Feature Overview

User management in BioStar Air allows administrators to oversee and configure users who access sites using the Suprema Pass app or other access credentials. Users are assigned unique credentials that grant them access to designated locations.

Note: Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Navigating to User Management

To manage users:

  1. Go to User Management in the BioStar Air Portal.
  2. Click on Users to view the list of registered users.

User Information Overview

In the user list, you can view essential details for each user, including:

  • User Type - Regular or Temporary (introduced in BioStar Air 2.6).
  • Name - The full name of the user.
  • Unique ID - The identification number assigned to each user.
  • Card Type - The type of credential issued to the user.
  • Validity - The expiration status of the issued credential.
  • Status - Whether the user is activated or deactivated.
  • User Group - The group to which the user belongs.
  • Access Levels - The access permissions assigned to the user.

Managing Users

Performing Bulk Actions

  1. Select users by clicking on their checkboxes.
  2. Choose from the available bulk actions:
    • Activate - Enable selected users.
    • Reissue - Send a new email with updated credentials.
    • Suspend - Temporarily disable users.
    • Delete - Remove users permanently.

Managing User Groups

  1. Select the users you want to modify.
  2. Click on the User Group icon.
  3. Select the desired group and confirm the changes.

Setting Access Levels

  1. Select the users you want to modify.
  2. Click on the Access Level icon.
  3. Choose the appropriate access level and confirm.

Customizing User Templates

  1. Click on User Template.
  2. Add or edit fields that will appear on each user’s profile card.

Exporting and Uploading Data

  • To export selected users, click on the Export icon.
  • To bulk upload profile pictures, click on Image Upload.

Filtering Users

  1. Use filters such as Card Type (e.g., RFID card), User Status, or User Group.
  2. Click OK to apply the filter.
  3. To remove filters, click Clear Filters and confirm.

Viewing and Editing Individual User Profiles

  1. Click on the user’s name in the user list.
  2. View and modify user information, including their assigned card and credentials.
  3. Perform actions such as:
    • Activate - Enable the user.
    • Reissue - Send updated credentials.
    • Suspend - Temporarily block access.
    • Delete - Remove the user permanently.

You can also edit any user information by clicking the Edit button.

Adding Credentials

Under Credential Details, administrators can decide which types of credentials to assign to users. Each credential type includes a toggle switch to enable or disable it.

First, select if the user is Regular or Temporary:

  • Regular users can have any supported credential type.
  • Temporary users can only receive Web Card credentials, which include Dynamic QR codes and LinkPass.

Credential Types

  • Mobile Card - Suprema Pass mobile credential. Admins can edit the Card ID number.
  • RF Card - Add up to 8 RFID cards per user. Configure card type (CSN / Wiegand), Card ID number, and Card Name to simplify managing multiple cards. You can also scan a physical RFID card using a connected reader by clicking Scan with Reader and selecting the reader.
  • Web Card - LinkPass or Dynamic QR. (Note: Dynamic QR only appears if QR is enabled under Site Settings.)
  • Face - Add up to two face profile images. Options include uploading an existing image, enrolling via a reader, or sending a link via email for self-enrollment using a phone's selfie camera.
  • PIN - Set a 4–16 digit PIN for use as part of two-factor authentication (2FA).

Access Details

Credential Validity Period

  • Set a start date (required) and an optional end date for the user’s credentials.
  • After setting a start date, use shortcut buttons for common end dates: +1D, +3D, +1W, +1Y, Manual, or Infinite.

Access Levels

  • Access levels can be assigned permanently (expire with the credential) or temporarily (expire earlier than the credential).