Known Issues

[Known Issue] Cannot Connect BioMini / BioMini Plus
Please refer to this article and check when you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices. 1. BioStar 2 certificatio...
Tue, Apr 19, 2022 at 10:48 PM
[Known Issue] Cannot Enroll Visitor's Fingerprint via BioMini/BioMini Plus/BioMini Plus 2
Affected products and versions BioStar 2.8.7 and above Summary When registering a visitor's fingerprint or searching for a user by using [BioS...
Wed, Apr 6, 2022 at 1:09 PM
[Known Issue] “Permission Denied (20)” Error When Logging in after Upgrading BioStar 2
Affected products and versions BioStar 2.8.14 - 2.8.17 Summary After upgrading the BioStar 2, the "Permission Denied (20)" error pops u...
Wed, Mar 30, 2022 at 2:39 PM
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
Affected devices and firmware All Suprema devices that support iClass Seos cards Summary In the case of trying to read and use the PACS data of t...
Wed, Mar 23, 2022 at 4:34 PM
[Known Issue] Device Shows "Migration in progress" Message After Upgrading Firmware
Affected products and versions BioStation 2 v1.9.0 - v1.10.1 BioLite N2 v1.3.0 - v1.4.1 BioStation A2 v1.8.0 - v1.9.1 FaceLite v1.2.0 - v1.3.2 FaceSta...
Wed, Mar 23, 2022 at 10:46 AM
[BioStar 2 API] How To Check Door Status and Alarm Status
For Door Status, you can see the door status through the response of api/doors/status However, we found out that the /api/doors/status cannot show the d...
Fri, Dec 31, 2021 at 10:47 PM
[BioStar 2 TA] The user was unable to search in Time attendance user group
Affected Version: BioStar v2.8 or above Issue Description The user search in the user group of Time Attendance is not able to search as follows. [Fig ...
Fri, Dec 31, 2021 at 10:25 PM
[FaceStation F2] Secure Credential Card with Visual Face Template does not work [Solved with v1.1.3]
Affected version: FaceStation F2 v1.0.0 - v1.1.2 Fixed version: FaceStation F2 v1.1.3 or above Issue Summary With the old firmware versions, there is...
Fri, Dec 31, 2021 at 9:59 PM
License Check Popup while you upgrade your BioStar 2 System
Applied to BioStar 2.8 or above There can be the popup of License Check when you try to run BioStar 2 Setup to upgrade your existing BioStar 2 server ev...
Fri, Dec 31, 2021 at 9:29 PM
[Known Issue] Disconnected RS485 Slave Device after rebooting of RS485 Master device
Affected Version: All firmware BioStar 2 Devices with RS485 Master Mode, All versions of BioStar 2  Frequency of occurrence: Occasionally (by SW version an...
Sun, Nov 28, 2021 at 7:22 PM