Technical Support | Suprema

Affected products and versions

BioStar 2.8.7 and above

Summary

When registering a visitor's fingerprint or searching for a user by using [BioStar 2 > Visitor] or [Visit application page];

1) The fingerprint registration and fingerprint search icon are not displayed

2) "USB device is not detected. Please check USB connection." message occurred.

Case 1
Case 2

Solution

This issue will be fixed in BioStar 2.8.19. (2022 3Q)

If an issue occurs in an earlier version, the issue can be resolved by applying a patch. (For BioStar 2.8.15)

If there is no patch available for your version of BioStar 2, please log in to the Suprema Technical Support site and create a ticket with your version of BioStar 2. 

<How to apply the patch>

1) Open BioStar Setting and stop all services.

2) Open USB Device Agent and stop the service.

3) Open the Windows system tray, right-click on USB Device Agent, and click "Exit."

4) Go to <C:\Program Files\BioStar 2(x64)\nginx> and back up "html" folder.

5) Place the patched "html" folder under <C:\Program Files\BioStar 2(x64)\nginx>.

6) Go to <C:\Program Files\BioStar 2(x64)> and back up "biostar2-webapp.jar" file.

7) Place the patched "biostar2-webapp.jar" file under <C:\Program Files\BioStar 2(x64)>.

8) Go to <C:\Program Files (x86)\USB Device Agent\usb-agent > and back up "usb-agent.exe" file.

9) Place the patched "usb-agent.exe" file under <C:\Program Files (x86)\USB Device Agent\usb-agent>.

10) Place the "BioStar 2 Patch - Release Note.txt" under <C:\Program Files\BioStar 2(x64)> to check patch history further.

11) Open BioStar Setting and start all services.

12) Open USB Device Agent and start the service.

13) Log in to the BioStar 2 and check whether the issue is resolved.