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Knowledge base
Suprema Webinars
BioStar 2 Software
21
[BioStar 2] What it is and How to set it up
[BioStar 2] BioStar 2 AC Beginner (Crash Course) - 2.5 hours
[BioStar 2] BioStar 2 TA Beginner (Crash Course)
[BioStar 2] 4 Things of BioStar 2 Advanced Access Control Feature
[BioStar 2] Overview of BioStar 2’s Latest Release and How To Use Suprema Mobile Access
View all 21
BioStar 2 Products
3
Using OSDP with Suprema Product
[CS-40] All about CS-40
CS-40 4 Door Access Control Kit
Suprema Mobile Access
1
Overview of Suprema Mobile Access's Features
Integration Options
7
[Suprema G-SDK] Introduction and Demonstration
Introduction to the New BioStar 2 Local API
Suprema G-SDK v1.2 New Features
Suprema G-SDK v1.1 New Features
Customization Case Studies: Ticket Printing for Canteen System, QR Code Detection for User Credential
View all 7
Suprema Integration with 3rd Party
2
How to use Suprema Integration with Paxton Net 2
BioStar 2 Integration for Milestone XProtect
Upcoming Webinars
13
Upcoming Webinars in January 2023
Upcoming Webinars in May 2022
Upcoming Webinars in February 2022
Upcoming Webinars in November 2021
Upcoming Webinars in June 2021
View all 13
Frequently Asked Questions
New Features
42
[BioStar 2] BioStar 2.9.7 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.6 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.5 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.4 New Features and Configuration Guide
[BioStar 2] BioStar 2.9.3 New Features and Configuration Guide
View all 42
Announcements
80
Suprema New Firmware Releases (Aug 16, 2024 - Sep 15, 2024)
Suprema New Firmware Releases (Jul 16, 2024 - Aug 15, 2024)
Suprema G-SDK V1.7.0 Release & Notice
Suprema New Firmware Releases (Jun 16, 2024 - Jul 15, 2024)
Suprema New Firmware Releases (May 16, 2024 - Jun 15, 2024)
View all 80
Database & Integration
45
[BioStar 2] MariaDB Database Backup and Restore Instructions
G-SDK Introduction
[BioStar 2] BioStar 2 Database Table Information (DB Link)
[BioStar 2] BioStar 1 to BioStar 2 Database Migration
[BioStar 2] Migration - "Database Connection Failed" to BioStar 1 Database
View all 45
Known Issues
149
[Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
[Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite
How To Use Mobile Access without Apple Pay Popup
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly
View all 149
General
55
[General] About Suprema Fingerprint Device FAR and FRR
[BioStar 2] Understanding the Flexibility of the New Dashboard of BioStar 2
[BioStar 2] How to calculate face recognition FAR(False Acceptance Rate)
[Both BioStar] How to calculate fingerprint recognition FAR(False Acceptance Rate)
[Both BioStar] USB Reader / Biomini / DE-620 / Biomini Plus 2
View all 55
Getting Started
2
[Both BioStar] Note and Links for New Users
[Both BioStar] Follow our Announcements (Forums) for Updates
Connection
19
[Both BioStar] Daisy Chain and RS485 Connection
[BioStar 1] Connection Modes (Direct / Server)
[BioStar 2] Server and Device Port Usage
[BioStar 2] Device Is Disconnected Frequently And Randomly
[Both BioStar] Checking Device IP and MAC Address Manually
View all 19
Device
144
[Both BioStar] 1st Generation Device / Entry Level Device / 2nd Generation Device / On-Device AI Device
[BioStar 2] Notice for Usage of Combined Environment 1st Generation Entry Level Devices and 2nd Generation or On-Device AI Devices
[BioStar 2] New Product Introduction - BioEntry W3
[BioStar 2] How to Upgrade BioEntry W3 Firmware via USB
[BioStar 2] New Product Launch: IM-120 (Multiple Input Extension Module)
View all 144
Server
114
[BioStar 2] Server License Specification
[BioStar 2] Can't access BioStar 2 Login Page
[BioStar 2] Service Error (Configuration file corruption)
[BioStar 2] Updated Feature - Data Export/Import
[BioStar 2] Supports Visual Face Migration
View all 114
User
30
[BioStar 2] Introduction of New Feature "Template on Mobile (ToM)"
[BioStar 2] How to Use and Prepare for Visual Face Migration
[BioStar 2] How to Enable and Use Multi-Factor Authentication for Login
[BioStar 2] Introduction of Improved USER Menu
[BioStar 2] How to Enroll Visual Face Credential
View all 30
Card
34
[BioStar 2] Maximum Number of Templates in a Smart Card
[BioStar 2] How to Setup Custom Smart Card Layout
