- Summary

Force log out as soon as login on BioStar 2

- Cause

TA login failure.

If you would like to check if it is the same issue with yours, please press F12 and see if there's error response with 'logout' of TA(port No. 3000) as below.

When BioStar 2 access TA API, it uses IP entered in the browser with port 3000 but it happens when BioStar 2 can not access TA. 

- Solution

i) Check if BioStar 2 ports including TA are used by other pograms. (Related article - [BioStar 2] Server and Device Port Usage)

If so, please contact your IT administrator so that your BioStar 2 ports can be opened. 

ii) Check if you can connect BioStar 2 web server using BioStar server url which is stated in the table systemsetting.biostar_tna. BioStar TNA would login using url this. If your BioStar can not login with the url, TA can not do it as well. Thus, please contact your IT administrator so that your BioStar 2 server can connect with biostar_server_url. 

If your issue is different from above situation, please contact technical support team with information below.

1. Screenshots of Cause step on Chrome

2. Port usage status screenshots for all BioStar 2 ports. 

3. Screenshot of systemsetting.biostar_tna and connection via biostar_server_url

4. ipconfig information

5. BioStar 2 server's Private IP & Public IP