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Knowledge base
Suprema Webinars
BioStar 2 Software
16
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
View all 16
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
View all 7
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
View all 13
Frequently Asked Questions
New Features
38
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.2 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.1 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.0 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.17 New Features and Configuration Guide
View all 38
Announcements
64
BioStar 2 Device SDK 2.9.4 (V2.9.4.0) Release
Suprema G-SDK V1.6.0 Release & Notice
Suprema New Firmware Releases (Aug 16, 2023 - Sep 15, 2023)
Suprema New Firmware Releases (Jul 16, 2023 - Aug 15, 2023)
Suprema New Firmware Releases (Jun 16, 2023 - Jul 15, 2023)
View all 64
Database & Integration
45
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
View all 45
Known Issues
146
[Known Issue] Can't Connect the Specific Site ID Registered in Airfob Portal in"Mobile Access" of BioStar 2
[Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
[Known Issue] Session timeout not being applied to BioStar 2
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
View all 146
General
53
Guideline for Face Authentication
[BioStar2] Adding and Managing Door Groups
[BioStar 2] Custom T&A Event Codes
[BioStar 2] OSDP Protocol Support
[BioStar2] Naming Guide
View all 53
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
View all 19
Device
133
[Device Manager] How to Use Custom Smart Card Layout
[BioStar 2] Supported Product and Version List of Custom Smart Card
[BioStar2] Adding and Managing Device Groups
[BioStation 3] How to Apply Thai Font
[BioStar 2] Improved face detection setting
View all 133
Server
114
[BioStar 2] System Requirements / Supported Operating System
[BioStar 2] Server License Specification
[BioStar 2] How to Upgrade BioStar 2 Server
[BioStar 2] How to Apply a Private Certificate for HTTPS
[BioStar 2] Cómo usar Suprema Mobile Access
View all 114
User
26
[BioStar2] Adding and Managing User Groups
[BioStar 2] Supports Visual Face Import: Enroll Visual Face When the File Name of the Image Matches the User ID
[BioStar 2] How to Use Suprema Mobile Access
[BioStar 2] How to export and import users
[BioStar 2] How To Issue BioStar 2 QR in BioStar 2 SW
View all 26
Card
30
[BioStar 2] Matching card formats to AMAG
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] How to Change Smart Card Key to Default
[BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
View all 30
T&A
20
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
View all 20
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
View all 13
BioStar 2 API (Current API)
43
[BioStar 2 API] How to Add/Delete Users in Access Group
[BioStar 2 API] How To Register Visual Face using a photo with BioStar 2 v2.9.1 or Above
How to Register Mobile Access via BioStar 2 API
Configuring APB(Disable Device) via BioStar 2 API
Configuring APB(Reboot Device) via BioStar 2 API
View all 43
BioStar 2 API (previous API)
19
[BioStar 2 API] Cross Domain Issue
[BioStar 2 API] What differences between BioStar 2 API version 1(V1 API) and BioStar 2 API version 2(V2 API)?
[BioStar 2 API Server] System Requirements
[BioStar 2 API] LOGIN REQUIRED error - Session is expired
[BioStar 2 API] Login fail with /login API (NOT_FOUND error)
View all 19
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Modify Time Codes
View all 21
SDK
64
[BioStar 2 SDK] How to show message on the device?
[BioStar 2 SDK] System.DllNotFoundException compile error
[BioStar 2 SDK] What is 'Job Code' and how to use it?
[BioStar 1 & 2 SDK] SDK V2 does not return Card number & Custom ID for Wiegand card reading
[BioStar 1 SDK] BioStar 1.92 SDK?
View all 64
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2] How Visitor Management Works?
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
View all 7
Settings
7
[BioStar 2] How to Configure SMTP and Test the Recipient Address
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
[BioStar 2] How to Print User Card Into BioStar 2 User Menu (1)
[BioStar 2] How to Print User Card Into BioStar 2 User Menu (2)
View all 7
Suprema Integration with Genetec Security Center
4
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with 3rd party SW
2
[Suprema Integration with Nedap AEOS] Troubleshooting - Certificate Issues
Suprema Integration with Paxton Net2
Suprema CLUe
2
[CLUe] Pre-installation Network Checklist
[Suprema CLUe] Home Screen Image Size (BioStation 3)
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
View all 28