2012 / MS SQL 2014
See all 103 articles
User
13
[BioStar 2] How to Enroll Visual Face Credential
[BioStar 2] Allowed Additional Symbols (-, _) in the User's Email Account Field
[BioStar 2] How to Use Suprema Mobile Access
[BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
[BioStar 2] How to migrate Mobile Access Site?
See all 13 articles
Card
23
[BioStar 2] Deleting Blacklisted Access on Cards
[BioStar 2] Deleting Unassigned Cards
[BioStar 2] Deleting Blacklisted CSN Cards
[BioStar 2] How to Delete Wiegand Cards From Unassigned Cards List
[BioStar 2] Difference Between BioStar 2 Mobile Card and Suprema Mobile Access
See all 23 articles
T&A
19
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
[BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
[BioStar 2] Improved the Custom Level for T&A Management
See all 19 articles
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
See all 13 articles
API & SDK
75
[BioStar 2 SDK] SDK and API starter's guide
[BioStar 2 API] Limitation of BioStar 2 API Server
[BioStar 2 SDK] SDK development compiler & Supported environment
[BioStar 1 SDK] Programming Language Support
[BioStar 2 SDK] I can't connect the device to SDK
See all 75 articles
Video
4
[BioStar 1] Video Integration Options
[BioStar 2] How to Configure Video menu
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Suprema Integration with 3rd party SW
1
Suprema Integration with Paxton Net2
BioConnect
27
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
[BioConnect][Hotfix] Cannot find BioMini device to BioConnect Client for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
See all 27 articles
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
Visitor
7
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Set Up Self-Registration Page
See all 7 articles