Some customers are facing the error 'System.DllNotFoundException' when exchanging library from previous versions to v2.6 or later.

Please see cases below and check if you can resolve your error. If it doesn't resolve your issue with the same error, please contact technical support team directly.


Case 1. Missing libraries

Below three libraries have been added since SDK v2.6. Please find if you added required libraries correctly. 

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Case 2. MS VC++ 2013 (x86) redistributable package is not installed

Some libraries refer other runtime packages which are downloaded from VC++ redistributable packages. Some Windows OS doesn't include those packages by default. Please check if there is any uninstalled VC++ redistributable packages on your platform, and install the corresponding version. 




If the issue persists even after checking Case 1 & 2, please collect all information below and contact technical support team directly.

- Screenshot of computer properties

- Screenshot of Program feature : if MS VC++ 2013 (x86) is installed. 
- Dependency walker result
- Properties>Details of BS_SDK_V2.dll
- Go to C:\Windows\SysWOW64 and C:\Windows\System32 and send me msvcrt.dll details of each file.