- Affected Products & Versions
Biostar 1 & BioStar 2
Sometime, a user can't scan a fingerprint through BioMini/ BioMini Plus 2 sometimes.
- Problem Example
Case 1) Error: Capture Running
Case 2) White page for scanning fingerprint
Case 3) Blank page for scanning fingerprint
Case 4) Failed to scan fingerprint
BioStar version.1 SW and BioStar version.2 SW use BioMini SDK to enroll a fingerprint and control BioMini/BioMinin Plus 2 which is USB type fingerprint scanner.
There are two causes for the issues.
1) Timeout Issue of BioMini SDK
2) Score Issue of BioMini SDK
There is workaround now.
Please visit the below link.
[Known Issue] Can't scan a fingerprint via BioMini/BioMini Plus 2 randomly - Solution
Please create a new ticket if you have further issue with detailed Windows OS type and BioStar version.