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Frequently Asked Questions
New Features
41
[BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
View all 41
Announcements
77
Suprema New Firmware Releases (Jun 16, 2024 - Jul 15, 2024)
Suprema New Firmware Releases (May 16, 2024 - Jun 15, 2024)
Suprema New Firmware Releases (Apr 16, 2024 - May 15, 2024)
Suprema New Firmware Releases (Mar 16, 2024 - Apr 15, 2024)
Suprema New Firmware Releases (Feb 16, 2024 - Mar 15, 2024)
View all 77
Database & Integration
45
[BioStar 2] MariaDB Database Backup and Restore Instructions
G-SDK Introduction
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
View all 45
Known Issues
148
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly
[BioStar 2] Unable to search event log on the first day of every month
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
View all 148
General
55
[General] About Suprema Fingerprint Device FAR and FRR
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
View all 55
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Server and Device Port Usage
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Daisy Chain and RS485 Connection
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 2] Transferred Data Size (Log size, Bandwidth)
View all 19
Device
137
[BioStar 2] Changing the Device Language (Translation)
[BioStar 2] Intelligent Slave Support
[BioStar 2] Display Authentication Results from 3rd Party Controller on Device Screen
[BioStar 2] Mask or Hide User ID/Name on Device Screen When Authentication Succeeds​
[BioStar 2] Ignore Repetitive Authentication Signals from 3rd Party Controller via Wiegand
View all 137
Server
114
[BioStar 2] BioStar 2 Software System and Server Requirements (Specifications) / Supported Operating System
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] APB zone based on the door status(Door sensor)
[BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue
[BioStar 2] How to Apply a Private Certificate for HTTPS
View all 114
User
28
[BioStar 2] How to Enroll Visual Face Credential
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] Simplified Visual Face Mobile Enrollment Process
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar2] Adding and Managing User Groups
View all 28
Card
34
[BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] Supports Setting the Byte Order for Smart Cards
View all 34
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
View all 20
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] Wiegand Configuration FAQ
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
View all 13
BioStar 2 API (Current API)
52
[BioStar 2 API] How to use and start BioStar 2 New Local API
[BioStar 2 API] BioStar 2 New Local API Quick Start Guide(1) - Login
BioStar 2 New Local API Quick Start Guide(2) - Search Users
BioStar 2 New Local API Quick Start Guide(3) - Create Users
BioStar 2 New Local API Quick Start Guide(4) - Create Users with Access Group
View all 52
BioStar 2 API (previous API)
18
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] How to use mobile app & card in local network
[BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
[BioStar 2 API] Useful Parameters Introduction of BioStar 2 API
View all 18
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] Search for Punch Logs
[BioStar 2 TA API] Add Modified Punch Logs
[BioStar 2 TA API] Reference I - Punch Type Codes
[BioStar 2 TA API] Improved the API creating modified punch logs to have custom device names
View all 21
SDK
72
[Suprema G-SDK] Guide for Firmware Upgrade Failure
[BioStar 2 Device SDK] How to Update Access Group for a User
[BioStar 2 Device SDK] How to Manage Access Group
[BioStar 2 Device SDK] Wiegand Reader Sample Configuration with CoreStation
[BioStar 2 SDK] Is face server matching possible?
View all 72
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
View all 7
Settings
12
[BioStar 2] Improved Trigger & Action Menu
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Introduction of New Feature "Timed Anti Passback"
[BioStar 2] Added Quick Action Feature
[BioStar 2] Support Wireless Door Lock via OSDP Integration
View all 12
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
View all 6
Suprema CLUe
4
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
26
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect] Timeout Connecting to the server from the remote client PC
View all 26