Technical Support | Suprema

New Features 29

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

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Announcements 34

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [Suprema Webinar] BioStar 2 New Local API Introduction

See all 34 articles

Database & Integration 43

• [BioStar 2] Troubleshooting BioStar 2 MSSQL Installation Issues
• [BioStar2] Alternate BioStar 2 Backup Tool
• [BioStar 2] Automatic backup Maria DB
• Biostar 1 to Biostar 2 migration using wiegand 26 bit
• [BioStar 2] BioStar 2 Database Table Information (DB Link)

See all 43 articles

Known Issues 130

• [Known Issue] Cannot Access Time Card Page From the Second Access Attempt
• [Known Issue] Cannot access BioStar 2 after installing BioStar 2 at first (v2.7.12 or higher version)
• Can’t open Biostar 2 after Java update
• [Known Issue] Event Based Output Issue with 2nd Generation Device in BioStar 1.92
• [Known Issue] Wiegand Format Setting Issue of V2 devices via BioStar 1.92

See all 130 articles

General 42

• [BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)
• FaceStation F2 Guide for Installation and Enrollment
• Guideline for Face Recognition
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [BioStar 2] Personal Information and Communication Security / Encryption / TLS

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

See all 19 articles

Device 110

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Upgrading the Firmware of Secure IO 2
• [Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device

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Server 107

• [BioStar 2] Reinstalling BioStar 2 Server of Old PC to New PC (Click Only - If You Installed BioStar 2 DB to Another PC)
• [BioStar 1] How to Upgrade BioStar 1 Server
• [BioStar 2] Supports Occupancy Limit Zone
• [BioStar 1] Limitations with 2nd Generation Devices in BioStar 1.93
• [BioStar 1] Unstable 2nd generation Device Connection in BioStar 1.93

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User 15

• [BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
• [BioStar 2] How To Use Third party QR in BioStar 2
• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Allowed Additional Symbols (-, _) in the User's Email Account Field

See all 15 articles

Card 24

• [BioStar 2] Deleting Blacklisted Access on Cards
• [SUPREMA MOBILE ACCESS] How To Report Issues When You Use Airfob Pass
• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] Do Suprema Devices Support Elite Key / SEOS Cards?
• [BioStar 2] Deleting Unassigned Cards

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T&A 19

• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
• [BioStar 2] Improved the Custom Level for T&A Management

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Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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BioStar 2 New Local API 18

• [BioStar 2 API] How to use and start BioStar 2 New Local API
• [BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
• BioStar 2 New Local API Quick Start Guide(1) - Login
• BioStar 2 New Local API Quick Start Guide(2) - Search Users
• BioStar 2 New Local API Quick Start Guide(3) - Create Users

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API & SDK 70

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

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Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

BioConnect 28

• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

See all 28 articles