Technical Support | Suprema

Feature Overview

Starting from BioStar Air version 2.6, two distinct user types have been introduced to improve user management:

• Regular Users - Long-term users with permanent mobile credentials.
• Temporary Users - Guests who receive temporary web-based credentials.

Note: Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Regular User Card Types

Regular users can be issued the following credentials:

Mobile Card

• A unique Card ID is automatically assigned but can be manually set.
• If using Airfob Tag or Airfob Patch, the mobile card number can be used as a card serial number to integrate with an existing access control system.
• For compatibility with previous systems, the mobile card ID can match the RF card number from an older site.

QR Code

• Regular users can access a QR code within their mobile card.
• The QR code is accessible by pressing a button on the mobile card interface.

RF Card

• An RF card number is automatically generated but can be manually assigned.
• For existing RF cards with a CSN (Card Serial Number), the CSN can be entered manually.

Temporary User Card Types

Temporary users do not receive mobile cards. Instead, they are issued web-based credentials that do not require an app download. The available options are:

Web QR Code

• Delivered via email or text message.
• Accessible through a web browser.
• Uses a dynamic QR code that updates every five minutes for enhanced security.

Link Pass

• Allows door access by clicking a button in a web browser.
• Delivered via email or text message.

Managing Access Levels

Regardless of whether a user is regular or temporary, access levels must be set to control where their credentials grant access.

Important: For temporary users, carefully assign limited access levels to ensure they do not receive credentials with unrestricted access.