Technical Support | Suprema

Applied Product & Versions

BioStar 2.8.10 or above

BioStation 2 v1.9.0 or above

BioStation A2 v1.8.0 or above

FaceStation 2 v1.4.0 or above

FaceStation F2 v1.0.0 or above

FaceLite v1.2.0 or above

From BioStar 2.8.10, data export and import functions have been updated with the new method.

Since the new method of Data Export/Import is not compatible with the previous firmware version, please refer to the below information to avoid the compatible issue.

*If you are using BioStation 2 or FaceLite, please refer to the linked article below.

[Known Issue] BioStar 2.8.10 Data File Export/Import Feature Bug

Caution

• If you upgrade BioStar 2 version to 2.8.10 or higher, the user information data file export and import and log data file import method supported by the previous version will NO longer be available.
• You MUST match the device firmware version to use the new data export/import function.
• Visual face credentials registered via upload image or mobile CANNOT be transferred through the user information export/import.
• FaceLite ONLY supports the log data import feature as designed.

<Supporting new data export/import function device and firmware list>

Notes on Using Facestation F2 or Biostation 3 in Biostar 2 v2.9.7

When using FaceStation F2 or BioStation 3 with BioStar 2 v2.9.7, it is recommended to upgrade to the latest firmware version. The latest firmware can be downloaded from the Suprema Download Center (https://download.supremainc.com).

The user data file exported from BioStar 2 v2.9.7 contains only visual face templates and no actual images. Therefore, if using existing firmware on FaceStation F2 and BioStation 3, the user data file cannot be imported. When Data File Export from FaceStation F2 and BioStation 3, the data files can only be exported using firmware versions above the following:
• FaceStation F2 firmware v2.2.0 or later
• BioStation 3 firmware v1.3.1 or later