If you're requesting support regarding devices, please fill in the information below so we may assist with your issue:
1. Device model name and Device Serial Number:
i.e ID 58812313 - BEPL-OC, ID 64823114 - BSA2-OMPW
2. Firmware Version:
3. Kernel / Hardware version (if applicable):
* information is found in the device information menu of the device
i.e Hardware V02, Kernel 141107S
4. Used BioStar version:
i.e BioStar 1.92
5. Summary of the issue (as much detail as possible):
i.e The relay does not trigger even when the output configuration is done properly. No relay sound is heard on the device. LED remains on blue - skyblue.
* include information on how often the issue is reproduced.
i.e always / every 25 days / every day / every 1 hour
6. Screenshot or video of error message:
error in BioStar client, device LCD, device LED, or the error log in the event log