Technical Support | Suprema

Important: BioStar 2 Cloud feature will reach End of Distribution on August 31, 2025, and End of Support on January 31, 2026.

Please see the details below for transition guidance.

Overview

The BioStar 2 Cloud feature provided secure tunneling to access BioStar 2 servers from external networks.
Through this feature, users could connect via a designated subdomain, use the BioStar 2 Mobile app, BioStar 2 Cloud API, and perform Mobile Face Enrollment.

End-of-Life Announcement

Suprema announces the End-of-Life of the BioStar 2 Cloud feature according to the following schedule. (https://www.supremainc.com/en/hardware/eol_notice-detail.asp?iBOARD_CONT_NO=7737&iPage=1&)
As a result, all functions that rely on BioStar 2 Cloud—including login via biostar2.com, Cloud API, and Mobile Face Enrollment—will be affected.

• Existing subdomains (e.g., subdomain.biostar2.com) will remain usable until the End of Support date.

• After that, access will no longer be available.

• Customers should plan to migrate to BioStar 2 v2.9.12 or BioStar X, create new domains, activate the feature, and install the new BioStar X Mobile app (Release date: TBD).

If you have developed with BioStar 2 Cloud API, we recommend moving to the BioStar 2 Local API.

End-of-Life Schedule

• End of Distribution: August 31, 2025 (23:59:59 UTC+0) – Last date to create new domains using the BioStar 2 Cloud feature

• End of Support: January 31, 2026 (23:59:59 UTC+0) – BioStar 2 Cloud feature fully deactivated and technical support discontinued

Transition to New Feature

Starting in Q4 2025, BioStar 2 v2.9.12 and BioStar X will introduce BioStar Remote Access to replace the BioStar 2 Cloud feature.

Key Features:

• Remote server access via the Internet

• Mobile Face Enrollment

• Custom subdomain support

• Remote Access features are available through the BioStar X Mobile app (Release date: TBD) 
  
  

Existing User Guidance (Timeline)

Q: We are currently using BioStar 2 Cloud. How should we prepare?
A: Please follow the timeline below:

FAQs

1. When will the BioStar 2 Cloud feature end?
A. New domain creation is available until August 31, 2025. Existing features can be used until January 31, 2026. After that date, all functions and technical support will be discontinued.

2. How long can I continue using my existing domain?
A. Until January 31, 2026. After this date, access will no longer be possible.

3. Can I keep my existing domain(i.e. subdomain.biostar2.com) after End of Distribution?
A. No. After End of Distribution, you must create a new domain and activate the new feature.

4. Can I create a new domain(i.e. subdomain.biostar2.com)  after September 2025?
A. No. New domain(subdomain.biostar2.com of BioStar 2 Cloud) creation is only available until August 31, 2025.

5. What happens to the data stored in BioStar 2 Cloud?
A. Only the email address used for activation is stored. No passwords or personal information are stored.
All data will be permanently deleted after the End of Support date (January 31, 2026).
For details, please see the Privacy Policy.

6. What feature will replace BioStar 2 Cloud?
A. BioStar Remote Access (available in BioStar 2 v2.9.12 and BioStar X, scheduled for release in late 2025).

7. What features does BioStar Remote Access provide?
A.

• Remote server access over the Internet

• Mobile Face Enrollment

• Custom subdomain support

• Availability of Remote Access features through the BioStar X Mobile app 

8. Can I continue using the BioStar 2 Mobile app?
A. No. The BioStar 2 Mobile app is based on the Cloud API and will no longer be supported. Instead, you will use the BioStar X Mobile app.
In addition, technical support will be provided until January 31, 2026, after which it will be discontinued.

9. Until when will technical support be available for the BioStar 2 Cloud feature?
A. Technical support will be available until January 31, 2026, after which support will end.