Technical Support | Suprema

※ Job code can not be configured via BioStar 2 SW but only BioStar 2 SDK v2.4.1 or later.  ※ Job code is supported on only some devices : N2, A2, L2, FaceL...

Are you using FaceStation F2 v1.x.x and using the visual face as a credential?  Please check this article if you want to upgrade to the firmware version ...

Affected SDK Version: BioStar 2 Device SDK V2.8.2.9 Supported Devices: BioStation 3 V1.0.0 or X-Station 2 V1.2.0 Overview  If you want to use third...

Affected Version: Suprema G-SDK 1.6.0 or above Supported Devices: FaceStation F2 or BioStation 3 Overview Are you using Suprema G-SDK and want to issue...

Overview If you register a visual face as a credential or store the visual face template on the smart card, you need to extract a face template. If ...

It is not recommended to call API that allocates/release context and connects/disconnects devices several times in a short time.  Some users would ca...

There are two different API BS2_ResetConfig & BS2_FactoryReset. 1. BS2_ResetConfig : Deletes all configurations - If the 'include DB' is ...

You can only assign the card by scanning it in the SDK sample code.  Please attached sample code to assign the CSN number manually.   

Affected FW Version: FaceStation F2 v1.1.0, v.1.1.1, v1.1.2, v.1.1.3 When transmitting FaceStation F2 to the user through SDK, If you send only BS2 FaceEx&...

when you want to change the TLS level in the SDK and In order to set up TLS encryption with devices for device SDK. ->By calling PreferMethodHandle with...