Known Issues

[Known Issue] Device froze up after FW downgrade
Affected Products & Versions W2, BS2, A2 and other devices Summary After FW downgrade, device froze up and it doesn't work even after rebooting ...
Thu, Feb 21, 2019 at 9:50 AM
[Known Issue] Upgraded BioStar 2.7.2 Time and Attendance bug
Affected Products & Versions Upgraded BioStar 2.7.2(Fresh installation 2.7.2 is not affected)  Summary BioStar 2.7.2 doesn't show time and at...
Fri, Jun 21, 2019 at 2:51 PM
[Known Issue] BS2_ReleaseContext() randomly crashes or hangs
Affected Products & Versions BioStar 2 Device SDK 2.6.2.4 and lower versions Summary Application crashes or hangs randomly when calling BS2_ReleaseCon...
Wed, Mar 27, 2019 at 1:23 PM
[Known Issue] Biostar2 web immediately logout on login
- Affected Products & Versions BioStar 2 - Summary Can't keep the login session as soon as I try to login BioStar2 - Problem Example ...
Thu, Jan 31, 2019 at 9:53 PM
[Known Issue] Force log out as soon as login on BioStar 2
- Summary Force log out as soon as login on BioStar 2 - Cause TA login failure. If you would like to check if it is the same issue with yours, please...
Tue, Jan 22, 2019 at 10:35 AM
[Known Issue] Request not to use the current “EntryUpgrade Tool”
Dear valued Suprema Partners, We would like to inform you that the usage of EntryUpgrade tool will be terminated until our new and stable firmware upgra...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Wiegand Format Setting Issue of V2 devices via BioStar 1.92
Affected Products & Versions: BioStar 1.91, BioStar 1.92, All V2 devices (BioStation2, BioStation A2, BioStation L2, BioEntry W2) Summary BioSta...
Mon, Apr 23, 2018 at 12:45 PM
[Known Issue] XPass S2 template storage limit
XPass S2 template storage limit Affected Products & Versions: BioStar 2, Xpass S2 v2 Summary Due to the concept of the Xpass S2 v2 being able to b...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Xpass V2.4 Issue Notification
Date: 2017-02-20 Affect Device: Xpass V2 Affect FW: V2.4.0_20170202 Issue: - There is a critical issue when you try to upgrade Xpass devices on...
Fri, Oct 20, 2017 at 1:09 PM
[Known Issue] Issue Adding a Custom Level with a New User
Affected Products & Versions: BioStar 2.4 Summary You cannot create a new user that can create a new custom level in the Settings > Account m...
Mon, Aug 27, 2018 at 10:46 AM