Feature Overview

Administrators can add individual users to BioStar Air, assigning them credentials and access levels for seamless site entry. Users can receive mobile, RFID, or web-based credentials depending on their type.

Note: Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Navigating to User Management

To add an individual user:

  1. Go to User Management in the BioStar Air Portal.
  2. Click on Users to open the user list interface.
  3. Click the Add User button.

Filling User Information

When adding a new user, fill in the following details:

  • User ID - Assign a specific ID or allow the system to generate one sequentially.
  • Language - Select the user’s preferred language (English, Korean, Japanese, Dutch, Spanish, or Portuguese).
  • User Group - Assign the user to a relevant group.
  • Name - Enter the user’s full name (required).
  • Additional Information (optional) - Title, department, and address.
  • Contact Information - Provide an email or mobile phone number for the invitation.

Uploading a Profile Picture

  1. Click Upload and select a picture file.
  2. Adjust the image using the available tools.
  3. Click Fit this image and then Save.

Selecting User Type

Since BioStar Air version 2.6, users can be categorized as:

  • Regular Users - Can receive any supported credential type, including mobile cards, QR codes, RFID cards, facial authentication, and PINs.
  • Temporary Users - Can only receive Web Card credentials, which include Dynamic QR codes and LinkPass.

Regular users can be automatically assigned full access levels, whereas temporary users require manual access level selection.

Assigning Credentials

Under Credential Details, administrators can decide which types of credentials to assign to the user. Each credential type includes a toggle switch to enable or disable it.

Credential Types

  • Mobile Card - Suprema Pass mobile credential. Admins can edit the Card ID number.
  • RF Card - Add up to 8 RFID cards per user. Configure card type (CSN / Wiegand), Card ID number, and Card Name to simplify managing multiple cards. You can also scan a physical RFID card using a connected reader by clicking Scan with Reader and selecting the reader.
  • Web Card - LinkPass or Dynamic QR. (Note: Dynamic QR only appears if QR is enabled under Site Settings.)
  • Face - Add up to two face profile images. Options include uploading an existing image, enrolling via a reader, or sending a link via email for self-enrollment using a phone's selfie camera.
  • PIN - Set a 4–16 digit PIN for use as part of two-factor authentication (2FA).

Setting Access Levels and Validity

After selecting a credential, configure the user’s access permissions:

  1. Choose an Access Level (full access or a predefined level).
  2. Select any Floor Levels assigned to the user.
  3. Set the Credential Validity Period:
    • Set a start date (required) and optional end date.
    • After setting a start date, use shortcut buttons for common end dates: +1D, +3D, +1W, +1Y, Manual, or Infinite.

Note: Access levels can be assigned permanently (expire with the credential) or temporarily (expire earlier than the credential).

Tip: The Device Manager option is only available for X-Station-2 users, allowing access to the Admin menu.

Selecting a Card Template

To assign a card template:

  1. Click on the dropdown menu to select a Card Template.

Saving or Activating the User

Once all settings are configured, you can either:

  • Save the user to activate them later.
  • Click Activate Card to issue the credential immediately.

Modifying User Details

After adding a user:

  1. Find the user in the list.
  2. Click on their name to access detailed information.
  3. Modify any required details.