To access BioStar2 Cloud, ngrok.exe should be running on BioStar2 Server PC.

If you have the below error message while you are trying to access BioStar2 Cloud, refer the below instruction.


<Relavant Error>

Cannot allow tunneling because the domain[yourdomainname.biostar2.com](version[] status[Unknown]) is not a valid version.


<Relavant Problem>

Can't start ngrok.exe.

Can't access BioStar2 Cloud


<Cause>

If there are many ngrok.log data in C:\Program Files\BioStar 2(x64)\logs, ngrok.exe can be NOT started properly.



<How To Resolve>

1. Run Windows Task Manager and see if ngrok.exe is running.

2. If ngrok.exe is NOT running, go to C:\Program Files\BioStar 2(x64)\logs and open nginx-service.log.

3. Confirm the below error code.

2019/10/31 06:14:35 => RunApp execute : C:\Program Files\BioStar 2(x64)\ngrok\ngrok.exe, arg : ngrok\ngrok.exe -config="C:\Program Files\BioStar 2(x64)\ngrok\ngrok.yml" -log="C:\Program Files\BioStar 2(x64)\logs\ngrok.log" start ac ta video

2019/10/31 06:14:36 => ngrok.exe start failed, error code = 2


4. Go to C:\Program Files\BioStar 2(x64)\logs and delete all ngrok.log files. (i.e. ngrok.log, ngrok.log.1, etc)

5. Confirm if you can access BioStar2 Cloud.