Feature Overview

User groups in BioStar Air allow administrators to categorize users based on departments, roles, or other classifications. This helps in organizing and managing access control more efficiently.

Note: Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Navigating to User Groups

To manage user groups:

  1. Go to User Management in the BioStar Air Portal.
  2. Click on User Groups to view existing groups.
  3. Here, you can add, edit, or delete user groups.


Creating a User Group

To create a new user group:

  1. Click on Add User Group.
  2. Enter a name for the group (e.g., "Law Team").
  3. Click OK to create the group.


Assigning Users to a Group

Once a user group is created, users can be added by:

  1. Going to Users under User Management.
  2. Selecting the users to be assigned.
  3. Clicking on Manage Group.
  4. Choosing the user group and confirming by clicking OK.

Returning to the User Groups interface will reflect the updated total number of users in each group.


Creating Subgroups

Subgroups allow further categorization within a user group. However, subgroups are not hierarchical, meaning users in a subgroup are not automatically included in the parent group.

To create a subgroup:

  1. Select the parent group.
  2. Click Add Subgroup and enter a name (e.g., "Civil Law Team").
  3. Click OK to create the subgroup.

Assigning Users to a Subgroup:

  1. Go to Users under User Management.
  2. Select the users to be added.
  3. Click Manage Group.
  4. Select the subgroup under its parent group and click OK.


Understanding User Group Totals

Since user groups are not hierarchical:

  • Users in a subgroup do not automatically appear in the parent group.
  • The total user count for a parent group does not include subgroup members unless manually added.
  • Selecting a subgroup will only display users assigned specifically to that subgroup.


Can a user belong to multiple user groups?

Yes. Users in BioStar Air can be members of multiple user groups.

In BioStar 2, user groups were typically tied to a single department. BioStar Air decouples this, allowing more dynamic usage:

  • Filter the user list by group (e.g., “HR Department”) to quickly manage access levels.
  • Create context-specific groups (e.g., “Men’s Locker Room”) that cut across departments.
  • Use user groups in event log filters and report generation.
  • Assign user groups to muster point devices or device groups for targeted safety protocols.

This flexibility makes it easier to manage overlapping user roles and access scenarios.