Article Updated: 15-11-2024 (DD-MM-YYYY)
Affected Products & Versions:
FaceStation F2 Firmware: Version 2.2.0
With the enhancement of security measures, Suprema Devices with LCD display provide options for settings to partially mask or completely hide the User ID and User Name displayed on the device's authentication success screen.
Please refer to the article below for more details regarding the feature.
[BioStar 2] Mask or Hide User ID/Name on Device Screen When Authentication Succeeds
However, in FaceStation F2 firmware version 2.2.0, the "Mask All but First Letter" option does not function properly.
Please refer to the explanation below.
1. Issue Description
When using the "Mask All but First Letter" option, there is an issue on the FaceStation F2 where the display appears incorrectly, as shown below:
This issue occurs only on the FaceStation F2, and all other functions work correctly except for the "Mask All but First Letter" option.
2. Resolution Plan
This issue is scheduled to be resolved in FaceStation F2 firmware version 2.2.1.
If you need the beta version of FaceStation F2 firmware version 2.2.0 with the issue fixed, please contact Suprema through the ticketing system below. https://support.supremainc.com/en/support/home