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Frequently Asked Questions
New Features
42
[BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
View all 42
Announcements
82
BioStar 2 Device SDK 2.9.8 (V2.9.8.0) Release
Suprema New Firmware Releases (Sep 16, 2024 - Oct 15, 2024)
Suprema New Firmware Releases (Aug 16, 2024 - Sep 15, 2024)
Suprema New Firmware Releases (Jul 16, 2024 - Aug 15, 2024)
Suprema G-SDK V1.7.0 Release & Notice
View all 82
Database & Integration
45
[BioStar 2] MariaDB Database Backup and Restore Instructions
G-SDK Introduction
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
View all 45
Known Issues
151
[Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
[Known Issue] Checkbox Selection Problems After Using Search Box
[Known Issue] System Backup Fails if Using MSSQL as a Database with a Hyphen in the Database Name
[Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite
How To Use Mobile Access without Apple Pay Popup
View all 151
General
55
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[General] About Suprema Fingerprint Device FAR and FRR
[BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
View all 55
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[Both BioStar] Daisy Chain and RS485 Connection
[BioStar 1] Connection Modes (Direct / Server)
[BioStar 2] Server and Device Port Usage
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Checking Device IP and MAC Address Manually
View all 19
Device
145
[Device] XPass D2 Firmware Upgrading Guide (v1.7.0 or Above)
[BioStar 2] New Product Introduction - FaceStation F2
[BioStar 2] New Product Introduction - BioEntry W3
[BioStar 2] New Product Introduction - BioStation 3
[BioStar 2] Visual Face Devices' Master and Slave Configuration
View all 145
Server
115
[BioStar 2] Updated Feature - Data Export/Import
BioStar2 Offline License Issuance Method
[BioStar 2] Server License Specification
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] Service Error (Configuration file corruption)
View all 115
User
30
[BioStar 2] How to Use and Prepare for Visual Face Migration
[BioStar 2] How to Enable and Use Multi-Factor Authentication for Login
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] How to Enroll Visual Face Credential
View all 30
Card
34
[BioStar 2] Maximum Number of Templates in a Smart Card
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
View all 34
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
View all 20
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] Wiegand Configuration FAQ
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
View all 13
BioStar 2 API (Current API)
50
[BioStar 2 API] How To Use BioStar 2 New Local API
[BioStar 2 API] How To Login
[BioStar 2 API] How To View A List Of Users
[BioStar 2 API] How To Create A User
[BioStar 2 API] How To Create A User With Access Group
View all 50
BioStar 2 API (previous API)
18
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] How to use mobile app & card in local network
[BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
[BioStar 2 API] Useful Parameters Introduction of BioStar 2 API
View all 18
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How To Retrieve REPORT In Json Format
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Modify Time Codes
View all 21
SDK
73
[BioStar 2 Device SDK] 3rd Party OSDP Reader Sample Configuration with CS-40
[BioStar 2 SDK] Secure Credential Card structure
[BioStar 2 Device SDK] RS-485 Master / Slave Sample Configuration with CoreStation
[Suprema G-SDK] Guide for Firmware Upgrade Failure
[BioStar 2 Device SDK] How to Update Access Group for a User
View all 73
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
View all 7
Settings
13
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
[BioStar 2] Guide to the Feature for Not Saving Visual Face Image
[BioStar 2] Support Wireless Door Lock via OSDP Integration
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
View all 13
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
View all 6
Suprema CLUe
4
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
26
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect] Timeout Connecting to the server from the remote client PC
View all 26