Applied Product & Versions

BioStar 2.8.10 or above

BioStation 2 v1.9.0 or above

BioStation A2 v1.8.0 or above

FaceStation 2 v1.4.0 or above

FaceStation F2 v1.0.0 or above

FaceLite v1.2.0 or above

From BioStar 2.8.10, data export and import functions have been updated with the new method.

Since the new method of Data Export/Import is not compatible with the previous firmware version, please refer to the below information to avoid the compatible issue.

*If you are using BioStation 2 or FaceLite, please refer to the linked article below.

[Known Issue] BioStar 2.8.10 Data File Export/Import Feature Bug


  • If you upgrade BioStar 2 version to 2.8.10 or higher, the user information data file export and import and log data file import method supported by the previous version will NO longer be available.
  • You MUST match the device firmware version to use the new data export/import function.
  • Visual face credentials registered via upload image or mobile CANNOT be transferred through the user information export/import.
  • FaceLite ONLY supports the log data import feature as designed.

<Supporting new data export/import function device and firmware list>

Device ModelFirmware VersionDevice Model
Firmware Version
BioStation 2v1.9.0 or laterBioStation A2v1.8.0 or later
FaceStation 2v1.4.0 or laterFaceStation F2v1.0.0 or later
FaceLitev1.2.0 or later