Announcements

Regarding Announcements
Announcements & Known Issues We update announcements at our Helpdesk page periodically.  Refer to the following link to receive updates via email ...
Thu, Apr 12, 2018 at 2:19 PM
[Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
Dear Valued Partners,  In order to benefit from newly added features in BioStar 2, latest firmware corresponding to the new version of BioStar 2 must b...
Wed, Jan 8, 2020 at 8:12 PM
[Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
Original announcement: http://support.supremainc.com/discussions/topics/24000005287 Dear Valued Partners, This notification is for caution of FW versio...
Wed, May 23, 2018 at 2:55 PM
[Hotfix] Entry 2.x Firmware
Hotfix firmware for 2.x BioEntry Plus, BioEntry W, BioLiteNet, Xpass, Xpass S2 have been released.  Each device's fixes are different, but one comm...
Tue, Jan 29, 2019 at 11:35 PM
[Announcement] Omnis and Novus Release
Dear Valued Partners, We are glad to introduce our two brand new devices, Omnis and Novus. Before we have Omnis and Novus, you needed to integrate y...
Wed, Oct 23, 2019 at 11:43 AM
[Hotfix] Entry 2.x Firmware 21 Oct 2019
Hotfix firmware for 2.x BioLiteNet, Xpass, Xpass S2 have been released.  We will update BioEntry Plus, BioEntry W as soon as possible.  Please update y...
Mon, Oct 28, 2019 at 3:07 PM
[BioStar 2] CoreStation Setup Manager Release
    Before we have CoreStation Setup Manager, you had to connect all devices from CoreStation to all Slave devices with BioStar 2 to check the installation ...
Mon, Dec 9, 2019 at 10:47 AM
CoreStation Technical Article Update Announcement
The author of the announcement is Krista Kim who is in charge of CoreStation Sales. ------------------------------------- Dear Valued Partners, We ...
Thu, Feb 13, 2020 at 9:12 AM
[Hotfix] Entry 2.x Firmware 21 18 Feb 2020
Hotfix firmware for 2.x BioLiteNet, Xpass, Xpass S2, BEP, BEW has been released.  Please update your firmware to prevent the issues below:  20191...
Tue, Feb 18, 2020 at 9:00 AM