Device Management in BioStar Air
Updated for BioStar Air v2.10
Overview
The BioStar Air portal and mobile app let administrators manage, update, and configure compatible Suprema readers.
Some functions — such as remote access, biometric authentication, QR code access, and firmware updates — require an active internet connection.
⚠️ Important: Starting with BioStar Air 2.10 (and the BioStation 3), many new device configuration features were added. Not all devices support every feature, so menu options may vary depending on your hardware.
Registering & Deleting Devices
Registering and deleting must be done from the BioStar Air smartphone app (iOS or Android) — not from the web portal. Doing this on the web can cause operational errors.
? Note: Customers who began using BioStar Air before May 2025 may still be on the Airfob Space app, now rebranded as Suprema Pass. Both apps are fully compatible and identical in function. There’s no need to switch — mobile credentials work seamlessly across both.
Device Connection Status
In the Device List, the status icon tells you the device’s connectivity:
- ? Green Dot — Online via Ethernet
- ? Red Dot — Offline
- ? Orange Dot — Firmware update in progress
- ⚪ No Dot — Device without a network connection (e.g., Airfob Patch)
- ⚠️ Caution Icon — Biometric device needs to sync with the server
Green Dot devices can be controlled remotely, accept QR authentication, and be updated.
Viewing Device Info
Columns in the Device List include:
- Product Type – Auto-detected from Suprema’s database
- Device Nickname – Custom label for easy recognition
- Device ID – Unique identifier for that device
- Device Group – Which group(s) it belongs to
- Battery Status – Only for battery-powered devices
- Firmware Version – Current firmware build
- Time Zone – Set individually per device
Bulk Device Actions
From the Device List toolbar, you can:
- ? Refresh – Update the device list & status
- ?️ Delete – Remove devices (always do in the app)
- ⬆️ Update Firmware – Select version and apply in bulk
- ? Manage Device Groups – Assign devices to groups
- ? Byte Order – Switch between MSB / LSB
- ? Sync with Server – Sync biometric templates from device to server
- ? Load Device Settings – Import settings from devices originally set up in standalone mode
Editing an Individual Device
- Select the device
- Edit fields like Nickname, Time Zone, or DST
- Click Save
Configuring Device Features
Device Details
Shows basic info: model, serial number, and firmware version.
Actions:
- Firmware update
- Reboot device
- Factory reset
Settings:
- Nickname – How it appears in lists/logs
- Time Zone & DST – Keeps logs consistent when site and device clocks differ
- Hands‑Free Mode – Extends BLE range
- QR Reader – Tells the device an RS‑485 QR reader is connected (disables SIO2)
- Beep Setting – Controls the success chime (not on all devices)
Card Settings
⚠️ Note: On XP2 and XS2, card settings appear under Details and support is limited. A firmware update later in 2025 will improve this.
NFC / RF Card
- Toggle card authentication on/off
- Supported types: MIFARE, DESFire, Felica, EM4100 (BioStation 3 & BioEntry W3; more devices by end of 2025), iCLASS, SEOS, HID Prox (device‑dependent)
- Byte Order – MSB or LSB
- Data Reading Method– CSN (default) or Wiegand format
- BioStar Air includes 5 built‑in formats; add more under Settings → Card Format
Proprietary Cards
- Enable for iCLASS SE/SEOS and HID Prox (device‑dependent)
Network
Default: DHCP.
Manual configuration allows:
- Static IP
- Gateway
- DNS
- Subnet mask
WLAN settings may appear, but they are not enabled at this time.
Authentication
Appears only on devices with PIN, Face, or Fingerprint support.
- Authentication Mode – Single or multi‑factor (Face, RFID, ID, PIN)
- Display User Name / ID – Full, Initial, Hidden (screen devices only)
- Authorization Timeout – Time before returning to default screen (biometric devices only)
Face Authentication
Biometric devices only.
- Fake detection: Normal → Most Secure
- Duplicate enrollment check (on‑device only)
- Motion sensitivity (wake threshold)
- Head pose angle (degrees off‑center allowed)
- Wide search (allow partially visible faces)
- Detection distance (cm)
- Enrollment time (how long enrollment mode stays active)
Mask Detection
- Level – Strict → Most Strict
- If Fails – Deny or allow with logging
- Sequence – After Access / Before Access / Without Access
“Before” vs “After” mainly matters when using non‑face credentials.
Time & Attendance (T&A)
When enabled, T&A events are recorded in Event Logs and used in the Hours on Site report.
- Disabled – No T&A
- User Selects – On‑screen T&A keys (screen devices only)
- By Schedule – Codes vary by time of day
- Last Choice – Defaults to last used code
- Fixed – Always uses one code
- Mobile – Code selected in Suprema Pass app when presenting mobile credential
Display & Sound
Full menu only on biometric station devices. On other devices, basic options (like Beep Settings) may be found elsewhere.
Display
- Screensaver – Moving clock
- Backlight – Always on or dim after inactivity
- Language
- Home Screen Logo/Notice– Up to 10 images or a text notice
- Important: After clicking + Update and saving, the images/notice will no longer appear in the edit screen — but will still display on the device.
Sound
- Voice Instruction – Speaks “Access Granted” instead of beeps (select devices only)
- Device Volume
- Intercom Speaker/Mic Volume – BioStation 3 only
Wiegand Output
For integration with external systems (e.g., alarm panels).
- Output Mode: Normal / Bypass
- Fail codes
- Output info
- Pulse settings
- Mobile consecutive tag (requires Suprema Pass v2.9.0+)
- Consecutive tag limit
Intercom (BioStation 3)
- SIP transport
- SIP address / port / registration duration
- Username / password / auth ID
- Outbound proxy
- Extensions
- Video resolution
- DTMF door opening
Secure Tamper
Deletes all users, logs, and encryption keys if triggered.
RTSP Streaming (BioStation 3)
- Address
- Port
- Credentials
- Resolution
Bluetooth Sensitivity
RSSI adjustment determines how close you must be for automatic door unlock.
- Decrease – Avoid unintended activations
- Increase – Improve detection where interference is high
Managing Devices in the BioStar Air App
- Open the app
- All Menu → Devices
- Filter by group as needed
- Long‑press to select multiple devices for batch actions
Register a New Device
- Log in as an administrator
- Make sure the device is online
- Tap +
- Select and Register
- (Optional) Create a door
- OK to confirm
Remove a Device
- Select device
- Long‑press to mark for deletion
- ⋮ → Delete
- Choose whether to delete the linked door
- Confirm