Known Issues

[Known Issue] Session timeout not being applied to BioStar 2
Affected Versions: BioStar 2 version 2.8.14 ~ BioStar 2 version 2.9.1 Fixed Version: to be released in BioStar 2 version 2.9.2 Summary  Even when user se...
Sat, Jan 28, 2023 at 8:40 PM
[Known Issue] FaceStation F2 v2.0.3/2.1.0 Cannot Authenticate User Face Suddenly Even Though the Preview Camera Can Display the User Face
Affected Product: FaceStation F2 Versions: V2.0.3 and V2.1.0 Fixed: V2.1.1 Article Updated: Jan 26, 2023 Summary CANNOT authenticate the user...
Thu, Jan 26, 2023 at 10:40 AM
[Known Issue] BioStar Active Directory Synchronization changes user login ID when Use for BioStar 2 Login is inactive
Affected Versions: BioStar 2 Ver 2.8.16 & Ver 2.9.0 Fixed Version: BioStar 2 version 2.9.1 will be released in the year 2023 Q1 Summary  When you go ...
Fri, Dec 30, 2022 at 12:35 PM
[Known Issue] Can not login to BioStar 2 after upgrading to version 2.9.0 : MFPlat.DLL is missing
Affected Versions:  ONLY BioStar 2 Version 2.9.0 with windows server 2012 R2 Summary When a user upgrades to BioStar 2 version 2.9.0 with windows server 2...
Tue, Nov 29, 2022 at 12:48 PM
[Known Issue] BioMini Enrolment Not Applying
Common issue where user on 2.8.16 or below currently can't add user fingerprints, when the finger is presented the first time the software hangs for a ...
Thu, Sep 29, 2022 at 4:00 AM
[Known Issue] Cannot Scan Fingerprint Using BioMini Suddenly
Affected Products & Versions: BioStar 2.8.15 or older version than 2.8.15 BioMini, BioMini Plus 2 Summary Due to the Chrome Browser Policy being U...
Tue, Sep 6, 2022 at 10:33 AM
[Known Issue] Wiegand Format Setting Issue of 2nd generation devices via BioStar 1.92
Affected Products & Versions BioStar 1.91, BioStar 1.92 Supported 2nd generation devices (BioStation2, BioStation A2, BioStation L2, BioEntry W2) ...
Mon, Jul 4, 2022 at 3:20 PM
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
Affected devices and firmware All Suprema devices that support iClass Seos cards Summary In the case of trying to read and use the PACS data of t...
Fri, Jul 1, 2022 at 11:12 AM
[Known Issue] “Permission Denied (20)” Error When Logging in after Upgrading BioStar 2
Affected products and versions BioStar 2.8.14 - 2.8.17 Summary After upgrading the BioStar 2, the "Permission Denied (20)" error pops u...
Tue, Jun 14, 2022 at 3:34 PM
[Known Issue] Cannot Connect BioMini / BioMini Plus
Please refer to this article and check when you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices. 1. BioStar 2 certificatio...
Tue, Apr 19, 2022 at 10:48 PM