Technical Support | Suprema

New Features 44

• [BioStar 2] BioStar 2.9.9 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.8 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.5 New Features and Configuration Guide

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Announcements 93

• BioStar 2 Device SDK 2.9.9 (V2.9.9.0) Release
• Suprema G-SDK V1.8.0 Release & Notice
• Suprema New Firmware Releases (May 16, 2025 - Jun 15, 2025)
• Suprema New Firmware Releases (Apr 16, 2025 - May 15, 2025)
• Suprema New Firmware Releases (Mar 16, 2025 - Apr 15, 2025)

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Database & Integration 44

• [BioStar 2] How To Check Your Maria DB Version
• [BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] MariaDB Database Backup and Restore Instructions
• G-SDK Introduction

View all 44

Known Issues 153

• [Known Issue] FaceStation 2 and FaceLite Firmware Upgrade Guide
• [Known Issue] Issue occurred in "Saved Report" when using the report function at BioStar2 v2.9.8
• [Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
• [Known Issue] Self-Signed Certificate Files Overwritten After BioStar 2 Upgrade
• [Known Issue] FaceStation F2: Incorrect Masking or Hiding Issue with Auth Result Display Option

View all 153

General 55

• [BioStar 2] OSDP Protocol Support
• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [General] About Suprema Fingerprint Device FAR and FRR
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Daisy Chain and RS485 Connection
• [BioStar 1] Connection Modes (Direct / Server)
• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [Both BioStar] Checking Device IP and MAC Address Manually

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Device 150

• [BioStation 3] How To Setup BioStation 3 Intercom with Linphone
• [ENCR-10] Supported device list by Suprema enclosure ENCR-10
• [BioStar 2] Supported Product and Version List of Custom Smart Card
• [BioStar 2] New Product Introduction - Door Interface (DI-24)
• [BioStar 2] New Product Introduction - CoreStation 20

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Server 115

• [BioStar 2] BioStar 2 System Specification
• [BioStar 2] How to Upgrade BioStar 2 Server
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [Biostar 2] The Configuration For the Connection of When Using the “Secure Communication With Device” Function
• [BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue (enroll failed no certificate)

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User 31

• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
• [BioStar 2] Advance Search Print and Select All compatibility
• [BioStar 2] How to Use and Prepare for Visual Face Migration
• [BioStar 2] How to Enable and Use Multi-Factor Authentication for Login

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Card 34

• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
• [BioStar 2] Improved Smart Card Layout Settings

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T&A 21

• [BioStar 2] Troubleshooting: Cannot Access the "Time Attendance" Server via Hostname Since v2.9.10
• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches

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Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2
• [BioStar 2] Wiegand Configuration FAQ
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand

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BioStar 2 API (Current API) 54

• [BioStar 2 API] How To Use BioStar 2 New Local API
• [BioStar 2 API] How To Login
• [BioStar 2 API] How To View A List Of Users
• [BioStar 2 API] How To Create A User
• [BioStar 2 API] How To Create A User With Access Group

View all 54

BioStar 2 API (previous API) 17

• [BioStar 2 API] Cross Domain Issue
• [BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
• [BioStar 2 API Server] System Requirements
• [BioStar 2 API] LOGIN REQUIRED error - Session is expired
• [BioStar 2 API] Login fail with /login API (NOT_FOUND error)

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BioStar 2 TA API 23

• [BioStar 2 TA API] Introduction to BioStar 2 TA API
• [BioStar 2 TA API] How To Retrieve REPORT In Json Format
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes

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SDK 81

• [BioStar 2 Device SDK] Understanding Device Timeout Behavior
• [BioStar 2 Device SDK] How to Synchronize Time Between Server and Device
• [BioStar 2 SDK] Is face server matching possible?
• [Biostar 2 Device SDK] How to configure Private Message
• [BioStar 2 Device SDK] Retrieving Complete Firmware Information Using the SDK

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Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 2] Video setting initialization
• [BioStar 1] Video Integration Options

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

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Settings 15

• [BioStar 2] Supports for Microsoft ODBC Driver 17 for SQL Server (from BioStar 2 v2.9.10)
• [BioStar 2] Overview of "All Devices (Including User Update from Device)" – An Automatic User Synchronization Option
• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Introduction of New Feature "Timed Anti Passback"
• [BioStar 2] Print User Card Into BioStar 2 User Menu - Overview

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Integrations 2

• Suprema Integration with Paxton Net2
• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues

Suprema CLUe 4

• [CLUe API] Quick Start Guide - Add/Update/Delete User and Retrieving Authentication Logs
• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe] How to Connect to CLUe Server (LAN or WiFi)
• [CLUe] Pre-installation Network Checklist

Airfob Portal (Suprema Mobile Access) 23

• Getting Started with Suprema Mobile Access & Airfob Portal
• Airfob Portal - Signing Up for Airfob Portal
• Airfob Portal - Creating a Site in Airfob Portal
• Airfob Portal - Choosing a Site Type in Airfob Portal (Regular and Dynamic)
• Airfob Portal - Signing into Airfob Portal

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