Affected Products & Versions: all BioEntry Plus 1.x firmware
Without changing the device configuration (not in lock status) the BioEntry Plus device may randomly fall into a state where the LED blinks red. This happens because of a erroneous logic within the firmware.
Note: This occurrence is rare, and does not happen in regular intervals or in all devices.
1. After some use, the device LED blinks red like the image below.
2. Device can still be communicated via BioStar 1.
Use the Solution
Apply the fix firmware to resolve the issue. Applying the firmware beforehand will prevent the issue.
The firmware for BEPL is attached to this article.
If the device cannot be searched in BioStar 1, the device will have to be proceeded through the RMA process for a repair.