Affected Products & Versions
Entry Upgrade Tool version lower than 2.2.1b
Summary
Log is missing frequently after FW changes with EntryUpgrade tool.
When see log using log export program which TS provides(BioStar_CPP), there are lots of time changes and garbage values are stored.
Unknown (00)
Unknown (a6)
Unknown (41)
Unknown (fd)
Unknown (01)
Unknown (4c)
Unknown (04)
Unknown (08)
Unknown (08)
Unknown (fe)
Unknown (1d)
etc..
Cause
Used old Entry upgrade tool(Lower than 2.2.1b) which doesn't clear log memory.
Solution
Clean the log memory using BioStar_CPP-DeleteAll.
Please do not use old Entry upgrade tool but use the latest tool next time.