Technical Support | Suprema

BioStar 2 Software 14

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

View all 14

BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CoreStation] All about CoreStation
• CoreStation 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 7

• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features
• Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential

View all 7

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

Upcoming Webinars 13

• Upcoming Webinars in January 2023
• Upcoming Webinars in May 2022
• Upcoming Webinars in February 2022
• Upcoming Webinars in November 2021
• Upcoming Webinars in June 2021

View all 13

New Features 38

• [BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.1 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.0 New Features and Configuration Guide
• [BioStar 2] BioStar 2.8.17 New Features and Configuration Guide
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period

View all 38

Announcements 54

• Suprema New Firmware Releases (Feb 16, 2023 - Mar 15, 2023)
• BioStar 2 Device SDK 2.9.1 (V2.9.1.0) Release
• Suprema G-SDK V1.5.0 Release & Notice
• Suprema New Firmware Releases (Jan 16, 2023 - Feb 15, 2023)
• [Suprema Connect] BioStar 2 New Features (v2.9.0)

View all 54

Database & Integration 45

• [BioStar 2] BioStar 1 to BioStar 2 Database Migration
• G-SDK Introduction
• [BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
• [BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
• [BioStar 2] Database Backup and Restore Instructions (Maria DB)

View all 45

Known Issues 146

• [Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
• [Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
• [Known Issue] Session timeout not being applied to BioStar 2
• [Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
• [Known Issue] BioStar Active Directory Synchronization changes user login ID when Use for BioStar 2 Login is inactive

View all 146

General 49

• [General] About FAR and FRR rates
• [BioStar 2] Personal Information and Communication Security / Encryption / TLS
• [Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
• How to complete certificate for customized Https Domain of BioStar 2
• How to reset/delete/edit BioStar 2 cloud domain

View all 49

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
• [BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Checking Device IP and MAC Address Manually
• [BioStar 1] Connection Modes (Direct / Server)

View all 19

Device 129

• [Hotfix] Entry 2.x Firmware June 2022
• [BioStar 2] Support 3rd Party OSDP Reader Connection - CoreStation
• [BioStar 2] Camera QR - Support BioStar 2 QR and 3rd Party QR via Device Camera
• [Video Tutorial] Changing the Device Text Message (English)
• [Video Tutorial] Changing the Device Language (Custom)

View all 129

Server 114

• [BioStar 2] Support to Log in to Biostar 2 with Active Directory Account
• [BioStar 2] Supports Dynamic Site Configuration
• [BioStar 2] Zone in the Admin Item Settings of the custom level
• [BioStar 2] Enhancement in Suprema Mobile Credential Usage in 2.7.14
• [BioStar 2] How To Active BioStar 2 license

View all 114

User 25

• [BioStar 2] How to Use Suprema Mobile Access
• [BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
• [BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?
• [Video Tutorial] How to Create Custom User Fields
• [BioStar 2] Supports visual face import : Enroll Visual face when the file name of the image matches the user ID

View all 25

Card 30

• [BioStar 2] Matching card formats to AMAG
• [BioStar 2] Supports Setting the Byte Order for Smart Cards
• [BioStar 2] Added the Use QR as Card Option
• [BioStar 2] How to Change Smart Card Key to Default
• [BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0

View all 30

T&A 19

• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
• [BioStar 2] Support the Custom User Field in the T&A Report
• [BioStar 2] Supports the Sorting for Entire Data in the T&A Report
• [BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report

View all 19

Wiegand 13

• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand
• [BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
• [BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out

View all 13

BioStar 2 API (New Local API) 35

• [BioStar 2 API] How to use and start BioStar 2 New Local API
• [BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
• BioStar 2 New Local API Quick Start Guide(1) - Login
• BioStar 2 New Local API Quick Start Guide(2) - Search Users
• BioStar 2 New Local API Quick Start Guide(3) - Create Users

View all 35

BioStar 2 TA API 21

• [BioStar 2 TA API] How to use and start BioStar 2 TA API
• [BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Modify Time Codes

View all 21

SDK & API (previous API) 89

• [BioStar 2 SDK] SDK and API starter's guide
• [BioStar 2 API] Limitation of BioStar 2 API Server
• [BioStar 2 SDK] SDK development compiler & Supported environment
• [BioStar 1 SDK] Programming Language Support
• [BioStar 2 SDK] I can't connect the device to SDK

View all 89

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 1] Video Integration Options
• [BioStar 2] Video setting initialization
• [BioStar 2] Troubleshooting Video Issues

Visitor 7

• [BioStar 2] How Visitor Management Works?
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Configure Self-Registration Page of Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator

View all 7

Suprema Integration with Genetec Security Center 4

• [Suprema Integration with Genetec Security Center] Overview
• [Suprema Integration with Genetec Security Center] Installation
• [Suprema Integration with Genetec Security Center] Getting Started
• [Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first

Suprema Integration with 3rd party SW 2

• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
• Suprema Integration with Paxton Net2

BioConnect 28

• [BioConnect] Suprema Device and ACM Software Integration Support
• [BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
• [BioConnect] How to Restore back-up BioConnect DB
• [BioConnect] BioConnect Software Manual
• [BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)

View all 28

SVP Android SDK 1

• [SVP Android SDK]Possible Integration Options with SVP Android SDK

Setting 2

• [BioStar 2] How to Configure SMTP and Test the Recipient Address
• [BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2