If a user's fingerprint quality is poor and you would like to lower the chance of false rejects with 1:1 authentication (i.e Card + finger) 

You can lower the security level by following the steps below:  

1. Open the User menu.

2. Select your user. 

3. On the Credential tab, lower the 1:1 Security Level as desired. 

4. Click Apply

Note: If you're not using the automatic user sync feature, transfer the user to the device manually.