Dear Valued Suprema Partners,
Suprema is going to end technical support for BioStar 1.x from July 1, 2021.
Current Support
Suprema had made a commitment to discontinue BioStar 1.x SW Support on July 5, 2018.
Milestone | Definition | Effective Date |
End of upgrade notice for BioStar 1.x | BioStar v1.93 is the last version. There is not any further upgrade version. |
|
Last potential purchase date for BioStar 1.x Standard Edition License | The last date to order BioStar 1.x Standard Edition USB Hardware license key and an SW license key. This product was no longer available for purchase after this date. | December 31, 2018 |
End of bug fix support for BioStar 1.x | The last date of supporting BioStar 1.x SW bug fix patches and solutions requiring engineering resources. Technical issues can be diagnosed, but bug fix solutions are not to be provided after this date. | June 30, 2019 |
The statement in the table above does not mean we will not support any technical issues about BioStar 1.x. As per the commitment, we have discontinued bug fixes and software updates. Also, we have been continuing the support for general & technical inquiries.
Changes after 1 July 2021
Suprema is now announcing the end of technical support of BioStar 1.x, and will more focus on support for BioStar 2 software and hardware, with the following schedule as below.
On January 15, 2021, we will release an updated set of guidelines and a final announcement for the end of support for BioStar 1.x.
Milestone | Definition | Effective Date |
Final Announcement - End of Support for BioStar 1.x technical support | The announcement date of ending of BioStar 1.x technical support | January 15, 2021 |
Last date for BioStar 1.x technical support | The last date for BioStar 1.x technical support | June 30, 2021, 23:59 (UTC+9) |
End of support for BioStar 1.x technical support | There will not be any further support for BioStar 1.x technical issues and/or technical questions. | July 1, 2021, 00:01 (UTC+9) |
Regards,
Suprema