Affected Products & Versions
BioStar 2.7.8 or lower versions
Summary
Authentication failure message(Access denied-Invalid access group) after user updated or enrolled. The issue can be resolved by BioStar 2 restart or several times of user update.
Cause
1. Access group synchronization process error code
2. DB table error occurs due to absence of trigger. This issue can happen in situations below.
i) If BioStar is installed before 2.4.1 and upgraded
ii) Backup DB from old version has been restored
iii) User mistake for missing trigger option when DB is restored
Solution
Upgrade to BioStar 2.7.10 or higher version