Technical Support | Suprema

When you construct BioStar 2 with 1^st generation entry-level devices and 2^nd generation devices together, you can meet a sync error issue and cannot operate the system correctly.

As you know, 1^st generation entry-level devices and 2^nd generation devices have different capacities in the number of users, access group, access level, floor level, and other features.

<1st generation entry-level devices>

	BioLite Net	BioEntry W	BioEntry Plus	Xpass	Xpass S2
Device Image
Max Access Group	128	128	128	128	128
Max Access Level	128	128	128	128	128
Max Access Level per Access Group	128	128	128	128	128
Max Door per Access Level	128	128	128	128	128
Max Door per Device	32	32	32	32	32
Max Access Group per User	16	16	16	16	16
Max Floor Group	128	128	128	128	128
Max Floor Level	Not Supported	Not Supported	Not Supported	128	128
Max User (1:1)	5,000	5,000	5,000	40,000	50,000
Max User (1:N)	5,000	5,000	5,000	40,000	50,000

http://kb.supremainc.com/knowledge/doku.php?id=en:tc_device_comparison

Note: BioEntry Plus, BioLiteNet, and BioEntry W does not support floor level

<2nd generation devices>

	BioEntry W2	BioStation L2	BioStation A2	BioStation 2	FaceStation 2	BioEntry P2	CoreStation
Device Image
Max Access Group	2,048	2,048	2,048	2,048	2,048	2,048	2,048
Max Access Level	2,048	2,048	2,048	2,048	2,048	2,048	2,048
Max Access Level per Access Group	128	128	128	128	128	128	128
Max Door per Access Level	128	128	128	128	128	128	128
Max Door per Device	32	32	32	32	32	32	132
Max Access Group per User	16	16	16	16	16	16	16
Max Floor Group	2,048	2,048	2,048	2,048	2,048	2,048	2,048
Max Floor Level	2,048	2,048	2,048	2,048	2,048	2,048	2,048
Max User (1:1)	500,000	500,000	500,000	500,000	30,000	10,000	500,000
Max User (1:N)	100,000	100,000	100,000	20,000	3,000 ( ~ v1.3.1) * 4,000 (v1.4.0 ~)	10,000	100,000

	BioLite N2	FaceLite	XPass 2	FaceStation F2	X Station 2	BioStation 3
Device Image
Max Access Group	2,048	2,048	2,048	2,048	2,048	2,048
Max Access Level	2,048	2,048	2,048	2,048	2,048	2,048
Max Access Level per Access Group	128	128	128	128	128	128
Max Door per Access Level	128	128	128	128	128	128
Max Door per Device	32	32	32	32	32	32
Max Access Group per User	16	16	16	16	16	16
Max Floor Group	2,048	2,048	2,048	2,048	2,048	2,048
Max Floor Level	2,048	2,048	2,048	2,048	2,048	2,048
Max User (1:1)	10,000	30,000	200,000	100,000	500,000	100,000
Max User (1:N)	10,000	3,000 * 4,000 (v1.2.0 ~)	200,000	Face: 50,000 Fingerprint: 100,000	Fingerprint: 100,000	50,000

Note: From BioStar 2 v2.7.3, max access group, max access level, max floor group, and max floor level support up to 2048.

If you enroll and create more than the maximum number of entry-level devices’ capacity, BioStar 2 cannot get in sync with entry-level devices because the current setting exceeds the ability of the device.

In this case, you have two options to resolve the issue.

Option 1. Reduce current usage of users, access group, access level, and floor level as your entry-level devices’ limitations.

Option 2. Replace all your current 1^st generation entry-level devices with 2^nd generation devices to keep your maximum usage.

To get to know your device type, refer to the article:

[Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device