Technical Support | Suprema

BioStar Air Overview 8

• What is BioStar Air and Why should I Use it?
• Welcome to BioStar Air: What Airfob Space Admins Need to Know
• Getting Started with BioStar Air Portal: Site Setup Guide
• FAQ for Airfob Space Customers Transitioning to BioStar Air
• BioStar Air Login - Using the Site Selector

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Using Mobile Credentials 6

• Suprema Pass App – Opening Doors with Mobile Credentials
• Suprema Pass App – Overview
• Suprema Pass App – Advanced Features
• Suprema Pass App – Sensitivity Settings
• Troubleshooting - My Mobile Card Isn't Working

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Users 9

• User Management - Managing Users in BioStar Air
• User Management - Adding Individual Users in BioStar Air
• User Management - Adding Users in Bulk
• User Management - User Card and CredentialTypes in BioStar Air
• User Management - Managing User Groups in BioStar Air

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Devices, Doors, and Elevators 12

• Device Management - Managing Registered Devices in BioStar Air
• Device Management - Configuring Time & Attendance (T&A) in BioStar Air
• Device Management - How to Upgrade Firmware in BioStar Air
• Device Management - Configuring the Airfob Patch and Tag
• Door Management - Managing Registered Doors in BioStar Air

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Video Management 2

• BioStar Air - IP Camera Support and Configuration
• Troubleshooting - Checking if a Camera Supports Recorded Video Playback

Monitoring and Reports 4

• Monitoring: Event Logs and Audit Logs in BioStar Air
• Monitoring: Door Status in BioStar Air
• Reports - Configuring User and Log Reports in BioStar Air
• Reports - T&A Report

Site Settings and Advanced Features 8

• Access Management - Managing Door Access in BioStar Air
• Advanced Features - Managing Roll Call & Fire Muster
• Settings - Managing Administrators in BioStar Air
• Settings – Site Settings
• Settings - Daylight Saving Time (DST) Configuration

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Partners and Integrations 4

• Partners - Intro to the BioStar Air Partner Portal
• Partners - BioStar Air Partner Portal Detailed Use
• Partners - Federated Sites
• Integration Quickstart - Getting Started with API Integrations