Technical Support | Suprema

New Features 38

• [BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.1 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.0 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.17 New Features and Configuration Guide

View all 38

Announcements 64

• BioStar 2 Device SDK 2.9.4 (V2.9.4.0) Release
• Suprema G-SDK V1.6.0 Release & Notice
• Suprema New Firmware Releases (Aug 16, 2023 - Sep 15, 2023)
• Suprema New Firmware Releases (Jul 16, 2023 - Aug 15, 2023)
• Suprema New Firmware Releases (Jun 16, 2023 - Jul 15, 2023)

View all 64

Database & Integration 45

• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
• [BioStar 2] Database Backup and Restore Instructions (Maria DB)
• [BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration

View all 45

Known Issues 146

• [Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
• [Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
• [Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
• [Known Issue] Session timeout not being applied to BioStar 2
• [Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face

View all 146

General 53

• Guideline for Face Authentication
• [BioStar2] Adding and Managing Door Groups
• [BioStar 2] Custom T&A Event Codes
• [BioStar 2] OSDP Protocol Support
• [BioStar2] Naming Guide

View all 53

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

View all 19

Device 133

• [Device Manager] How to Use Custom Smart Card Layout
• [BioStar 2] Supported Product and Version List of Custom Smart Card
• [BioStar2] Adding and Managing Device Groups
• [BioStation 3] How to Apply Thai Font
• [BioStar 2] Improved face detection setting

View all 133

Server 114

• [BioStar 2] System Requirements / Supported Operating System
• [BioStar 2] Server License Specification
• [BioStar 2] How to Upgrade BioStar 2 Server
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [BioStar 2] Cómo usar Suprema Mobile Access

View all 114

User 26

• [BioStar2] Adding and Managing User Groups
• [BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID
• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] How to export and import users
• [BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW

View all 26

Card 30

• [BioStar 2] Matching card formats to AMAG
• [BioStar 2] Supports Setting the Byte Order for Smart Cards
• [BioStar 2] Added the Use QR as Card Option
• [BioStar 2] How to Change Smart Card Key to Default
• [BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0

View all 30

T&A 20

• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report

View all 20

Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

View all 13

BioStar 2 API (Current API) 43

• [BioStar 2 API] How to Add/Delete Users in Access Group
• [BioStar 2 API] How To Register Visual Face using a photo with BioStar 2 v2.9.1 or Above
• How to Register Mobile Access via BioStar 2 API
• Configuring APB(Disable Device) via BioStar 2 API
• Configuring APB(Reboot Device) via BioStar 2 API

View all 43

BioStar 2 API (previous API) 19

• [BioStar 2 API] Cross Domain Issue
• [BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
• [BioStar 2 API Server] System Requirements
• [BioStar 2 API] LOGIN REQUIRED error - Session is expired
• [BioStar 2 API] Login fail with /login API (NOT_FOUND error)

View all 19

BioStar 2 TA API 21

• [BioStar 2 TA API] How to use and start BioStar 2 TA API
• [BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Modify Time Codes

View all 21

SDK 64

• [BioStar 2 SDK] How to show message on the device?
• [BioStar 2 SDK] System.DllNotFoundException compile error
• [BioStar 2 SDK] What is 'Job Code' and how to use it?
• [BioStar 1 & 2 SDK] SDK V2 does not return Card number & Custom ID for Wiegand card reading
• [BioStar 1 SDK] BioStar 1.92 SDK?

View all 64

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 1] Video Integration Options
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2] How Visitor Management Works?
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator

View all 7

Settings 7

• [BioStar 2] How to Configure SMTP and Test the Recipient Address
• [BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
• [BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
• [BioStar 2] How to Print User Card Into BioStar 2 User Menu (1)
• [BioStar 2] How to Print User Card Into BioStar 2 User Menu (2)

View all 7

Suprema Integration with Genetec Security Center 4

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first

Suprema Integration with 3rd party SW 2

• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
• Suprema Integration with Paxton Net2

Suprema CLUe 2

• [CLUe] Pre-installation Network Checklist
• [Suprema CLUe] Home Screen Image Size (BioStation 3)

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 28

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

View all 28