When you construct BioStar 2 with 1st generation entry-level devices and 2nd generation devices together, you can meet a sync error issue and cannot operate the system correctly.
As you know, 1st generation entry-level devices and 2nd generation devices have different capacities in the number of users, access group, access level, floor level, and other features.
<1st generation entry-level devices>
BioLite Net | BioEntry W | BioEntry Plus | Xpass | Xpass S2 | |
Device Image | ![]() | ![]() | ![]() | ![]() | ![]() |
Max Access Group | 128 | 128 | 128 | 128 | 128 |
Max Access Level | 128 | 128 | 128 | 128 | 128 |
Max Access Level per Access Group | 128 | 128 | 128 | 128 | 128 |
Max Door per Access Level | 128 | 128 | 128 | 128 | 128 |
Max Door per Device | 32 | 32 | 32 | 32 | 32 |
Max Access Group per User | 16 | 16 | 16 | 16 | 16 |
Max Floor Group | 128 | 128 | 128 | 128 | 128 |
Max Floor Level | Not Supported | Not Supported | Not Supported | 128 | 128 |
Max User (1:1) | 5,000 | 5,000 | 5,000 | 40,000 | 50,000 |
Max User (1:N) | 5,000 | 5,000 | 5,000 | 40,000 | 50,000 |
http://kb.supremainc.com/knowledge/doku.php?id=en:tc_device_comparison
Note: BioEntry Plus, BioLiteNet, and BioEntry W does not support floor level
<2nd generation devices>
BioEntry W2 | BioStation L2 | BioStation A2 | BioStation 2 | FaceStation 2 | BioEntry P2 | CoreStation | |
Device Image | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
Max Access Group | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Access Level | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Access Level per Access Group | 128 | 128 | 128 | 128 | 128 | 128 | 128 |
Max Door per Access Level | 128 | 128 | 128 | 128 | 128 | 128 | 128 |
Max Door per Device | 32 | 32 | 32 | 32 | 32 | 32 | 132 |
Max Access Group per User | 16 | 16 | 16 | 16 | 16 | 16 | 16 |
Max Floor Group | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Floor Level | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max User (1:1) | 500,000 | 500,000 | 500,000 | 500,000 | 30,000 | 10,000 | 500,000 |
Max User (1:N) | 100,000 | 100,000 | 100,000 | 20,000 | 3,000 ( ~ v1.3.1) * 4,000 (v1.4.0 ~) | 10,000 | 100,000 |
BioLite N2 | FaceLite | XPass 2 | FaceStation F2 | X Station 2 | BioStation 3 | |
Device Image | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
Max Access Group | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Access Level | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Access Level per Access Group | 128 | 128 | 128 | 128 | 128 | 128 |
Max Door per Access Level | 128 | 128 | 128 | 128 | 128 | 128 |
Max Door per Device | 32 | 32 | 32 | 32 | 32 | 32 |
Max Access Group per User | 16 | 16 | 16 | 16 | 16 | 16 |
Max Floor Group | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max Floor Level | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 | 2,048 |
Max User (1:1) | 10,000 | 30,000 | 200,000 | 100,000 | 500,000 | 100,000 |
Max User (1:N) | 10,000 | 3,000 * 4,000 (v1.2.0 ~) | 200,000 | Face: 50,000 Fingerprint: 100,000 | Fingerprint: 100,000 | 50,000 |
Note: From BioStar 2 v2.7.3, max access group, max access level, max floor group, and max floor level support up to 2048.
If you enroll and create more than the maximum number of entry-level devices’ capacity, BioStar 2 cannot get in sync with entry-level devices because the current setting exceeds the ability of the device.
In this case, you have two options to resolve the issue.
Option 1. Reduce current usage of users, access group, access level, and floor level as your entry-level devices’ limitations.
Option 2. Replace all your current 1st generation entry-level devices with 2nd generation devices to keep your maximum usage.
To get to know your device type, refer to the article:
[Both BioStar] 1st Generation Device / 2nd Generation Device / Entry Level Device