Affected Products & Versions: FaceStation 2 1.0.1 FW
FaceStation 2 devices may not connect to a BioStar 2 Server with a public IP based on your network equipment because it uses a different gateway search method than other Suprema devices.
1. Set device connection mode to device to server connection and input server IP.
2. Device is not connected to the server.
* This issue may not be replicated in some network environments so only use the fix when necessary
1. Download the beta firmware from the link below:
2. Paste the file into your BioStar 2 firmware directory
i.e C:\Program Files\BioStar 2(x64)\firmware
3. Upgrade the device firmware.
Use workaround for now. The fix will be included in the future official firmware version.