Product name: Suprema Integration with Genetec Security Center
Affect version: 1.01.35 or lower version
There is the issue[Unable to login] after you install Suprema Integration with Genetec Security Center at first.
Relevant situation:
You may have the below popup as soon as entering the admin ID/PW.
Popup:
Information: On the first run or when restarting the Integration Server, getting information from Genetec Security Center can take up to 3 minutes. Logging in is not possible in the middle of this process.
Screenshot:
* Please note that this popup is a common popup for other cases.
Cause:
The relevant services are stopped while the GSC information is synchronized to Integration.
Temporary Solution:
Please stop GSC and Suprema Integration system and then, replace server.exe in C:\Program Files\Suprema integration with Genetec Security Center to the below patch file.
Plan:
The next coming version would solve the issue.