Technical Support | Suprema

BioStar 2 Software 12

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

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BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 7

• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential

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Suprema Integration with 3rd Party 3

• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 12

• Upcoming Webinars in May 2022
• Upcoming Webinars in February 2022
• Upcoming Webinars in November 2021
• Upcoming Webinars in June 2021
• Upcoming Webinars in May 2021

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New Features 35

• [BioStar 2] BioStar 2.8.17 New Features and Configuration Guide
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] BioStar 2.8.16 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.15 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.14 New Features and Configuration Guide

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Announcements 44

• Suprema Face Certificate: FaceStation F2
• Suprema New Firmware Releases (July 1 - Aug 15, 2022)
• BioStar 2 Software is not impacted by Java Spring Framework including a Remote Code Execution (RCE) vulnerability called Spring4Shell or SpringShell.
• [Suprema Connect] Introduction To Suprema G-SDK and How To Run Example
• BioStar 2 Device SDK 2.8.2(V2.8.2.9) Release

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Database & Integration 45

• [BioStar 2] Database Backup and Restore Instructions (Maria DB)
• [BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
• [BioStar2] Alternate BioStar 2 Backup Tool
• Biostar 1 to Biostar 2 migration using wiegand 26 bit

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Known Issues 142

• [Known Issue] BioMini Enrolment Not Applying
• [Known Issue] Cannot Scan Fingerprint Using BioMini Suddenly
• [Known Issue] Wiegand Format Setting Issue of 2nd generation devices via BioStar 1.92
• [Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
• [Known Issue] “Permission Denied (20)” Error When Logging in after Upgrading BioStar 2

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General 44

• [BioStar 2] Personal Information and Communication Security / Encryption / TLS
• [BioStar 2] Maximum Number That Can Be Created in Biostar 2 - User Group, Device Group, Door Group
• [BioStar 2] How to configure a scheduled unlock/ lock zone.
• How To Properly Clean And Disinfect Suprema Products
• [BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)

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Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

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Device 119

• [Notice] Devices with the New iClass Chip Cannot Downgrade to a Lower Version
• Support Live Finger Detection (LFD) Using Software-Based
• [BioStar 2] Supported Device and Firmware of Separated the Log Related to Door Unlock
• [BioStar 2] Supported Device and Firmware of Relay Deactivation Option for Exit Button Input
• [Biostar 2] How to configure RS 485 Master / slave device.

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Server 110

• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [BioStar 2] Support to Log in to Biostar 2 with Active Directory Account
• [BioStar 2] How to set up a self-signed certificate for the use of device security communication
• [BioStar 2] Enhanced Personal Data Encryption and Data Encryption
• [BioStar 1] How To Move BioStar 1 From One PC To Other PC

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User 21

• How to enroll users
• How to export and import users
• [BioStar 2] Added Hide Face Credential Preview Image Option
• [BioStar 2] Added Error_Description Column to User List File (User_Import_Error) That Failed CSV Import
• [BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?

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Card 29

• [BioStar 2] How to Change Smart Card Key to Default
• [BioStar 2] Added the Use QR as Card Option
• [BioStar 2] Supports Setting the Byte Order for Smart Cards
• [BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
• Understanding Card Data Formats (HID)

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T&A 19

• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report

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Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

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BioStar 2 API (New Local API) 35

• [BioStar 2 API] How to use and start BioStar 2 New Local API
• [BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
• BioStar 2 New Local API Quick Start Guide(1) - Login
• BioStar 2 New Local API Quick Start Guide(2) - Search Users
• BioStar 2 New Local API Quick Start Guide(3) - Create Users

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BioStar 2 TA API 21

• [BioStar 2 TA API] How to use and start BioStar 2 TA API
• [BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Modify Time Codes

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SDK & API (previous API) 89

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

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Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 1] Video Integration Options
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2] How Visitor Management Works?
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator

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Suprema Integration with Genetec Security Center 4

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first

Suprema Integration with 3rd party SW 1

• Suprema Integration with Paxton Net2

BioConnect 28

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

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SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK