Feature Overview

The BioStar Air Partner Portal is an exclusive tool for value-added resellers (VARs) that allows them to manage customer sites, distribute credits, and oversee administrative functions efficiently.


Navigating to the Partner Portal

The Partner Portal is a web-based platform accessible at:




Step-by-Step Instructions

Signing Up for the Partner Portal

  1. After signing a distribution agreement, you will receive an email invitation to join the Partner Portal.
  2. Click the *Sign Up* button in the email.
  3. You will be redirected to the Partner Portal sign-up page.
  4. Review and agree to the *Privacy Policy* and *Terms of Usage*.
  5. Enter your name and create a password.
  6. Click *Sign Up* to complete the process.

Managing Sites

Once signed in, you will see a list of sites associated with your account.

  • View site details, including site name, country, and assigned credits.
  • Monitor the monthly cost of each site to determine when additional credits are needed.
  • Track the number of users and registered devices.
  • Add notes for internal tracking.

Editing Site Details

  1. Click on a site to open the site edit pop-up.
  2. Update the site's information, including time zone and country.
  3. Add or modify notes related to the site.
  4. Adjust the number of allocated credits.
  5. Invite additional administrators to the site.
  6. Delete a site if necessary.

Tracking Credit History

The *Credit History* section allows you to view all credit transactions:

  • Set a time frame to review credit changes over a specific period.
  • Monitor recent credit additions to customer sites.

Managing Administrators

In the *Admin* section, you can invite employees to access the Partner Portal:

  1. Choose the administrator level.
  2. Enter the employee’s email address.
  3. Click *OK* to send an invitation.

Note: End customers should not be added to the Partner Portal. Only VARs should manage site creation and credit distribution.

Understanding Ami Roles and Permissions

The Partner Portal has four levels of permissions:

  • Observer - Can view site information but cannot make any changes.
  • Operator - Can set up new sites and assign credits but cannot modify administrator privileges or invite new administrators.
  • Administrator - Can invite and manage other administrators but cannot remove Master-level users.
  • Master - Has full control over the portal, including user management, site creation, and credit distribution. Only a Master can activate a Partner Portal account initially.

Note: A Master account must be set up and activated before other users (Administrators, Operators, or Observers) can access the portal.


Common Issues & Considerations

  • The Partner Portal is for VARs only and not for site administrators or end users.
  • If you do not receive the email invitation, check your spam folder or contact your Partner Portal administrator.
  • Ensure the email used for registration is correct, as it cannot be changed later.