Known Issues

[Known Issue] FaceStation F2: Incorrect Masking or Hiding Issue with Auth Result Display Option
Article Updated: 15-11-2024 (DD-MM-YYYY) Affected Products & Versions: FaceStation F2 Firmware: Version 2.2.0 With the enhancement of security mea...
Fri, Nov 15, 2024 at 11:45 AM
[Known Issue] List Box Not Selectable in BioStar 2 When Using Chrome
    Fix Version of BioStar 2: v2.9.7 or higher version Affected BioStar 2 version: v2.9.6 or lower version  Affected Chrome version: v127, v128, and v129 ...
Fri, Oct 25, 2024 at 11:45 AM
[Known Issue] Checkbox Selection Problems After Using Search Box
    Fix Version of BioStar 2: v2.9.8 or higher version  Affected Version of BioStar 2: v2.9.7 1. Issue Summary: In the BioStar 2 v2.9.7, there is a kn...
Thu, Oct 24, 2024 at 10:15 AM
[Known Issue] System Backup Fails if Using MSSQL as a Database with a Hyphen in the Database Name
    Fix Version of BioStar 2: v2.9.7 or higher version  Affected Version of BioStar 2: from v2.9.3 to v2.9.6 If you're using BioStar 2 with the ver...
Thu, Oct 24, 2024 at 9:55 AM
[Known Issue] The Face Template compatible issue when you use CS-40 with a new FW of FaceStation 2 and FaceLite
Affected Products&Versions CS-40 v1.4.1 or v1.4 FaceStation 2 v1.4 FaceLite v1.2 From CS-40 v1.4, the CS-40 supports Face Matching Feature with F...
Wed, Sep 25, 2024 at 3:21 PM
How To Use Mobile Access without Apple Pay Popup
Applied Product: Mobile Access Why is Apple Pay showing up? Apple Pay may popup depending on the condition of your iPhone use. See below to understand ...
Tue, Sep 3, 2024 at 11:12 PM
[Known Issue] Database Restore Failure at the BioStar 2 Restore Tool (Upgraded from V2.9.3)
Affected Version: BioStar 2 Software Version 2.9.3 Fixed: V2.9.6 Article Updated: July 2, 2024 Summary of Issue Symptoms BioStar 2 Restore tool retu...
Tue, Jul 2, 2024 at 4:30 PM
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly
- Affected Products & Versions Biostar 1 & BioStar 2 - Fixed Version BioStar 2 v2.7.11 or Above : BioStar 2 contains the recently updated USB...
Mon, May 27, 2024 at 8:26 AM
[BioStar 2] Unable to search event log on the first day of every month
Affected Version: BioStar 2 Version 2.9.3 & 2.9.4 Fixed Version: BioStar 2 Version 2.9.5 Issue Summary While BioStar 2 - Monitoring - Real-time...
Tue, Apr 30, 2024 at 6:23 PM
[Known Issue] Failed Card ID Is Not Displayed in BioStar 2 After Card Authentication Failes on XPass D2
Affected BioStar 2 Version: V2.9.3 or lower Affected XPass D2 Version: V1.7.1 or above Summary     The user attempted to authenticate in XPass D2, but...
Fri, Oct 13, 2023 at 8:18 AM