Technical Support | Suprema

New Features 44

• [BioStar 2] BioStar 2.9.10 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.8 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
• [BioStar 2] BioStar 2.9.5 New Features and Configuration Guide

View all 44

Announcements 94

• Suprema New Firmware Releases (Jun 16, 2025 - Jul 15, 2025)
• BioStar 2 Device SDK 2.9.9 (V2.9.9.0) Release
• Suprema G-SDK V1.8.0 Release & Notice
• Suprema New Firmware Releases (May 16, 2025 - Jun 15, 2025)
• Suprema New Firmware Releases (Apr 16, 2025 - May 15, 2025)

View all 94

Database & Integration 44

• [BioStar 2] How To Check Your Maria DB Version
• [BioStar 2] Supports Windows Authentication for MS SQL Database Server Connections
• [BioStar 2] BioStar 2 Database Table Information (DB Link)
• [BioStar 2] MariaDB Database Backup and Restore Instructions
• G-SDK Introduction

View all 44

Known Issues 153

• [Known Issue] FaceStation 2 and FaceLite Firmware Upgrade Guide
• [Known Issue] Issue occurred in "Saved Report" when using the report function at BioStar2 v2.9.8
• [Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
• [Known Issue] Self-Signed Certificate Files Overwritten After BioStar 2 Upgrade
• [Known Issue] FaceStation F2: Incorrect Masking or Hiding Issue with Auth Result Display Option

View all 153

General 55

• [BioStar 2] OSDP Protocol Support
• [BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
• [General] About Suprema Fingerprint Device FAR and FRR
• [BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
• [Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)

View all 55

Getting Started 2

• [Both BioStar] Note and Links for New Users
• [Both BioStar] Follow our Announcements (Forums) for Updates

Connection 19

• [BioStar 2] Server and Device Port Usage
• [Both BioStar] Daisy Chain and RS485 Connection
• [BioStar 1] Connection Modes (Direct / Server)
• [BioStar 2] Device Is Disconnected Frequently And Randomly
• [Both BioStar] Checking Device IP and MAC Address Manually

View all 19

Device 152

• [BioStar 2] Supported Device and Firmware of Intelligent Slave
• [BioStar 2] Intelligent Slave Support
• [BioStar 2] Understanding Wiegand Output Options After Authentication on Suprema Devices
• [BioStar 2] How to Enable Wiegand Card Reading on Both RS-485 Master and Slave Devices
• [BioStar 2] New Product Introduction - Door Interface (DI-24)

View all 152

Server 115

• [BioStar 2] BioStar 2 System Specification
• [BioStar 2] How to Upgrade BioStar 2 Server
• [BioStar 2] How to Apply a Private Certificate for HTTPS
• [Biostar 2] The Configuration For the Connection of When Using the “Secure Communication With Device” Function
• [BioStar 2] Changing the Server IP Register / Resolving HTTPS Not Secure Issue (enroll failed no certificate)

View all 115

User 31

• [BioStar 2] How to Enroll Visual Face Credential
• [BioStar 2] Supports Batch Registration of Visual Face Using CSV Import
• [BioStar 2] Advance Search Print and Select All compatibility
• [BioStar 2] How to Use and Prepare for Visual Face Migration
• [BioStar 2] How to Enable and Use Multi-Factor Authentication for Login

View all 31

Card 34

• [BioStar 2] Maximum Number of Templates in a Smart Card
• [BioStar 2] How to Setup Custom Smart Card Layout
• [BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
• [BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
• [BioStar 2] Improved Smart Card Layout Settings

View all 34

T&A 21

• [BioStar 2] Troubleshooting: Cannot Access the "Time Attendance" Server via Hostname Since v2.9.10
• [BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
• [BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
• [BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
• [BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches

View all 21

Report 1

• [BioStar 2] Generate Access Control (AC) Report

Wiegand 13

• [BioStar 2] Wiegand Legacy Mode for RFID readers in BioStar 2
• [BioStar 2] Wiegand Configuration FAQ
• [BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
• [Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
• [BioStar 2] Sending Out User ID Through Wiegand

View all 13

BioStar 2 API (Current API) 54

• [BioStar 2 API] How To Use BioStar 2 New Local API
• [BioStar 2 API] How To Login
• [BioStar 2 API] How To View A List Of Users
• [BioStar 2 API] How To Create A User
• [BioStar 2 API] How To Create A User With Access Group

View all 54

BioStar 2 API (previous API) 17

• [BioStar 2 API] Cross Domain Issue
• [BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
• [BioStar 2 API Server] System Requirements
• [BioStar 2 API] LOGIN REQUIRED error - Session is expired
• [BioStar 2 API] Login fail with /login API (NOT_FOUND error)

View all 17

BioStar 2 TA API 23

• [BioStar 2 TA API] Introduction to BioStar 2 TA API
• [BioStar 2 TA API] How To Retrieve REPORT In Json Format
• [BioStar 2 TA API] Search Time Codes
• [BioStar 2 TA API] Create Time Codes
• [BioStar 2 TA API] Modify Time Codes

