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Solution home
Frequently Asked Questions
New Features
36
[BioStar 2] BioStar 2.9.0 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.17 New Features and Configuration Guide
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] BioStar 2.8.16 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.15 New Features and Configuration Guide
View all 36
Announcements
50
[Suprema Connect] BioStar 2 New Features (v2.9.0)
Suprema New Firmware Releases (Dec 16, 2022 - Jan 15, 2023)
Suprema New Firmware Releases (Nov 16 - Dec 15, 2022)
Suprema New Firmware Releases (Oct 16 - Nov 15, 2022)
Suprema New Firmware Releases (Sep 16 - Oct 15, 2022)
View all 50
Database & Integration
45
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Alternate BioStar 2 Backup Tool
Biostar 1 to Biostar 2 migration using wiegand 26 bit
View all 45
Known Issues
146
[Known Issue] Session timeout not being applied to BioStar 2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
[Known Issue] BioStar Active Directory Synchronization changes user login ID when Use for BioStar 2 Login is inactive
[Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
[Known Issue] BioMini Enrolment Not Applying
View all 146
General
49
How to complete certificate for customized Https Domain of BioStar 2
How to reset/delete/edit BioStar 2 cloud domain
How to Install Local SIP Server (FreePBX Asterisk) in VirtualBox
[Video Tutorial] How to Install BioStar 2 with MSSQL
[Video Tutorial] How to Install BioStar 2 with Maria DB
View all 49
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
View all 19
Device
127
[BioStar 2] Camera QR - Support BioStar 2 QR and 3rd Party QR via Device Camera
[Video Tutorial] Changing the Device Text Message (English)
[Video Tutorial] Changing the Device Language (Custom)
[BioStation 3] How To Use RTSP of BioStation 3 with VMS
[BioStation 3] How To Setup BioStation 3 Intercom with Linphone or Linhome
View all 127
Server
114
[BioStar 2] Support to Log in to Biostar 2 with Active Directory Account
[BioStar 2] Supports Dynamic Site Configuration
[BioStar 2] Zone in the Admin Item Settings of the custom level
[BioStar 2] Enhancement in Suprema Mobile Credential Usage in 2.7.14
[BioStar 2] How To Active BioStar 2 license
View all 114
User
25
[BioStar 2] How to Use Suprema Mobile Access
[BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
[BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?
[Video Tutorial] How to Create Custom User Fields
[BioStar 2] Supports visual face import : Enroll Visual face when the file name of the image matches the user ID
View all 25
Card
30
[BioStar 2] Matching card formats to AMAG
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] How to Change Smart Card Key to Default
[BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
View all 30
T&A
19
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
[BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
View all 19
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
View all 13
BioStar 2 API (New Local API)
35
[BioStar 2 API] How to use and start BioStar 2 New Local API
[BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
BioStar 2 New Local API Quick Start Guide(1) - Login
BioStar 2 New Local API Quick Start Guide(2) - Search Users
BioStar 2 New Local API Quick Start Guide(3) - Create Users
View all 35
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Modify Time Codes
View all 21
SDK & API (previous API)
89
[BioStar 2 SDK] SDK and API starter's guide
[BioStar 2 API] Limitation of BioStar 2 API Server
[BioStar 2 SDK] SDK development compiler & Supported environment
[BioStar 1 SDK] Programming Language Support
[BioStar 2 SDK] I can't connect the device to SDK
View all 89
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2] How Visitor Management Works?
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
View all 7
Suprema Integration with Genetec Security Center
4
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with 3rd party SW
1
Suprema Integration with Paxton Net2
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
View all 28
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
Setting
1
[BioStar 2] How to Configure SMTP and Test the Recipient Address