Dear valued Suprema Partners,
We would like to inform you that the usage of EntryUpgrade tool will be terminated until our new and stable firmware upgrade tool is released soon.
The EntryUpgrade tool is a tool that we provided to our partners to upgrade entry level devices (BioLiteNet, Xpass, XpassS2, BioEntry W, BioEntry Plus) to a 2.x firmware or downgrade a 2.x firmware to 1.x firmware.
In the past year, we have had numerous complaints from customers because of this tool and we have decided to take a drastic measure to stop the usage of this tool altogether until a better alternative will be released.
We apologize for the inconvenience, but please know that we have made this decision after careful consideration. Please be assured that a new firmware upgrade tool is under development and our engineers are working on the project with the highest priority.
Please note that we will allow the usage of this tool for urgent cases if it is found necessary by our partners. However, if there are upgrade/downgrade failures, the defective devices will be out of warranty and necessary to be sent as RMA to restore.
Please contact the Suprema Technical Support Team for detailed information or additional inquiries.
tech@supremainc.com