[BioStar 2] How To Read The Encoded FeliCa Standard Card Through Custom Smart Card Layout
[BioStar 2] Issuing Smart Card / Access On Card & Secure Credential Card
[BioStar 2] Improved Smart Card Layout Settings
View all 34
T&A
20
[BioStar 2] Troubleshooting for T&A report issue of BioStar v2.4.1
[BioStar 2] Supports Deleting Time & Attendance Punch Logs after a Certain Period
[BioStar 2] Resetting Device Synchronization and Initializing T&A Register (Force Synchronization)
[BioStar 2] Moved the options of Individual report for showing In/Out only or All Punches
[BioStar 2] Support the Custom User Field in the T&A Report
View all 20
Report
1
[BioStar 2] Generate Access Control (AC) Report
Wiegand
13
[BioStar 2] Wiegand Configuration FAQ
[BioStar 2] How to configure Suprema device and send Wiegand output from Suprema device to 3rd party ACU
[Suprema Mobile Access] Send Wiegand from XPass D2 to a third-party panel using Mobile Access
[BioStar 2] Sending Out User ID Through Wiegand
[BioStar 2] Multiple Wiegand Format / Wiegand Input Configuration / Finding Card Format
View all 13
BioStar 2 API (Current API)
50
[BioStar 2 API] How To Use BioStar 2 New Local API
[BioStar 2 API] How To Login
[BioStar 2 API] How To View A List Of Users
[BioStar 2 API] How To Create A User
[BioStar 2 API] How To Create A User With Access Group
View all 50
BioStar 2 API (previous API)
18
[BioStar 2 API] Compatible Chart of BioStar 2 and BioStar 2 Local API Server
[BioStar 2 API] How to use and start BioStar 2 Local API Server
[BioStar 2 API] How to use mobile app & card in local network
[BioStar 2 API] Can I use set-token instead of cookies(bs-cloud-session-id)?
[BioStar 2 API] Useful Parameters Introduction of BioStar 2 API
View all 18
BioStar 2 TA API
21
[BioStar 2 TA API] How to use and start BioStar 2 TA API
[BioStar 2 TA API] How To Retrieve REPORT In Json Format
[BioStar 2 TA API] Search Time Codes
[BioStar 2 TA API] Create Time Codes
[BioStar 2 TA API] Modify Time Codes
View all 21
SDK
72
[BioStar 2 SDK] Secure Credential Card structure
[BioStar 2 Device SDK] RS-485 Master / Slave Sample Configuration with CoreStation
[Suprema G-SDK] Guide for Firmware Upgrade Failure
[BioStar 2 Device SDK] How to Update Access Group for a User
[BioStar 2 Device SDK] How to Manage Access Group
View all 72
Video
4
[BioStar 2] How to Configure Video menu
[BioStar 1] Video Integration Options
[BioStar 2] Video setting initialization
[BioStar 2] Troubleshooting Video Issues
Visitor
7
[BioStar 2]How To Search Registered Visitor Fingerprint
[BioStar 2] How To Manage Visitor of BioStar2 SW by Operator
[BioStar 2] How To Configure Visitor Management
[BioStar 2] How To Register Visitor Information by Self-Registration Page (For Visitors)
[BioStar 2] How Visitor Management Works?
View all 7
Settings
13
[BioStar 2] Introduction of New Feature "Enroll Profile Photo & Visual Face Using a Webcam"
[BioStar 2] Print User Card Into BioStar 2 User Menu - Overview
[BioStar 2] Guide to the Feature for Not Saving Visual Face Image
[BioStar 2] Support Wireless Door Lock via OSDP Integration
[BioStar 2] Activating Licenses for Use of Specific Features on Devices via BioStar 2
View all 13
Integrations
6
[Suprema Integration with Genetec Security Center] Overview
[Suprema Integration with Genetec Security Center] Installation
[Suprema Integration with Genetec Security Center] Getting Started
[Troubleshooting][Suprema Integration with Genetec Security Center] Unable to login after you install Suprema Integration with Genetec Security Center at first
Suprema Integration with Paxton Net2
View all 6
Suprema CLUe
4
[CLUe] Home Screen Image Size (BioStation 3)
[CLUe API] Quick Start Guide - Adding User and Retrieving Authentication Logs
[CLUe] How to Connect to CLUe Server (LAN or WiFi)
[CLUe] Pre-installation Network Checklist
SVP Android SDK
1
[SVP Android SDK]Possible Integration Options with SVP Android SDK
BioConnect
26
[BioConnect] Suprema Device and ACM Software Integration Support
[BioConnect] A Notice of Discontinuance for BioConnect Enterprise Versions Older than 4.7 & Gen 1 Devices as of June 2021
[BioConnect] How to Restore back-up BioConnect DB
[BioConnect] BioConnect Software Manual
[BioConnect] Timeout Connecting to the server from the remote client PC
View all 26
Suprema Certified Integration
Announcement
0
Install file and Manual
0
Sales & Marketing Meterials
0
Troubleshooting
0