Affected Products
BioEntry P2, BioEntry P2, BioLite N2, FaceLite, XPass 2, Xpass D2 being used as RS-485 Slave
Summary
Note: If you do not have Issue 1 and Issue 2 below, please refer to the Solution-Case 1 to avoid the issue in advance.
Issue 1> If you search for and add an RS-485 Slave device through BioStar 2, the device is immediately disconnected.
- Symptoms persist even when the device is initialized and the value of the RS-485 Key is reset, and the same symptom is repeated even if the RS-485 Master device is changed to another device.
- If the problem device is set to RS-485 Default mode or Master mode, there is no issue.
Issue 2> In a situation where 'Issue 1' occurred and upgraded the device firmware, the device starts to reboot abnormally.
- When the device is powered on, it seems to operate normally for a while, then hangs, and then reboots.
- The phenomenon described above repeats each time it boots.
Solution
Check the device firmware version and read each case below.
<Fixed Version>
| Device | Firmware | Device | Firmware |
| FaceLite | v1.2.0 or later | BioEntry R2 | v1.4.0 or later |
| ** Beta Firmware (Download) | |||
| BioLite N2 | v1.3.0 or later | BioEntry P2 | v1.4.0 or later |
| * Beta Firmware (Download) | |||
| XPass 2 | v1.2.0 or later | Xpass D2 | v1.3.0 or later |
* Beta Firmware for BioLite N2 is based on v1.3.2. You MUST NOT downgrade the firmware if you are using a higher version than v1.3.2.
** Beta Firmware for FaceLite is based on v1.2.1. You MUST NOT downgrade the firmware if you are using a higher version than v1.2.1.
Case 1) If you are using the firmware prior to the patch and no issues have occurred.
- Upgrade the firmware to a version mentioned in <Fixed Version>.
Case 2) If the firmware before the fix is being used and RS-485 disconnected continues to occur.
- If you are using BioLite N2, please upgrade to * Beta Firmware (Download).
- If you are using FaceLite, please upgrade to ** Beta Firmware (Download).
- If you are using other devices in the list, please upgrade to a version mentioned in <Fixed Version>.
Case 3) If Issue 1 occurs and the firmware is upgraded to the version before the fixed version, and then Issue 1 continues or Issue 2 occurs additionally.
- If you are using BioLite N2, please upgrade to * Beta Firmware (Download).
- If you are using FaceLite, please upgrade to ** Beta Firmware (Download).
- If you are using other devices in the list, please upgrade to a version mentioned in <Fixed Version> and check again.
Case 4) When Issue 1 occurs and the firmware upgrade to the version after the fixed version, and then Issue 2 occurs additionally.
- If you are using BioLite N2, please upgrade to * Beta Firmware (Download).
- If you are using FaceLite, please upgrade to ** Beta Firmware (Download).
- If you are using other devices in the list, RMA may be required. Please contact Suprema TS team for further support.