Announcements

Regarding Announcements
Announcements & Known Issues We update announcements at our Helpdesk page periodically.  Refer to the following link to receive updates via email ...
Thu, Apr 12, 2018 at 2:19 PM
[Announcement] Notification About Feature Limitations with 1st Generation Entry Level Devices in BioStar 2
Dear Valued Partners,  In order to benefit from newly added features in BioStar 2, latest firmware corresponding to the new version of BioStar 2 must b...
Thu, Apr 12, 2018 at 2:20 PM
[Tech Notice] About FW compatibility of base FW of Suprema device (downgrading firmware)
Original announcement: http://support.supremainc.com/discussions/topics/24000005287 Dear Valued Partners, This notification is for caution of FW versio...
Wed, May 23, 2018 at 2:55 PM
[Hotfix] Entry 2.x Firmware
Hotfix firmware for 2.x BioEntry Plus, BioEntry W, BioLiteNet, Xpass, Xpass S2 have been released.  Each device's fixes are different, but one comm...
Tue, Jan 29, 2019 at 11:35 PM
[Hotfix] Entry 2.x Firmware 18 Oct 2019
Hotfix firmware for 2.x BioLiteNet, Xpass, Xpass S2 have been released.  We will update BioEntry Plus, BioEntry W as soon as possible.  Please update y...
Fri, Oct 18, 2019 at 10:50 AM