Feature Overview

BioStar Air supports biometric readers and biometric credentials for secure, flexible access control. Compatible readers, such as BioStation 3 (BS3) and BioEntry W3 (W3), can authenticate users via facial authentication and can be configured for either single-factor (RF card or face) or two-factor (RF card + face) authentication. This feature includes advanced configuration options to optimize security, detection, and usability for your specific environment.


Navigating to the Feature

  • Register readers: In the BioStar Air mobile app, register the reader as you would for any non-biometric reader.
  • Device settings:Admin Portal → Device Management → Registered Devices → Click device to edit.
  • User face credential setup:Admin Portal → User Management → Users → Add or Edit User → Scroll to Credential Detail.


Step-by-Step Instructions

1. Register a Biometric Reader

  1. Ensure the reader has BioStar Air-compatible firmware. Devices with the “-AIR” model name from Suprema or an authorized dealer are preloaded with the correct firmware.
  2. Power on the device, ensure it’s connected to the internet, and place it within Bluetooth range of your phone.
  3. Open the BioStar Air mobile app and log in with your administrator credentials.
  4. Tap the All Menu icon → Devices → Plus icon.
  5. When the device appears, tap Register → OK.
  6. Refresh to confirm the device appears under Registered Devices.


2. Update Firmware

  1. In the Admin Portal or mobile app, go to Device Management → Registered Devices.
  2. Select the device and update to the latest version (2.10 or higher).
  3. Ensure the device is online before updating.
  4. Tip: Perform updates outside business hours to avoid service interruptions.


3. Configure Reader Settings

  1. In the Admin Portal, open Device Management → Registered Devices and select the device.
  2. Scroll to the Authentication section:
    • Single-factor: RF card or face.
    • Two-factor: Delete one method, then re-register using both RF card and face.
    • Authentication Timeout: Set the maximum wait time for verification before access is denied.
  3. In the Facesection, configure:
    • Operation Mode:
      • Fast Matching: Visual face template only.
      • Fusion Matching: Combines visual and IR templates for higher security.
    • Fake Detection Level: Normal, Secure, More Secure, Most Secure. “Secure” is recommended for most environments.
    • Duplicate Check: Prevents duplicate face registrations on the device.
    • Motion Sensor Sensitivity: Low (busy areas), Medium, High (quiet areas).
    • Maximum Head Pose Angle: Wider angles allow more flexibility; default reduces false rejections.
    • Wide Search: Enable to detect faces anywhere in the camera’s view.
    • Detection Distance: Set min/max recognition range (recommended: 60–100 cm).
    • Enrollment Timeout: Maximum time allowed to capture a face during enrollment.
  4. In the Mask Detectionsection:
    • Enable to detect mask usage and optionally deny access or log events.
    • Choose detection before or after credential verification.
    • Levels: Strict, More Strict, Most Strict.
    • Option to run detection without access control for public compliance checks.


4. Add or Edit User and Enroll Face

  1. Go to User Management → Users.
  2. Add a new user or edit an existing one.
  3. In the Credential Detail section, enable Face.
  4. Click the plus icon on a placeholder to add a face template:
    • Upload a file from your computer.
    • Use a connected biometric device (W3 or BS3).
    • Click Register on Mobile and scan the QR code.
  5. Note: Only two face photos can be uploaded per user. One is typically sufficient.
  6. Click Save to complete setup.


Common Issues & Considerations

  • Readers must have BioStar Air-compatible firmware to function properly.
  • Firmware should always be updated to the latest version for full feature access.
  • Face templates are limited to two per user.
  • For two-factor authentication, both credentials must be registered in combination.
  • For advanced settings, refer to the BS3 or W3 product manual.