View all 23

SDK 81

• [BioStar 2 Device SDK] Understanding Device Timeout Behavior
• [BioStar 2 Device SDK] How to Synchronize Time Between Server and Device
• [BioStar 2 SDK] Is face server matching possible?
• [Biostar 2 Device SDK] How to configure Private Message
• [BioStar 2 Device SDK] Retrieving Complete Firmware Information Using the SDK

View all 81

Video 4

• [BioStar 2] How to Configure Video menu
• [BioStar 2] Troubleshooting Video Issues
• [BioStar 2] Video setting initialization
• [BioStar 1] Video Integration Options

Visitor 7

• [BioStar 2]How To Search Registered Visitor Fingerprint
• [BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
• [BioStar 2] How To Configure Visitor Management
• [BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
• [BioStar 2] How Visitor Management Works?

View all 7

Settings 16

• [BioStar 2] Support for logging in to BioStar 2 using Microsoft Entra ID (Azure Active Directory) Integration
• [BioStar 2] Supports for Microsoft ODBC Driver 17 for SQL Server (from BioStar 2 v2.9.10)
• [BioStar 2] Overview of "All Devices (Including User Update from Device)" – An Automatic User Synchronization Option
• [BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
• [BioStar 2] Introduction of New Feature "Timed Anti Passback"

View all 16

Integrations 2

• Suprema Integration with Paxton Net2
• [Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues

Suprema CLUe 4

• [CLUe] Pre-installation Network Checklist
• [CLUe API] Quick Start Guide - Add/Update/Delete User and Retrieving Authentication Logs
• [CLUe] Home Screen Image Size (BioStation 3)
• [CLUe] How to Connect to CLUe Server (LAN or WiFi)

Airfob Portal (Suprema Mobile Access) 23

• Getting Started with Suprema Mobile Access & Airfob Portal
• Airfob Portal - Signing Up for Airfob Portal
• Airfob Portal - Creating a Site in Airfob Portal
• Airfob Portal - Choosing a Site Type in Airfob Portal (Regular and Dynamic)
• Airfob Portal - Signing into Airfob Portal

View all 23

BioStar 2 Software 22

• [BioStar 2] What it is and How to set it up
• [BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
• [BioStar 2] BioStar 2 TA Beginner (Crash Course)
• [BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
• [BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access

View all 22

BioStar 2 Products 3

• Using OSDP with Suprema Product
• [CS-40] All about CS-40
• CS-40 4 Door Access Control Kit

Suprema Mobile Access 1

• Overview of Suprema Mobile Access's Features

Integration Options 8

• [BioStar 2 API] Step-by-Step Guide to Adding a Visual Face Credential to a User via BioStar 2 API
• [Suprema G-SDK] Introduction and Demonstration
• Introduction to the New BioStar 2 Local API
• Suprema G-SDK v1.2 New Features
• Suprema G-SDK v1.1 New Features

View all 8

Suprema Integration with 3rd Party 2

• How to use Suprema Integration with Paxton Net 2
• BioStar 2 Integration for Milestone XProtect

BioStar Air Overview 3

• What is BioStar Air and Why should I Use it?
• BioStar Air - Access Control Hardware Compatibility
• FAQ for Airfob Space Customers Transitioning to BioStar Air

Using Mobile Credentials 6

• Suprema Pass App – Opening Doors with Mobile Credentials
• Suprema Pass App – Overview
• Suprema Pass App – Advanced Features
• Suprema Pass App – Sensitivity Settings
• Troubleshooting - My Mobile Card Isn't Working

View all 6

Site Management 31

• Getting Started with BioStar Air Portal: Site Setup Guide
• BioStar Air Login - Using the Site Selector
• User Management - Managing Users in BioStar Air
• User Management - Adding Individual Users in BioStar Air
• User Management - Adding Users in Bulk

View all 31

Partners and Integrations 4

• Partners - Intro to the BioStar Air Partner Portal
• Partners - BioStar Air Partner Portal Detailed Use
• Partners - Federated Sites
• Integration Quickstart - Getting Started with API Integrations

Video Management 2

• BioStar Air - IP Camera Support and Configuration
• Troubleshooting - Checking if a Camera Supports Recorded Video Playback

Hardware 1

• E200 QR Scanner: Wiring and Configuration

Announcement 0

Install file and Manual 0

Sales & Marketing Meterials 0

Troubleshooting 3

• [Genetec] Suprema Plugin_Prerequisites
• [Genetec] Guidelines for Using Suprema Devices with Mercury Controllers Over OSDP or Wiegand
• [Genetec] Input Settings and Behavior in Suprema–Genetec Integration

CLUe Portal Device Settings 2

• How to change to CLUe FW
• CLUe Device Web Hook Settings