Known Issues

[Known Issue] BioMini Enrolment Not Applying
Common issue where user on 2.8.16 or below currently can't add user fingerprints, when the finger is presented the first time the software hangs for a ...
Thu, Sep 29, 2022 at 4:00 AM
[Known Issue] Cannot Scan Fingerprint Using BioMini Suddenly
Affected Products & Versions: BioStar 2.8.15 or older version than 2.8.15 BioMini, BioMini Plus 2 Summary Due to the Chrome Browser Policy being U...
Tue, Sep 6, 2022 at 10:33 AM
[Known Issue] Wiegand Format Setting Issue of 2nd generation devices via BioStar 1.92
Affected Products & Versions BioStar 1.91, BioStar 1.92 Supported 2nd generation devices (BioStation2, BioStation A2, BioStation L2, BioEntry W2) ...
Mon, Jul 4, 2022 at 3:20 PM
[Known Issue] Cannot Read Some iClass Seos Cards with Suprema Device
Affected devices and firmware All Suprema devices that support iClass Seos cards Summary In the case of trying to read and use the PACS data of t...
Fri, Jul 1, 2022 at 11:12 AM
[Known Issue] “Permission Denied (20)” Error When Logging in after Upgrading BioStar 2
Affected products and versions BioStar 2.8.14 - 2.8.17 Summary After upgrading the BioStar 2, the "Permission Denied (20)" error pops u...
Tue, Jun 14, 2022 at 3:34 PM
[Known Issue] Cannot Connect BioMini / BioMini Plus
Please refer to this article and check when you cannot connect or see BioMini or other Suprema Fingerprint Scanner devices. 1. BioStar 2 certificatio...
Tue, Apr 19, 2022 at 10:48 PM
[Known Issue] Cannot Enroll Visitor's Fingerprint via BioMini/BioMini Plus/BioMini Plus 2
Affected products and versions BioStar 2.8.7 and above Summary When registering a visitor's fingerprint or searching for a user by using [BioS...
Wed, Apr 6, 2022 at 1:09 PM
[Known Issue] Device Shows "Migration in progress" Message After Upgrading Firmware
Affected products and versions BioStation 2 v1.9.0 - v1.10.1 BioLite N2 v1.3.0 - v1.4.1 BioStation A2 v1.8.0 - v1.9.1 FaceLite v1.2.0 - v1.3.2 FaceSta...
Wed, Mar 23, 2022 at 10:46 AM
[BioStar 2 API] How To Check Door Status and Alarm Status
For Door Status, you can see the door status through the response of api/doors/status However, we found out that the /api/doors/status cannot show the d...
Fri, Dec 31, 2021 at 10:47 PM
[BioStar 2 TA] The user was unable to search in Time attendance user group
Affected Version: BioStar v2.8 or above Issue Description The user search in the user group of Time Attendance is not able to search as follows. [Fig ...
Fri, Dec 31, 2021 at 10:25 PM