Technical Support

Upcoming Webinars 4

• Upcoming Webinars in August 2020
• Upcoming Webinars in July 2020
• Upcoming Webinars in June 2020
• Upcoming Webinars in May 2020

BioStar 2 Software 7

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

See all 7 articles

BioStar 2 Products 2

• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 4

• Possible Integration Options - BioStar 2 API, SDK, and G-SDK
• Best Practices: BioStar 2 Device SDK, G-SDK and BioStar 2 API
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
• Suprema G-SDK v1.1 New Features

Suprema Integration with 3rd Party 2

• BioStar 2 Integration for Milestone XProtect
• Suprema Integration with Paxton Net 2

Announcements 15

• Regarding Announcements
• [Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
• [Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
• [Announcement] Omnis and Novus Release
• [BioStar 2] CoreStation Setup Manager Release

See all 15 articles

New Features 23

• [BioStar 2] BioStar 2.5 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.6.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.7.1 New Features and Configuration Guide

See all 23 articles

Known Issues 109

• [Known Issue] Device froze up after FW downgrade
• [Known Issue] Migration tool bug on 2.7.8
• [Known Issue] Upgraded BioStar 2.7.2 Time and Attendance bug
• [Known Issue] Some APIs return error code BS_SDK_ERROR_TIMEOUT(-601) with SDK 2.6.3.5
• [Known Issue] BS2_ReleaseContext() randomly crashes or hangs

See all 109 articles

General 40

• [General] iClass card structure
• [BioStar 2] Activating Custom Level Button (Example)
• [BioStar 2] Daylight Savings Time / Summer Time Issue
• [General] About FAR and FRR rates
• [Both BioStar] Server Failover / Cluster / Replication / Redundancy

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

See all 19 articles

Device 103

• [BioStar 1] FaceStation Kernel Upgrade
• [BioStar 2] How to Upgrade Device Firmware
• [BioStar 2] Supported Card and Card Formats based on Model Type
• [BioStar 2] Como usar a câmera térmica suprema - FaceStation 2 com detecção de temperatura
• [BioStar 2] Upgrading the Firmware of Secure IO 2

See all 103 articles

Server 100

• [BioStar 2] APB zone based on the door status(Door sensor)
• [BioStar 2] Zone in the Admin Item Settings of the custom level
• [BioStar 2] Improved the Scheduled Unlock Zone Function to Support Elevator
• [BioStar 2] Cómo reemplazar los archivos existentes de BioStar 2.8.2 por utilizar la cámara térmica FaceStation 2
• [BioStar 2] Cómo utilizar BioStar 2.8.2.90 Beta con TCM10-FS2

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User 11

• [BioStar 1] Role of Admin User
• [BioStar 1] User and Access Group Transfer (Automatic, Manual)
• [BioStar 2] Long-Term Idle Users Feature
• [BioStar 1] Automatic User Transfer
• [BioStar 2] 800 Error / Error 209 on User Enrollment

See all 11 articles

Card 22

• [Both BioStar] Card Support Based on Device Model Type
• [BioStar 2] Deleting Unassigned Cards
• [Both BioStar] Card Read Range of Devices
• [BioStar 2] Deleting Blacklisted CSN Cards
• [BioStar 1] Issuing Smart Card / Template on Card

See all 22 articles

T&A 17

• [BioStar 1] Basic T&A FAQ and Configuration
• [BioStar 1] Ignore Break Time Calculation in T&A (First Check-In / Last Check-Out configuration)
• [BioStar 1] Troubleshooting T&A Reports with Wrong Results
• [BioStar 1] Troubleshooting T&A Report Absence Issue
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)

See all 17 articles

Wiegand 12

• [BioStar 2] Wiegand reader output when using AoC(Access on Card), sample configuration using Suprema devices as wiegand input & output
• [BioStar 2] Wiegand Reader Sample Configuration
• [BioStar 2] Troubleshooting Wiegand output issues
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2

See all 12 articles

Database & Integration 39

• [BioStar 1] How to update an existing MS SQL database using DBSetup
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• [BioStar 1] Database Table and DB Link Instructions
• [BioStar 2] MariaDB Access and Account Configuration

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API & SDK 64

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device on SDK

See all 64 articles

Video 4

• [BioStar 1] Video Integration Options
• [BioStar 2] How to Configure Video menu
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

BioConnect 23

• How to Upgrade a BioConnect 4.X System - Expired User Quick Look
• How to Upgrade a BioConnect 3.6 System - Expired User Quick Look
• Notice of Discontinuance : BioConnect Enterprise Support for Generation 1 Devices
• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] Server System Requirement

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

Visitor 7

• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Set Up Self-Registration Page

See all 7 articles