If your mobile card doesn't open the door when you authenticate it to the Airfob device, follow these steps for quick solutions.
Contact Your BioStar Air Administrator
The administrator of your space can help with mobile card reissues, temporary smartphone issues, and setup problems.
How to Contact Your Space's Admin:
- Open the Airfob Space app on your smartphone.
- Click the square icon below your mobile card to send a direct inquiry to the site administrator.
Was Your Mobile Card Deleted?
If you changed your smartphone or reinstalled the Airfob Space app, all mobile cards are deleted for security reasons.
Who to Contact for Mobile Card Reissuance:
- Company Spaces: HR, IT, Security, or Operations team
- Shared Spaces: Local manager or customer service team
Step-by-Step Troubleshooting
1. Did You See an Error Message in the Airfob Space App?
If the door doesn't open, try authenticating again with the Airfob Space app on screen.
If you see a pop-up error message, take a screenshot and share it with your administrator.
2. Is Your Smartphone’s Bluetooth Turned On?
The mobile card relies on Bluetooth communication between your smartphone and the Airfob device.
- Ensure Bluetooth is turned on.
- Try toggling Bluetooth off and on again.
- Restart your smartphone if needed.
3. Allow Location Permissions for the Airfob Space App
Bluetooth and NFC authentication require location permissions.
- Go to your smartphone’s settings.
- Find the Airfob Space app.
- Set location access to Allow or Always allow.
4. Check Your Wireless Network and Wi-Fi Connection
A stable wireless network or Wi-Fi connection may be required for mobile card authentication.
5. Did You Use the Selected Connection Method?
Check your connection settings in the Airfob Space app:
- Tap the ≡ icon in the top right corner.
- Select Connection Method to confirm your authentication mode.
- If using Background Mode, the app must remain open in the background.
6. Did Your Phone Vibrate When You Tried to Authenticate?
If your phone vibrated but the door didn’t open, try authenticating again with the Airfob Space app open.
If you receive an error message, take a screenshot and share it with your administrator.