Known Issues

[Known Issue] USB Agent works only with a PC Admin User
Affected Products & Versions all version of BioStar2 and  USB Agent Summary To use BioMini / BioMini Plus 2 / DE620, USB agent of BioStar2 should ...
Sat, Apr 10, 2021 at 1:13 AM
[Known Issue] Broken Temperature Unit Text in Trigger & Action Alarm Email
Affected Products & Versions BioStar 2.8.8 ~ 2.8.9 Summary The temperature unit(Celsius, Fahrenheit) text is broken depending on the type of email pr...
Wed, Apr 7, 2021 at 11:11 AM
[Known Issue] Cannot access BioStar 2 login page using 'HTTPS' (2.7.11 & 2.7.12)
Affected Products & Versions BioStar 2 v2.7.11 & v2.7.12 Summary If you can not connect BioStar 2 via 'HTTPS' after upgrading BioSta...
Tue, Apr 6, 2021 at 1:26 PM
[Known Issue] Device Time Configuration Issue in BioStar 2.6.2
Affected Products & Versions: BioStar 2.6.2 Summary If the Time Synchronization with Server feature is turned off and the device time is attempted ...
Tue, Apr 6, 2021 at 12:34 PM
[Known Issue] Cannot Import the CSV File Exported From Biostar 2 After Editing in Excel with With an Error
Affected Products BioStar 2 Summary 1) In the BioStar 2 User menu, export user information to CSV. 2) Double-click this CSV file on your PC to open i...
Thu, Mar 18, 2021 at 2:52 PM
[Known Issue] Cannot Connect BioMini / BioMini Plus
Please refer to this article and check when you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices. 1. BioStar 2 certificatio...
Wed, Mar 17, 2021 at 4:08 PM
[Known Issue] 'DD/MM/YYYY' Date Format Bug
Affected Products and Versions BioStar 2.7.7 Date Format 'dd/mm/yyyy' Summary If your 'BioStar 2  > Settings > Preference > D...
Wed, Mar 17, 2021 at 12:59 PM
[Known Issue] Cannot Activate Offline License in BioStar (2.7.11 & 2.7.12)
Affected Products & Versions BioStar 2 v2.7.11 & v2.7.12 Summary If you try to activate BioStar 2 offline license in v2.7.11 or v2.7.12, it ca...
Mon, Mar 15, 2021 at 12:47 PM
[Known Issue] Cannot Access BioStar 2 Login Page When Installation Folder Name Changed
Affected Products & Versions BioStar 2.7.11 & 2.7.12 Summary When a user installs the BioStar 2 in a custom location, the user can modify the ins...
Mon, Mar 15, 2021 at 12:44 PM
[Known Issue] Trigger & Action Signal Setting Issue
Affected Products & Versions BioStar 2 Summary If the output signal of the device Trigger & Action is already configured and an operator would li...
Mon, Mar 15, 2021 at 12:42 PM