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Knowledge base
Suprema Webinars
BioStar 2 Software
12
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
View all 12
BioStar 2 Products
3
Using OSDP with Suprema Product
[CoreStation] All about CoreStation
CoreStation 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
View all 7
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
12
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
Upcoming Webinars in May 2021
View all 12
Frequently Asked Questions
New Features
33
[BioStar 2] BioStar 2.8.16 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.15 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.14 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.13 New Features and Configuration Guide
[BioStar 2] BioStar 2.8.12 New Features and Configuration Guide
View all 33
Announcements
41
[Suprema Connect] Introduction To Suprema G-SDK and How To Run Example
BioStar 2 Device SDK 2.8.2(V2.8.2.9) Release
[Hotfix] Entry 2.x Firmware April 2022
[Suprema Connect] BioStar 2 New Features & New APIs (v2.8.12~v2.8.14)
[BioStar 2 Device] Firmware Release List - January, 2022
View all 41
Database & Integration
45
[BioStar2] Upgrading from BioStar 1 to BioStar 2 step by step instructions
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
[BioStar 2] Database Backup and Restore Instructions (Maria DB)
[BioStar2] Alternate BioStar 2 Backup Tool
Biostar 1 to Biostar 2 migration using wiegand 26 bit
View all 45
Known Issues
140
[Known Issue] Cannot Connect BioMini / BioMini Plus
[Known Issue] Cannot Enroll Visitor's Fingerprint via BioMini/BioMini Plus/BioMini Plus 2
[Known Issue] “Permission Denied (20)” Error When Logging in after Upgrading BioStar 2
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
[Known Issue] Device Shows "Migration in progress" Message After Upgrading Firmware
View all 140
General
43
How to configure a scheduled unlock/ lock zone.
[BioStar 2] Personal Information and Communication Security / Encryption / TLS
How To Properly Clean And Disinfect Suprema Products
[BioStar 1] V1 Firmware Download Link (BioEntry Plus, BioEntry W, Xpass, BioLite Net)
[BioStar 2] OSDP Protocol Support
View all 43
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[BioStar 2] Troubleshooting Cloud Connection Issue (Tunnel Not Found Error)
[BioStar 1] Troubleshooting Device Connection Issue in VPN / WAN Environments
[BioStar 2] Server and Device Port Usage
[Both BioStar] Checking Device IP and MAC Address Manually
[BioStar 1] Connection Modes (Direct / Server)
View all 19
Device
115
How to configure RS 485 Master / slave device.
[BioStar 2] Allows Connecting X-Station 2 as a Slave Device of CoreStation
[BioStar 2] How to add devices
Using OSDP with Smart Card
[BioStar 2] New Product Launch: IM-120 (Multiple Input Extension Module)
View all 115
Server
111
[BioStar 2] How to set up a self-signed certificate for the use of device security communication
[BioStar 2] Support to Log in to Biostar 2 with Active Directory Account
[BioStar 2] Enhanced Personal Data Encryption and Data Encryption
[BioStar 1] How To Move BioStar 1 From One PC To Other PC
[BioStar 1] Upgrading to BioStar 1.93 without MS SQL 2012
View all 111
User
21
How to enroll users
How to export and import users
[BioStar 2] Added Hide Face Credential Preview Image Option
[BioStar 2] Added Error_Description Column to User List File (User_Import_Error) That Failed CSV Import
[BioStar 2]Which special characters are not supported and How many characters are supported when you create the user group name?
View all 21
Card
28
[BioStar 2] Added the Use QR as Card Option
[BioStar 2] Supports Setting the Byte Order for Smart Cards
[BioStar 2] Fixed Constraint That Wiegand Card ID Cannot Start with 0
Understanding Card Data Formats (HID)
[BioStar 2] Deleting Blacklisted CSN Cards
View all 28
T&A
19
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
[BioStar 2] Supports the Sorting for Entire Data in the T&A Report
[BioStar 2] 'First in & Last out' or 'All In/Out Punches' Options in the Individual Report
View all 19
Wiegand
13
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
[BioStar 2] How BioStar 2 truncates CSN and sends out to the Wiegand out
View all 13
BioStar 2 API (New Local API)
35
[BioStar 2 API] How to use and start BioStar 2 New Local API
[BioStar 2 API] The difference BioStar 2 Local API Server and BioStar 2 New Local API
BioStar 2 New Local API Quick Start Guide(1) - Login
BioStar 2 New Local API Quick Start Guide(2) - Search Users
BioStar 2 New Local API Quick Start Guide(3) - Create Users
View all 35
BioStar 2 TA API
11
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How to retrieve REPORT in json format via BioStar 2 TA API
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Modify Time Codes
View all 11
SDK & API (previous API)
83
[BioStar 2 SDK] SDK and API starter's guide
[BioStar 2 API] Limitation of BioStar 2 API Server
[BioStar 2 SDK] SDK development compiler & Supported environment
[BioStar 1 SDK] Programming Language Support
[BioStar 2 SDK] I can't connect the device to SDK
View all 83
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2] How Visitor Management Works?
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Configure Self-Registration Page of Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
View all 7
Suprema Integration with Genetec Security Center
4
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with 3rd party SW
1
Suprema Integration with Paxton Net2
BioConnect
28
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect][Hotfix] Fingerprint matching failures for some BioConnect Enterprise (BCE) customers, starting on January 1, 2021 (local time)
View all 28
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK